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311/CRM System (Citizen Relationship Manage... (309KB)
Air Quality Data Management (285KB)
ARRA Health Information Technology Services (334KP)
Business Process Management (PDF, 245KB)
e-Geographic Information System (GIS) (PDF, 286KB)
Electronic Content Management (PDF, 220KB)
Electronic Contract Management System (PDF, 284KB)
Emergency Management Services (PDF, 322KB)
Health & Human Services Solutions (PDF, 701KB)
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IT Security for State & Local Government (PDF, 286KB)
Labor and Workforce Development (PDF, 2.3MB)
Organizational Alignment (PDF, 315KB)
State Government Expertise - Alabama (PDF, 61KB)
State Government Expertise - Colorado (PDF, 71KB)
State Government Expertise - Florida (PDF, 63KB)
State Government Expertise - Kentucky (PDF, 61KB)
Virtualization Services (PDF, 279KB)
Women, Infants and Children (WIC) Solutions (PDF, 304KB)
Women, Infants and Children (WIC) Vendor As... (PDF, 300KB)
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Using Analytics to Solve Public Sector Challenges
Are your constituents and policies calling for more transparency and openness with information?
Are you confronted with more demanding citizens and economic and political pressure? Today’s ERP software lets you track more about your employees and constituencies than ever before, but you still might not be seeing the full picture. If you’re being asked to “do more with less,” it’s increasingly important to turn raw data into information to make effective decisions.
Discover the Power of Actionable Analysis with Oracle BI Solutions
Learn firsthand how Oracle business analytics helps your organization improve efficiencies, optimize processes and increase ROI, so that you can gain a competitive advantage in the markets you serve.
Santa Clara County Improves Client Services Through Business Analytics
Find out how your social services agency can benefit from Santa Clara County’s experience using an integrated BI/DW solution.
ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space discusses challenges based on recent yet-to-be published research on the mid-market space.
IT Security Operational Maturity: Imaginary Superheroes or Sound Solutions?
If your organization is relying on individual point solutions, personal heroism, or other “silver bullets” to secure its IT assets, it may be time to face the kryptonite.
Moving Beyond the Disaster Readiness Plateau: The Mandate for Integrating Government Capabilities
The disaster scenarios governments and their constituents are facing are becoming more complex and potentially more destructive. To be truly ready for these threats, you must integrate multiple disciplines and activities that are often spread across several government agencies such as: Homeland Security, Emergency Management and Continuity of Operations / Continuity of Government.
Transforming Legacy Applications To .NET Through Automated Migration
Access this CIBER and ArtinSoft webinar replay to learn about the alternatives available for modernizing or transforming your legacy applications, with a focus on lower cost, low-risk software migration options.
Business Impact Analysis: Foundation for Operational Risk Management
This webinar will teach you ways in which your organization’s risk management activities can be enhanced by applying Business Impact Analysis (BIA) methodologies.
IT Security: Achieving Operational Maturity, Facing the ERP Security Challenge Webinar, for Lawson Customers
Learn how to cost-effectively transform security programs and processes into proactive and operationally mature systems that address problems at their root causes.
Local Government Emergency Services: Setting
Yourself Up for Success
This article, by CIBER’s A.J. Briding first appeared in IAEM Bulletin in
October 2007
Local
Government Emergency Services: Partnering With Your IT Department
This article, by CIBER’s A.J. Briding first appeared in IAEM Bulletin in August 2007
Local Government Emergency Services: The Necessity for Thoroughness
This article, by CIBER’s A.J. Briding and Jerry Sneed, Director, Office of Emergency Preparedness, City of New Orleans, first appeared in IAEM Bulletin in February 2007
04 Sep 2008
CIBER Wins $19 Million SAP Support Contract for Pennsylvania Turnpike Commission
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27 May 2008
CIBER Expands Presence in Little Rock
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01 Oct 2007
CIBER Realigns US Commercial Operations
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08 Jan 2007
CIBER Implements Automated Vendor Reporting System for Pennsylvania Department of Health
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08 Aug 2006
CIBER Wins Web Portal Contract With Cook County, Illinois
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13 Jun 2006
CIBER Wins Commonwealth of Massachusetts Contract to Build Nation’s First J2EE Web-Based WIC System
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15 May 2006
CIBER Wins $58 Million Pennsylvania Turnpike Commission Project
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01 May 2006
CIBER Unveils Next Generation of State Labor Information Management
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01 May 2006
CIBER Implements WIC System for Iowa and North Dakota
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24 Jan 2006
CIBER Comments on Fourth Quarter
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CIBER has won a $22.6 million contract with Montgomery County, Maryland to replace legacy information technology system with Oracle’s E-Business Suite.
