Reimagine your IT Service Desk
The whole concept of a service desk has changed. IT Service Desks are expected to deliver a high degree of personalization, convenience and true customer service. Service Desk users expect to work seamlessly from anywhere and need support for a diverse range of technologies and platforms. Service Desks are mission critical. You need a partner who has the flexibility and scalability to adapt to your changing business needs.
Organizations need their IT Service Desks to reduce the number of incidents, and resolve more incidents on first contact, while improving interaction with end users. Self-service options, knowledge bases, remote desktop control, and mobile solutions for IT service desk workers also improve overall service levels.
A dedicated team with a sense of purpose
Our Service Desk is a full-service solution built for and designed to align with the way in which companies conduct business, operating 24x7x365, supporting your business applications and systems. Our Service Desk provides you a single point of contact, no matter where you are calling or contacting from. Every call or web contact is fielded by our trained support analysts in our state-of-the-art Service Desk centers. Our team of professionals support over 2000 technical infrastructure and business applications, and are trained to provide rapid, courteous, efficient and accurate responses to user problems and incidents.
Our advanced technologies offer proactive monitoring of your infrastructure and applications to ensure system availability and performance. Our agents operate with a sense of purpose and dedication gained from helping users with important problems. Calls can be tracked to continuously learn about, improve and fix the most common issues. We work with clients to implement self-service approaches to reduce repeat calls
Partner with Service Desk experts
At Ciber we recognize that every client is different and their technology implementation process is unique. Our Service Desk practice takes pride in being flexible and partners with clients to implement a model that works in their environment and culture. Our sister company CareTech specializes in the Health Care Service Desk, which is very complex and demanding. CareTech has provided these services for millions of calls and web contacts for over 100 Hospitals. CareTech has been rated as best in KLAS for 9 years in a row providing superior Service Desk solutions to the Hospitals.