Title: Efficient Utilities Series: SourceGas Case Study
Date: Wednesday, August 15
Presenter: Heather Johnson - SourceGas Project Manager
Mike Catterall, Vice President, Ciber SAP Practice
Duration: 60 min
Is your utility struggling with legacy systems?
Do your current systems provide efficient customer service?
Is your organization considering SAP ERP, Billing System or CRM implementations, but concerned about prohibitive cost and lengthy timelines?
Many utilities are grappling with how to replace outdated CIS systems and improve customer service processes. Discover how your utility can take advantage of a successful implementation and move ahead quickly and efficiently.
Listen to this webinar replay, and hear Heather Johnson from SourceGas, a large North American utility, discuss their ERP and CIS implementation which has increased process efficiency and billing accuracy, and improved their call center metrics.
In this webinar you will learn:
- Lessons from the SourceGas implementation of SAP’s Customer Service and Billing solutions for utilities, from SourceGas Project Manager, Heather Johnson
- How implementing the Ciber Customer Service Suite for Utilities can be leveraged for fast results and continuous improvement at your utility.
- How Ciber’s accelerated implementation methodology allows utility business stakeholders to “see” the system from the beginning of the project.
Webinar 2: Efficient Utilities Series: Improving Call Center Processes
SAP is proven for Utilities, Customer Focus
Webinar 3: Efficient Utilities Series: Getting the Numbers Right
Meter Billing, Back Office, Billing Accuracy