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CIBER was engaged to work with the City of New Orleans’ Office of Emergency Preparedness to provide emergency management consultation, including designing and documenting the City’s emergency operations plans and assessing and identifying critical gaps in information technology (IT) support for emergency operations.
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Louisiana Department of Health and Hospitals
Louisiana Office of Public Health Selects CIBER for New WIC IT System
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Louisiana Department of Revenue, Office of Charitable Gaming
CIBER Builds Solutions to Automate Data Gathering
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Santa Clara County Social Services Agency
CIBER Implements Business Intelligence Solution for Santa Clara County Social Services Agency
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State of Colorado
CIBER Engaged to Assist the State of Colorado in Planning for Statewide IT Transformation and Consolidation
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U.S. Coast Guard Port Security
U. S. Coast Guard, Hawaii Improve Port Safety, Security and Commerce Through CIBER's Web-Based System
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Washington State
CIBER Simplifies Delivery of Labor Market Information
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“CIBER was easy to work with and competitively priced. They quickly brought a great deal of expertise and experience to the table, and delivered on their promises. We felt that we were in good hands, because the CIBER consultants we brought in had 'been there, done that" before.”
Steve DeMougin — Deputy Director for the Department of IT, State of Indiana
“We are thrilled to begin this project. The Lawson system will help greatly improve our business processes and generate a substantial return on investment. CIBER has clearly demonstrated their ERP public sector expertise, and we’re confident in their ability to execute.”
Andrea Casselton — CIO, City of Saint Paul, MN
“We needed a centralized, automated system in which information could be easily accessed and shared. We believed that Lawson provided the best functionality for our long-term needs along with tools and best practices that could help us drive business process improvements.”
Pat Pate — Assistant City Manager and Executive Committee Chairman , City of High Point, N.C.
“Lee County School District is trying to maintain customer responsiveness with our current computer system - a 30-year-old legacy system. In today's demanding environment, our system is challenged trying to help us meet our customers' expectations. Our vision for the district is to have world class schools; we are calling this the Navigator Project. So this new ERP system supports our District vision - it will provide world class business tools for world class schools.”
Lee Legutko — Chief Business Officer, Lee County Public Schools
“Clark County is looking forward to working with CIBER to improve the delivery of services to needy and vulnerable residents.”
Nancy McLane — Director, Clark County Social Service
“The CIBER team worked extremely well with our internal functional and technical team members. CIBER knew exactly what needed to be done and came in and accomplished it. The project was well-managed and organized. What is truly amazing is that they came in and figured out how to configure Absence Management with very little assistance from Oracle.”
Rhonda Ringer — Manager, Information Technology, Delaware Department of Transportation
“The PA WIC AAV solution is the first of its kind nationally. WIC clients are very pleased that they can now shop at any authorized store. After seeing a demonstration of PA AAV, the USDA hopes that other state WIC programs will adopt the same method in order to realize similar cost savings for their programs.”
Frank Maisano — WIC Director, Pennsylvania Department of Health
“CIBER impressed us with their understanding of local government challenges and concerns. Not only does the CIBER team bring to the table significant technological expertise, but a solid understanding of local government processes and issues as well.”
Catherine Maras O’Leary — Chief Information Officer, Cook County, Ill
“Managing a busy office of attorneys with a large caseload and limited resources is a huge challenge. We were impressed with CIBER’s expertise and with the robustness of their CRIMES product. We’re looking forward to significant cost savings, reduction of paperwork, and smoother case tracking through the implementation of this system.”
Danny Porter — District Attorney, Gwinnett County, Ga.
“CIBER’s experience with WIC programs and CIBER’s successful track record were significant factors for us in selecting them for this project. Because we want a solution that is independent of proprietary software, we needed someone who could provide solid J2EE experience as well as proven WIC experience—not just technological expertise. CIBER provided what we were looking for.”
Mary Kelligew Kassler — Massachusetts Department of Public Health, University of Alberta
“The department recognizes that it doesn’t have the skills or expertise to create the enterprise architecture framework. We hired CIBER to do the work and transfer the knowledge to our employees by training and mentoring us. CIBER will act as a ‘bridge’ until we develop sufficient competencies within our own staff.”
