solutions
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takeaway pdfs

311/CRM System (Citizen Relationship Management)

Air Quality Data Management

Business Process Management

e-Geographic Information System (GIS)

Electronic Content Management

Electronic Contract Management System

Emergency Management Services

Health Record System

Homeland Security Solutions

IT Security for State & Local Government

Organizational Alignment

Physical Security Solutions

Virtualization Services

Women, Infants and Children (WIC) Solutions

Workforce Informer

ARRA Health Information Technology Services

Health & Human Services Solutions

Healthcare Standards Compliance Services

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311/CRM System (Citizen Relationship Manage... (309KB)

Air Quality Data Management (285KB)

ARRA Health Information Technology Services (334KP)

white papers
webinars
articles
news

IT Security Operational Maturity: Why You Need More Than Personal Heroism and Silver Bullets
This white paper illustrates the many business drivers shaping IT security, emerging risks, and the need to transform your security program into one that’s operationally mature. After reading this white paper, you’ll understand how to direct investments in your organization’s IT security program to achieve security results that are consistent, reliable, effective, affordable, and auditable.

Take the white paper (540KB)

ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.

Access the replay

Local Government Emergency Services: Setting Yourself Up for Success
This article, by CIBER’s A.J. Briding first appeared in IAEM Bulletin in October 2007

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04 Sep 2008
CIBER Wins $19 Million SAP Support Contract for Pennsylvania Turnpike Commission
Read the press release | Take the PDF (25KB)

27 May 2008
CIBER Expands Presence in Little Rock
Read the press release | Take the PDF (25KB)

client spotlight
case studies
client quotes

CIBER has won a $22.6 million contract with Montgomery County, Maryland to replace legacy information technology system with Oracle’s E-Business Suite.

Read the press release | Take the PDF (21KB )

Louisiana Department of Health and Hospitals
Louisiana Office of Public Health Selects CIBER for New WIC IT System
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Louisiana Department of Revenue, Office of Charitable Gaming
CIBER Builds Solutions to Automate Data Gathering
Take the PDF (164KB)

“We are thrilled to begin this project. The Lawson system will help greatly improve our business processes and generate a substantial return on investment. CIBER has clearly demonstrated their ERP public sector expertise, and we’re confident in their ability to execute.”

Andrea Casselton — CIO, City of Saint Paul, MN

“We needed a centralized, automated system in which information could be easily accessed and shared. We believed that Lawson provided the best functionality for our long-term needs along with tools and best practices that could help us drive business process improvements.”

Pat Pate — Assistant City Manager and Executive Committee Chairman , City of High Point, N.C.

“Lee County School District is trying to maintain customer responsiveness with our current computer system - a 30-year-old legacy system. In today's demanding environment, our system is challenged trying to help us meet our customers' expectations. Our vision for the district is to have world class schools; we are calling this the Navigator Project. So this new ERP system supports our District vision - it will provide world class business tools for world class schools.”

Lee Legutko — Chief Business Officer, Lee County Public Schools

“Clark County is looking forward to working with CIBER to improve the delivery of services to needy and vulnerable residents.”

Nancy McLane — Director, Clark County Social Service

“The CIBER team worked extremely well with our internal functional and technical team members. CIBER knew exactly what needed to be done and came in and accomplished it. The project was well-managed and organized. What is truly amazing is that they came in and figured out how to configure Absence Management with very little assistance from Oracle.”

Rhonda Ringer — Manager, Information Technology, Delaware Department of Transportation

“The PA WIC AAV solution is the first of its kind nationally. WIC clients are very pleased that they can now shop at any authorized store. After seeing a demonstration of PA AAV, the USDA hopes that other state WIC programs will adopt the same method in order to realize similar cost savings for their programs.”

Frank Maisano — WIC Director, Pennsylvania Department of Health

“CIBER impressed us with their understanding of local government challenges and concerns. Not only does the CIBER team bring to the table significant technological expertise, but a solid understanding of local government processes and issues as well.”

