solutions
verticals
takeaway pdfs

311/CRM System (Citizen Relationship Management)

Air Quality Data Management

Business Process Management

e-Geographic Information System (GIS)

Electronic Content Management

Electronic Contract Management System

Emergency Management Services

Health Record System

Homeland Security Solutions

IT Security for State & Local Government

Organizational Alignment

Physical Security Solutions

Virtualization Services

Women, Infants and Children (WIC) Solutions

Workforce Informer

ARRA Health Information Technology Services

Health & Human Services Solutions

Healthcare Standards Compliance Services

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311/CRM System (Citizen Relationship Manage... (309KB)

Air Quality Data Management (285KB)

ARRA Health Information Technology Services (334KP)

white papers
webinars
articles
news

IT Security Operational Maturity: Why You Need More Than Personal Heroism and Silver Bullets
This white paper illustrates the many business drivers shaping IT security, emerging risks, and the need to transform your security program into one that’s operationally mature. After reading this white paper, you’ll understand how to direct investments in your organization’s IT security program to achieve security results that are consistent, reliable, effective, affordable, and auditable.

Take the white paper (540KB)

ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.

Access the replay

Local Government Emergency Services: Setting Yourself Up for Success
This article, by CIBER’s A.J. Briding first appeared in IAEM Bulletin in October 2007

Take the article

04 Sep 2008
CIBER Wins $19 Million SAP Support Contract for Pennsylvania Turnpike Commission
Read the press release | Take the PDF (25KB)

27 May 2008
CIBER Expands Presence in Little Rock
Read the press release | Take the PDF (25KB)

client spotlight
case studies
client quotes

CIBER has won a $22.6 million contract with Montgomery County, Maryland to replace legacy information technology system with Oracle’s E-Business Suite.

Read the press release | Take the PDF (21KB )

Louisiana Department of Health and Hospitals
Louisiana Office of Public Health Selects CIBER for New WIC IT System
Read more

Louisiana Department of Revenue, Office of Charitable Gaming
CIBER Builds Solutions to Automate Data Gathering
Take the PDF (164KB)

“We are thrilled to begin this project. The Lawson system will help greatly improve our business processes and generate a substantial return on investment. CIBER has clearly demonstrated their ERP public sector expertise, and we’re confident in their ability to execute.”

Andrea Casselton — CIO, City of Saint Paul, MN

“We needed a centralized, automated system in which information could be easily accessed and shared. We believed that Lawson provided the best functionality for our long-term needs along with tools and best practices that could help us drive business process improvements.”

Pat Pate — Assistant City Manager and Executive Committee Chairman , City of High Point, N.C.

“Lee County School District is trying to maintain customer responsiveness with our current computer system - a 30-year-old legacy system. In today's demanding environment, our system is challenged trying to help us meet our customers' expectations. Our vision for the district is to have world class schools; we are calling this the Navigator Project. So this new ERP system supports our District vision - it will provide world class business tools for world class schools.”

Lee Legutko — Chief Business Officer, Lee County Public Schools

“Clark County is looking forward to working with CIBER to improve the delivery of services to needy and vulnerable residents.”

Nancy McLane — Director, Clark County Social Service

“The CIBER team worked extremely well with our internal functional and technical team members. CIBER knew exactly what needed to be done and came in and accomplished it. The project was well-managed and organized. What is truly amazing is that they came in and figured out how to configure Absence Management with very little assistance from Oracle.”

Rhonda Ringer — Manager, Information Technology, Delaware Department of Transportation

“The PA WIC AAV solution is the first of its kind nationally. WIC clients are very pleased that they can now shop at any authorized store. After seeing a demonstration of PA AAV, the USDA hopes that other state WIC programs will adopt the same method in order to realize similar cost savings for their programs.”

Frank Maisano — WIC Director, Pennsylvania Department of Health

“CIBER impressed us with their understanding of local government challenges and concerns. Not only does the CIBER team bring to the table significant technological expertise, but a solid understanding of local government processes and issues as well.”

Catherine Maras O’Leary — Chief Information Officer, Cook County, Ill

“Managing a busy office of attorneys with a large caseload and limited resources is a huge challenge. We were impressed with CIBER’s expertise and with the robustness of their CRIMES product. We’re looking forward to significant cost savings, reduction of paperwork, and smoother case tracking through the implementation of this system.”

Danny Porter — District Attorney, Gwinnett County, Ga.

“CIBER’s experience with WIC programs and CIBER’s successful track record were significant factors for us in selecting them for this project. Because we want a solution that is independent of proprietary software, we needed someone who could provide solid J2EE experience as well as proven WIC experience—not just technological expertise. CIBER provided what we were looking for.”

Mary Kelligew Kassler — Massachusetts Department of Public Health, University of Alberta

“The department recognizes that it doesn’t have the skills or expertise to create the enterprise architecture framework. We hired CIBER to do the work and transfer the knowledge to our employees by training and mentoring us. CIBER will act as a ‘bridge’ until we develop sufficient competencies within our own staff.”