Bill Shaw — Manager, Enterprise Architecture Group, Idaho Transportation Department
“CIBER demonstrated outstanding experience working with other major cities, like the City of San Francisco, in creating strong e-Gov offerings that resulted in high citizen satisfaction. Based on their hands-on experience, 30-year history of successfully working with local governments and their commitment to creating a strong local presence, we selected CIBER as our strategic web management partner. We are confident CIBER has the expertise to help us develop a site and service offering that will benefit our citizens now and for years to come and place our City in the top tier of ‘best practices for City e-government web services’.”
Dr. Melodie Mayberry-Stewart — Chief Technology Officer, City of Cleveland
“Our goals in creating a web portal were to provide an easy-to-use, single point of access to the City’s information and services, to improve the site’s ease of use for the public, to lower maintenance costs for City web publishers, and—most importantly—to strengthen the sense of community and add value for the City’s residents via the web portal. CIBER helped us reach those goals on time and on budget.”
Randy Kolb — Information Services Director, City of Eugene. OR
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Women, Infants and Children (WIC) Vendor Assistant
The WIC Vendor Assistant (VA) serves as the primary point of contact and information distribution center for all new and authorized vendors in Pennsylvania. Each functional area of the site has been designed with the vendor’s needs in mind. VA has been in production since July 2006 and the feedback from vendors has been overwhelmingly positive. Versions of the VA are being implementing in Wisconsin and Louisiana WIC Agencies in 2010.
WIC Vendor Assistant Features
The site is secured by individually assigned user IDs and strong passwords so that each vendor can only view information applicable to their store. For vendors new to WIC, there are links to pages that describe the specific minimum criteria that a store must meet for qualification as a WIC Vendor and an online application process that allows the vendor to enter all of the necessary information to request program enrollment. Once submitted, the application is tracked throughout the approval and site inspection process thereby eliminating much of the paperwork and delay in the current process.
The Home page functions as the news distribution center. This page contains important announcements; a quick links section to enable quick access to the most frequently used areas of the site; a vendor resources area for links useful to vendors; and vendor alerts. Vendor alerts contain important information on WIC legislative changes, authorized food list updates, or other information related to vendor program participation. Contact information, the PA WIC privacy policy, and vendor frequently asked questions can also be found on this page.
An important consideration in the design was the ability for large chains to view their individual stores or run aggregate reports for all stores within their organization. VA accomplishes this by incorporating a My Stores page that enables management of the chain to select individual stores to view their rejects, sanctions, or modify various contact information. If the user signed on is a representative of a single store, the My Stores page is not visible and the user will only have access to their own data. Once a store is selected, all information pertaining to that location is available. A vendor can access reports specific to their stores and update store specific information such as contact information or mailing address within this page.
The WIC Vendor Assistant also has the capability to collect vendor food price data through the automated Vendor Price Survey form found on the My Stores page. The automated vendor price survey represents a major improvement to the previously existing manual survey process and greatly streamlines the cost collection process used for determining vendor tier pricing. No longer does the WIC Program Office vendor staff need to hand enter each price survey received. Instead the effort is shifted to the vendors allowing the program office staff to concentrate on other aspects of collecting price information and other duties. Vendors can enter price survey data for their store, or if they are a chain, can enter the data for any one of their individual stores. Large vendor chains may select one or many of their individual stores to enter price information or they may require each of their individual stores to enter the price information themselves. Price surveys are available semi-annually and the data collection timeframe is controlled through VA parameters. Once the data collection period ends, price survey data is summarized and formatted for analysis.
The Resources page is a distribution point for vendors to receive important information and materials related to participation in the program. This page contains USDA and Commonwealth vendor regulations, links to proposed USDA vendor regulations, vendor procedure manuals, maximum allowable prices, minimum inventory requirements, and other information previously distributed in paper format.
A major use for VA is the distribution of the Automated Vendor Reporting (AVR) specifications and software. AVR replaces the inefficient and fraud prone vendor stamping of WIC checks which are subsequently keyed at the bank resulting in higher processing fees. For EBT, planning documentation such as presentations, specifications, and qualification criteria can be disseminated. Once EBT is implemented, the framework exists for claim tracking, reconciliation, and other EBT reporting allowing vendors to solve many of the common issues internally therefore reducing help desk call volume. These items are also located on the Resources page.
The Training page lists all upcoming training events, permits online registration, and contains agendas and other training materials posted by the Local Agency Retail Store Coordinators (RSC). In Pennsylvania, the RSCs perform the majority of the vendor review and training tasks. VA provides an efficient information distribution mechanism for them. Site administrators have the ability to modify training events, links, news, and other aspects of site maintenance from the Admin page.
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