solutions
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takeaway pdfs

311/CRM System (Citizen Relationship Management)

Air Quality Data Management

Business Process Management

e-Geographic Information System (GIS)

Electronic Content Management

Electronic Contract Management System

Emergency Management Services

Health Record System

Homeland Security Solutions

IT Security for State & Local Government

Organizational Alignment

Physical Security Solutions

Virtualization Services

Women, Infants and Children (WIC) Solutions

Workforce Informer

ARRA Health Information Technology Services

Health & Human Services Solutions

Healthcare Standards Compliance Services

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311/CRM System (Citizen Relationship Manage... (309KB)

Air Quality Data Management (285KB)

ARRA Health Information Technology Services (334KP)

white papers
webinars
articles
news

IT Security Operational Maturity: Why You Need More Than Personal Heroism and Silver Bullets
This white paper illustrates the many business drivers shaping IT security, emerging risks, and the need to transform your security program into one that’s operationally mature. After reading this white paper, you’ll understand how to direct investments in your organization’s IT security program to achieve security results that are consistent, reliable, effective, affordable, and auditable.

Take the white paper (540KB)

ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.

Access the replay

Local Government Emergency Services: Setting Yourself Up for Success
This article, by CIBER’s A.J. Briding first appeared in IAEM Bulletin in October 2007

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04 Sep 2008
CIBER Wins $19 Million SAP Support Contract for Pennsylvania Turnpike Commission
Read the press release | Take the PDF (25KB)

27 May 2008
CIBER Expands Presence in Little Rock
Read the press release | Take the PDF (25KB)

client spotlight
case studies
client quotes

CIBER has won a $22.6 million contract with Montgomery County, Maryland to replace legacy information technology system with Oracle’s E-Business Suite.

Read the press release | Take the PDF (21KB )

Louisiana Department of Health and Hospitals
Louisiana Office of Public Health Selects CIBER for New WIC IT System
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Louisiana Department of Revenue, Office of Charitable Gaming
CIBER Builds Solutions to Automate Data Gathering
Take the PDF (164KB)

“We are thrilled to begin this project. The Lawson system will help greatly improve our business processes and generate a substantial return on investment. CIBER has clearly demonstrated their ERP public sector expertise, and we’re confident in their ability to execute.”

Andrea Casselton — CIO, City of Saint Paul, MN

“We needed a centralized, automated system in which information could be easily accessed and shared. We believed that Lawson provided the best functionality for our long-term needs along with tools and best practices that could help us drive business process improvements.”

Pat Pate — Assistant City Manager and Executive Committee Chairman , City of High Point, N.C.

“Lee County School District is trying to maintain customer responsiveness with our current computer system - a 30-year-old legacy system. In today's demanding environment, our system is challenged trying to help us meet our customers' expectations. Our vision for the district is to have world class schools; we are calling this the Navigator Project. So this new ERP system supports our District vision - it will provide world class business tools for world class schools.”

Lee Legutko — Chief Business Officer, Lee County Public Schools

“Clark County is looking forward to working with CIBER to improve the delivery of services to needy and vulnerable residents.”

Nancy McLane — Director, Clark County Social Service

“The CIBER team worked extremely well with our internal functional and technical team members. CIBER knew exactly what needed to be done and came in and accomplished it. The project was well-managed and organized. What is truly amazing is that they came in and figured out how to configure Absence Management with very little assistance from Oracle.”

Rhonda Ringer — Manager, Information Technology, Delaware Department of Transportation

“The PA WIC AAV solution is the first of its kind nationally. WIC clients are very pleased that they can now shop at any authorized store. After seeing a demonstration of PA AAV, the USDA hopes that other state WIC programs will adopt the same method in order to realize similar cost savings for their programs.”

Frank Maisano — WIC Director, Pennsylvania Department of Health

“CIBER impressed us with their understanding of local government challenges and concerns. Not only does the CIBER team bring to the table significant technological expertise, but a solid understanding of local government processes and issues as well.”

Catherine Maras O’Leary — Chief Information Officer, Cook County, Ill

“Managing a busy office of attorneys with a large caseload and limited resources is a huge challenge. We were impressed with CIBER’s expertise and with the robustness of their CRIMES product. We’re looking forward to significant cost savings, reduction of paperwork, and smoother case tracking through the implementation of this system.”

Danny Porter — District Attorney, Gwinnett County, Ga.

“CIBER’s experience with WIC programs and CIBER’s successful track record were significant factors for us in selecting them for this project. Because we want a solution that is independent of proprietary software, we needed someone who could provide solid J2EE experience as well as proven WIC experience—not just technological expertise. CIBER provided what we were looking for.”

Mary Kelligew Kassler — Massachusetts Department of Public Health, University of Alberta

“The department recognizes that it doesn’t have the skills or expertise to create the enterprise architecture framework. We hired CIBER to do the work and transfer the knowledge to our employees by training and mentoring us. CIBER will act as a ‘bridge’ until we develop sufficient competencies within our own staff.”

Bill Shaw — Manager, Enterprise Architecture Group, Idaho Transportation Department

“CIBER demonstrated outstanding experience working with other major cities, like the City of San Francisco, in creating strong e-Gov offerings that resulted in high citizen satisfaction. Based on their hands-on experience, 30-year history of successfully working with local governments and their commitment to creating a strong local presence, we selected CIBER as our strategic web management partner. We are confident CIBER has the expertise to help us develop a site and service offering that will benefit our citizens now and for years to come and place our City in the top tier of ‘best practices for City e-government web services’.”