Bill Shaw — Manager, Enterprise Architecture Group, Idaho Transportation Department

“CIBER demonstrated outstanding experience working with other major cities, like the City of San Francisco, in creating strong e-Gov offerings that resulted in high citizen satisfaction. Based on their hands-on experience, 30-year history of successfully working with local governments and their commitment to creating a strong local presence, we selected CIBER as our strategic web management partner. We are confident CIBER has the expertise to help us develop a site and service offering that will benefit our citizens now and for years to come and place our City in the top tier of ‘best practices for City e-government web services’.”

Dr. Melodie Mayberry-Stewart — Chief Technology Officer, City of Cleveland

“Our goals in creating a web portal were to provide an easy-to-use, single point of access to the City’s information and services, to improve the site’s ease of use for the public, to lower maintenance costs for City web publishers, and—most importantly—to strengthen the sense of community and add value for the City’s residents via the web portal. CIBER helped us reach those goals on time and on budget.”

Randy Kolb — Information Services Director, City of Eugene. OR

For more information about our e-Geographic Information System (GIS) services & solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

e-Geographic Information System (GIS)

A Geographic Information System (GIS) is a collection of computer hardware, software and spatial data used to capture, manage, analyze and display all forms of geographically referenced information. With GIS, you can link information (tabular information or attributes) to location data, such as people to addresses, buildings to parcels, or streets within a network. The user can then layer that information to give you a better understanding of how it all works together.

In many organizations, the need for GIS services started in one department, such as the department responsible for property taxes, then gradually gains acceptance and is adopted piece-meal by others. This type of fragmented growth results in secluded, redundant and loosely related departmental systems throughout the organization. Although efficiencies are gained within individual departments, the full potential of e-GIS does not materialize.

A recent study revealed that an excess of two-thirds of the business functions identified in state and local government share common patterns. These patterns are apparent in information processing, analysis, reporting, and management. In most instances a lack of enterprise structure and standard data sharing methodology leads to localized data development, data redundancy and security of spatial data.

did you know...

An enterprise GIS system allows dynamic updating of GIS data ensuring consistency and reliability of data across the enterprise. The e-GIS system reduces redundancy, increases reliability and improves communications among departments and across organizations. e-GIS users share a common central data repository, eliminating the need to constantly update one database based on additions or changes to another.

Together with e-GIS, CIBER’s Business Process Integration (BPI) practice offers solutions and technology services for:

311/CRM Citizen Relationship Management
Electronic Contract Management
Business Process Management (BPM) and Business Analysis (BA)
Server Consolidation and Virtualization
Enterprise Content and Document Management

CIBER Approach

The implementation of GIS as an enterprise technology (e-GIS) has been substantially impacted by advancements in computing technology and the emergency of Service Oriented Architecture for data share. An e-GIS system utilizes a shared, central data repository for the storage of spatial and tabular data. The implementation of such a system allows for dynamic updating of GIS data, reduces redundancy, increases reliability and improves communications among departments and organizations. Without this centralized data storage for GIS data, different department users of the GIS data are required to determine whose data is considered prime and how to continually update the subordinate databases. Organizations can build applications using e-GIS data for the web, desktop or mobile devices. All users have access to the most accurate and current data by connecting to a central location for data storage.

Adhering to CIBER’s expert methodology, the CIBER GIS Team has developed an Enterprise Architecture that uses up front data integration through an address validation exposed as a web-service. The Enterprise Architecture also utilizes back-end data integration through a custom batch geo-coding process that can key existing databases quickly and efficiently.

Benefits of using CIBER GIS Services:

Centralized enterprise database
Standardized GIS data to common Data standard rules that allow detailed quality control procedures to ensure consistency, integrity and accuracy of data
Improved business decisions and a dashboard environment for decision makers
Assurance that GIS data is available for emergencies and natural disasters.
Easy configuration for user access
Customized applications, such as: custom .NET applications, viewer applications, web-based GIS reporting, and land management desktop applications

case in point

City of New Orleans

Promotion of Government Efficiency — During recovery efforts following Hurricane Katrina, The City relied on CIBER’s e-GIS technologies to track the rebuilding efforts. An address algorithm combined data from various sources to determine a single point of address verification. This consolidated function, previously spread among multiple departments, provided more effective quality control.

Public Safety — Working directly with the New Orleans Police Department (NOPD) and the New Orleans Office of Emergency Management, CIBER’s GIS team built technologies and applications that allow the NOPD to map and track crime trends and density, and for the Office of Emergency Management to receive real time emergency incident feeds.

GIS Revenue Recognition and Cost Avoidance — The CIBER GIS team developed models for City strategic planning, transportation and traffic mapping models for infrastructure planning, and mapping and data services to assist the City in recovery of funds for damaged infrastructure.

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For more detailed information, download the full version
(PDF, 286KB)