CIBER brings its enterprise management vision, solutions, and expertise to companies utilizing Unisys ClearPath mainframes in order to help them more effectively govern, manage, and secure their business technology. Through selective outsourcing of a company’s technology infrastructures and operational services, CIBER can be counted on as a trusted partner, committed to positive business outcomes.
Managed Services
Our ClearPath operational and service management proficiencies are the direct result of embracing ITIL® best practices. By standardizing on common processes and industry-leading technology, CIBER is able to better manage and optimize the cost and qualities of the services delivered, which empowers you to accelerate your business growth, increase efficiency, and mitigate risks. CIBER’s ClearPath service solution will absolutely enable you to deliver dependable, high-quality technical services and application support to your end-users.
Solution Overview
Our managed services solution is categorized by typical operational IT activities: Transform, Operate, Support, and Optimize
Transformation Services
CIBER’s ClearPath transformation services include managing the processes and procedures required to identify, review, approve, and incorporate change into your ClearPath environment. These services include:
- Change management
- Configuration management
- Release management
Operational Services
CIBER’s ClearPath operational services include managing the IT operating standards, processes, and procedures that are applied regularly to achieve and maintain service levels within predetermined parameters. These services include:
- System administration
- Security administration
- Directory services administration
- Network administration
- Services monitoring and control
- Storage management
- Job scheduling
Support Services
CIBER’s ClearPath support services are associated with resolving incidents, events, and requests in accordance with SLA performance criteria. These services include:
- Service desk
- Incident management
- Problem management
In addition, we also incorporate support for the Unisys Business Information Server (BIS) and Enterprise Output Management (EOM) environments. Our analysts support all flavors of BIS -- from desktop or laptop PCs and PC servers, to Unisys enterprise servers -- in Microsoft Windows, SUSE Linux, Red Hat Linux, and Sun Solaris operating environments.
Optimization Services
CIBER’s ClearPath optimization services help manage (decrease) costs while maintaining or improving service levels by reviewing outages and incidents, analyzing availability and performance, and forecasting capacity. These services include:
- Service level management
- Financial management
- Capacity management
- Availability management
- Service continuity and recovery
- Workforce management
- Security management
- Infrastructure engineering and facilities management
Download a Fully Managed Solutions Brochure (PDF, 130KB)
CIBER and technical resources from Cessna worked together using CIBER’s Rapid Application Development environment (known as ICE-RADS™) to design, develop, and deploy an application that would allow information to be downloaded to a Windows NT server on a more frequent basis.
Take the case study (161KB )
The Challenge of Innovation