Dr. Melodie Mayberry-Stewart — Chief Technology Officer, City of Cleveland

“Our goals in creating a web portal were to provide an easy-to-use, single point of access to the City’s information and services, to improve the site’s ease of use for the public, to lower maintenance costs for City web publishers, and—most importantly—to strengthen the sense of community and add value for the City’s residents via the web portal. CIBER helped us reach those goals on time and on budget.”

Randy Kolb — Information Services Director, City of Eugene. OR

For more information about our Labor and Workforce Development services & solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

Labor and Workforce Development

At CIBER, We Understand Your Challenges

State Labor and Workforce Development agencies face more challenges today then ever before. The advent of the Internet, an information-based economy, reduced Federal funding and high unemployment rates make providing one-stop services to customers more critical then ever before. Agencies must develop Web sites and portals that not only improve internal efficiencies, but also serve as a single source for job seekers, employers, and other constituents to claim unemployment insurance, access job opportunities and worker information, and receive individualized workforce development information quickly and easily.

Dedicated to Labor and Workforce Development

At CIBER, we recognize that Labor and Workforce Development agencies are striving to manage business resources in the most effective and efficient manner possible. Our Labor and Workforce Development Practice provides business operations software and custom application development solutions for Labor and Workforce Development agencies at both the State and local level. Our solutions have been deployed in more than 20 states and have received nationwide acclaim from the National Association of State Workforce Agencies (NASWA) and the U.S. Department of Labor’s Employment and Training Agency.

Our consultants successfully address technology needs in Workforce Information and Delivery, Workforce Development and Unemployment Insurance. It is our mission to assist Labor and Workforce Development clients with the planning, implementation and effective use of emerging information technologies to better meet business requirements.

CIBER Has the Labor and Workforce Development Experts

Our Subject Matter Experts have delivered products and services to Labor and Workforce Development agencies in more than 20 states, with a nearly 100 percent client retention rate, excellent executive level relationships and brand recognition at the Labor Commissioner level in many states.

CIBER’s focus continues to be on the development of core and world class applications, supplemented by customizable and repeatable solutions based on a uniform application framework. Our experts have a comprehensive, unique understanding of project development and implementation in both the Labor and Workforce Development system and in a State Government Administration environment.

Expertise

CIBER, Inc. is a publicly traded technology consulting company (NYSE: CBR) that has been providing IT solutions, skilled resources and project teams to both the public and private sectors for more than 30 years.

CIBER offers services in the key areas required by today’s business leaders, specifically in the areas of data management, data architecture and Web-based information delivery. Organizational performance, revenue and growth are all predicated on the appropriate, efficient and productive delivery of information to employees, customers, partners and suppliers. The easier and the faster you can access the right information at the right time, the better the chance for success, customer satisfaction and the achievement organizational goals. CIBER helps you do just that: collect, consolidate and collaborate information in a real-time environment.

Workforce Information Portal Solution

With the growing penetration of the Internet, State Labor agencies must adapt to the information driven economy to facilitate the effective delivery of volumes of workforce information in a targeted, meaningful manner. Faced with meeting the information needs of constituencies as diverse as job seekers, employers, legislators, economists and analysts, a consortium of 22 states, led by the State of Washington, was tasked with the design and management of a Web-based Workforce Information Delivery System. The technology requirements included flexibility, processing power and seamless integration with each state’s existing data.

CIBER’s solution, the Workforce Informer Portal, is a Web-based system with a low cost of ownership, ease of deployment, management scalability and high-performance features. This technology quickly finds the right answers for customers by accessing information from a centralized database and allows users to customize information. Now the leading Labor Information Market delivery solution in the nation, Workforce Informer has been deployed in nine states with an average of more than 15 percent return on investment within 12 months. Another 11 states are expected to implement Workforce Informer by the end of 2004.

One-Stop System Development

Workforce Development agencies exist in most states to provide policy direction and general oversight to the state’s Workforce Development system, most often delivered through regional workforce boards that maintain One-Stop service centers. With two primary customers – job seekers and employers seeking skilled workers - the key ingredient to success for the One-Stop Workforce Development system is to maximize its use for matching workers with jobs and jobs with workers.

CIBER has assisted and built One-Stop Systems in several states, designing applications that maximize immediate public access to data, focus on self-service, provide a single point of entry and replace legacy-based, scattered, stand alone regional Workforce Development systems. CIBER has implemented One-Stop systems for the Florida Agency for Workforce Innovation and the Missouri Department of Economic Development.

Unemployment Insurance Modernization

Most States are in the process of planning unemployment insurance modernization to update antiquated legacy systems that are difficult to maintain with today’s client-driven economy and ongoing legislative changes in unemployment insurance laws. CIBER has been at the forefront of unemployment insurance modernization in several states, including Arkansas, Mississippi, Colorado, Pennsylvania and South Dakota. Our experience ranges from designing custom solutions and providing strategic staffing within a project environment, to implementing technology solutions for initial unemployment claims, continued unemployment claims, appeals, case management, unemployment insurance tax registration, quarterly tax and wage reporting, electronic funds transfer, data integration, workflow, and legacy, third party and Web application integration.

CIBER’s Experts are Ready for Action

CIBER’s experts are ready to assist State agencies with the design and implementation of fast, efficient, Web-based information delivery systems to ensure that the right information is reaching the right people at the right time.

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(PDF, 2.3MB)