Catherine Maras O’Leary — Chief Information Officer, Cook County, Ill

“Managing a busy office of attorneys with a large caseload and limited resources is a huge challenge. We were impressed with CIBER’s expertise and with the robustness of their CRIMES product. We’re looking forward to significant cost savings, reduction of paperwork, and smoother case tracking through the implementation of this system.”

Danny Porter — District Attorney, Gwinnett County, Ga.

“CIBER’s experience with WIC programs and CIBER’s successful track record were significant factors for us in selecting them for this project. Because we want a solution that is independent of proprietary software, we needed someone who could provide solid J2EE experience as well as proven WIC experience—not just technological expertise. CIBER provided what we were looking for.”

Mary Kelligew Kassler — Massachusetts Department of Public Health, University of Alberta

“The department recognizes that it doesn’t have the skills or expertise to create the enterprise architecture framework. We hired CIBER to do the work and transfer the knowledge to our employees by training and mentoring us. CIBER will act as a ‘bridge’ until we develop sufficient competencies within our own staff.”

Bill Shaw — Manager, Enterprise Architecture Group, Idaho Transportation Department

“CIBER demonstrated outstanding experience working with other major cities, like the City of San Francisco, in creating strong e-Gov offerings that resulted in high citizen satisfaction. Based on their hands-on experience, 30-year history of successfully working with local governments and their commitment to creating a strong local presence, we selected CIBER as our strategic web management partner. We are confident CIBER has the expertise to help us develop a site and service offering that will benefit our citizens now and for years to come and place our City in the top tier of ‘best practices for City e-government web services’.”

Dr. Melodie Mayberry-Stewart — Chief Technology Officer, City of Cleveland

“Our goals in creating a web portal were to provide an easy-to-use, single point of access to the City’s information and services, to improve the site’s ease of use for the public, to lower maintenance costs for City web publishers, and—most importantly—to strengthen the sense of community and add value for the City’s residents via the web portal. CIBER helped us reach those goals on time and on budget.”

Randy Kolb — Information Services Director, City of Eugene. OR

For more information about our Health & Human Services Solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

Health & Human Services Solutions

With an extensive track record and prominent subject matter expertise in the Health and Human Services sector, CIBER is an industry leader in the design, construction and implementation of customized solutions for a number of integrated support programs, and has been recognized as a front-runner of Web-based initiatives.

Human/Social Services Case Management Solutions
Integrated Eligibility Solutions
Legacy System Technology “Refreshes”
Maintenance and Operation of Legacy Systems
HHS Subject Matter Expertise and Consulting

Health and Human Services Agencies Look to the Future with CIBER’s Leadership

CIBER's complete understanding of the "business of government" - with tangible results in helping agencies meet their organizational goals - make it the clear choice for public sector partnership. CIBER is an expert in the development and management of Web-based solutions for public assistance programs. Our focus is ensuring the level of repeatable success that customers have come to expect from CIBER. We offer solutions specifically designed to help Health and Human Services agencies:

Automate case management
Improve client outcomes
Adapt to constantly changing laws and policies
Improve program efficiency
Maximize federal funding
Reduce fraud and waste
Ensure confidentiality of client information
Retire manual processes

CIBER's Health and Human Services experience, combined with the expertise of our staff, many of whom have served in state and local agencies as front-line workers and managers, afford it a unique perspective of the sector. CIBER’s Human Services expertise includes a thorough understanding of programmatic issues, information systems planning, Advance Planning Documents (APD), state/federal budget processes, and statewide network planning/design.

CIBER's Human Services information systems resume includes:

Statewide Automated Child Welfare Information Systems (SACWIS)
Temporary Assistance to Needy Families (TANF)
Supplemental Nutrition Assistance Programs (SNAP) *formerly Food Stamps
Medicaid Eligibility
Child Support Enforcement (CSE)
Children’s Health Insurance Programs (CHIP)
City/County Medical and Financial Assistance (MA/FA)
Health Insurance Portability and Accountability Act (HIPAA)
Job Opportunities and Basic Skills (JOBS)
Medicaid Eligibility
Electronic Benefits Transfer System (EBT)
Child Care Assistance and Licensing
Unemployment Insurance and Compensation

Proven Human/Social Services Case Management Solutions

CIBER is one of the leading providers of repeatable Human/Social Services Case Management Solutions, incorporating Intake, Eligibility, Case Management, Resource Management, Financial Management, Organizational Management and federal and state reporting.
One of CIBER's main areas of focus in case management systems is SACWIS systems. CIBER has been selected to work on 17 different SACWIS engagements, including the states of Arkansas, Florida and Mississippi.

Services include:

Planning
Project Management
Application Development
Testing
Quality Assurance
Implementation and post-implementation support
Call Center
Training materials, curriculum development and training provision
Maintenance and operations support and staffing

CIBER was the primary contractor for the implementation of SACWIS systems in Arkansas, Mississippi and South Carolina, and played a pivotal role in developing the foundation for Florida’s SACWIS system.

In addition, CIBER has developed systems used by community-based, non-governmental providers of child welfare services. In fact, the length of our child welfare experience exceeds that of SACWIS itself: Prior to SACWIS legislation, CIBER developed child welfare systems for the states of Arizona and Illinois.

CIBER's 17 SACWIS engagements allow us to provide unparalleled design, development, implementation and support services for state and local child welfare agencies with needs encompassing:

Intake
Eligibility
Case Management
Resource Management
Court Management
Financial Management
Organizational Management
Federal and State Reporting

Automated Efficiency for the Mississippi Department of Human Services - SACWIS Implementation

CIBER fully reengineered Mississippi DHS’ existing paper-based office environment replacing it with a SACWIS automated decision support and integrated desktop business tools.

Services performed on the project included:

Project Management using the SEI-based CIBER Project Management Methodology
Functional definition and analysis of business requirements
Construction and Testing
System architecture definition
Software Quality Assurance Testing
Integrating interfaces with external and internal agency systems
Data conversion
Organizational Change Management services
Statewide training
Statewide roll-out
Post-implementation support
Ongoing maintenance and operations

MACWIS provides support for the overall tracking and control of cases to ensure that these cases are properly served as promptly and as effectively as possible. MACWIS has reduced manual and administrative work requirements, thus freeing management and staff time to perform key service and case management functions, supervisory control and improved management reporting.

MACWIS operates in 84 local offices, 7 Regional Offices, and 1 state office and - on average – facilitates service provision for over 10,000 clients, 2,000 investigations, 1,000 foster homes, and 40 foster home studies per month.

CIBER Implements Effective Integrated Eligibility Solutions

State and local governments help individuals and families in need by providing cash assistance, medical assistance, supplemental nutrition benefits, and related support services including child care and transportation support. These services are funded and delivered via Federal-State partnerships, with each party contributing to the cost of the programs and service delivery.

Eligibility factors are considered when determining if a family or individual is eligible for a service, and these factors are federally mandated but locally administered. Each program (e.g. financial, nutrition, or medical assistance) has unique eligibility requirements. Automated eligibility systems contain the policy/rules that support the eligibility determination process. The systems also manage benefit calculation and distribution, and provide related support functions. Systems that perform this function are known as integrated eligibility systems.

CIBER provides a comprehensive set of services to government agencies to implement, improve, or replace their legacy eligibility systems:

Business Process Reengineering and Organizational Change Management
Requirements definition and validation
Project Planning and Management
Internal and External Design
System architecture definition
Software Quality Assurance Testing
Interface integration
Data conversion
Training
Implementation
Post-implementation support
Ongoing maintenance and operations

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For more detailed information, download the full version
(PDF, 701KB)