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311/CRM System (Citizen Relationship Management)

Air Quality Data Management

Business Process Management

e-Geographic Information System (GIS)

Electronic Content Management

Electronic Contract Management System

Emergency Management Services

Health Record System

Homeland Security Solutions

IT Security for State & Local Government

Organizational Alignment

Physical Security Solutions

Virtualization Services

Women, Infants and Children (WIC) Solutions

Workforce Informer

ARRA Health Information Technology Services

Health & Human Services Solutions

Healthcare Standards Compliance Services

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311/CRM System (Citizen Relationship Manage... (309KB)

Air Quality Data Management (285KB)

ARRA Health Information Technology Services (334KP)

white papers
webinars
articles
news

IT Security Operational Maturity: Why You Need More Than Personal Heroism and Silver Bullets
This white paper illustrates the many business drivers shaping IT security, emerging risks, and the need to transform your security program into one that’s operationally mature. After reading this white paper, you’ll understand how to direct investments in your organization’s IT security program to achieve security results that are consistent, reliable, effective, affordable, and auditable.

Take the white paper (540KB)

ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.

Access the replay

Local Government Emergency Services: Setting Yourself Up for Success
This article, by CIBER’s A.J. Briding first appeared in IAEM Bulletin in October 2007

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04 Sep 2008
CIBER Wins $19 Million SAP Support Contract for Pennsylvania Turnpike Commission
Read the press release | Take the PDF (25KB)

27 May 2008
CIBER Expands Presence in Little Rock
Read the press release | Take the PDF (25KB)

client spotlight
case studies
client quotes

CIBER has won a $22.6 million contract with Montgomery County, Maryland to replace legacy information technology system with Oracle’s E-Business Suite.

Read the press release | Take the PDF (21KB )

Louisiana Department of Health and Hospitals
Louisiana Office of Public Health Selects CIBER for New WIC IT System
Read more

Louisiana Department of Revenue, Office of Charitable Gaming
CIBER Builds Solutions to Automate Data Gathering
Take the PDF (164KB)

“We are thrilled to begin this project. The Lawson system will help greatly improve our business processes and generate a substantial return on investment. CIBER has clearly demonstrated their ERP public sector expertise, and we’re confident in their ability to execute.”

Andrea Casselton — CIO, City of Saint Paul, MN

“We needed a centralized, automated system in which information could be easily accessed and shared. We believed that Lawson provided the best functionality for our long-term needs along with tools and best practices that could help us drive business process improvements.”

Pat Pate — Assistant City Manager and Executive Committee Chairman , City of High Point, N.C.

“Lee County School District is trying to maintain customer responsiveness with our current computer system - a 30-year-old legacy system. In today's demanding environment, our system is challenged trying to help us meet our customers' expectations. Our vision for the district is to have world class schools; we are calling this the Navigator Project. So this new ERP system supports our District vision - it will provide world class business tools for world class schools.”

Lee Legutko — Chief Business Officer, Lee County Public Schools

“Clark County is looking forward to working with CIBER to improve the delivery of services to needy and vulnerable residents.”

Nancy McLane — Director, Clark County Social Service

“The CIBER team worked extremely well with our internal functional and technical team members. CIBER knew exactly what needed to be done and came in and accomplished it. The project was well-managed and organized. What is truly amazing is that they came in and figured out how to configure Absence Management with very little assistance from Oracle.”

Rhonda Ringer — Manager, Information Technology, Delaware Department of Transportation

“The PA WIC AAV solution is the first of its kind nationally. WIC clients are very pleased that they can now shop at any authorized store. After seeing a demonstration of PA AAV, the USDA hopes that other state WIC programs will adopt the same method in order to realize similar cost savings for their programs.”

Frank Maisano — WIC Director, Pennsylvania Department of Health

“CIBER impressed us with their understanding of local government challenges and concerns. Not only does the CIBER team bring to the table significant technological expertise, but a solid understanding of local government processes and issues as well.”

Catherine Maras O’Leary — Chief Information Officer, Cook County, Ill

“Managing a busy office of attorneys with a large caseload and limited resources is a huge challenge. We were impressed with CIBER’s expertise and with the robustness of their CRIMES product. We’re looking forward to significant cost savings, reduction of paperwork, and smoother case tracking through the implementation of this system.”

Danny Porter — District Attorney, Gwinnett County, Ga.

“CIBER’s experience with WIC programs and CIBER’s successful track record were significant factors for us in selecting them for this project. Because we want a solution that is independent of proprietary software, we needed someone who could provide solid J2EE experience as well as proven WIC experience—not just technological expertise. CIBER provided what we were looking for.”

Mary Kelligew Kassler — Massachusetts Department of Public Health, University of Alberta

“The department recognizes that it doesn’t have the skills or expertise to create the enterprise architecture framework. We hired CIBER to do the work and transfer the knowledge to our employees by training and mentoring us. CIBER will act as a ‘bridge’ until we develop sufficient competencies within our own staff.”

Bill Shaw — Manager, Enterprise Architecture Group, Idaho Transportation Department

“CIBER demonstrated outstanding experience working with other major cities, like the City of San Francisco, in creating strong e-Gov offerings that resulted in high citizen satisfaction. Based on their hands-on experience, 30-year history of successfully working with local governments and their commitment to creating a strong local presence, we selected CIBER as our strategic web management partner. We are confident CIBER has the expertise to help us develop a site and service offering that will benefit our citizens now and for years to come and place our City in the top tier of ‘best practices for City e-government web services’.”

Dr. Melodie Mayberry-Stewart — Chief Technology Officer, City of Cleveland

“Our goals in creating a web portal were to provide an easy-to-use, single point of access to the City’s information and services, to improve the site’s ease of use for the public, to lower maintenance costs for City web publishers, and—most importantly—to strengthen the sense of community and add value for the City’s residents via the web portal. CIBER helped us reach those goals on time and on budget.”

Randy Kolb — Information Services Director, City of Eugene. OR

For more information about our Emergency Management Services services & solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

Emergency Management Services

Americans are constantly reminded of all the risks that we face today: hurricanes, earthquakes, and other natural disasters; terrorism; man-made disasters, such as hazardous materials accidents; and epidemics and pandemics.

Governments at all levels have a two-fold mission—to serve and to protect:

To serve constituents with governmental services
To protect constituents during times of emergencies and disasters

What does it take for governments to meet the disaster readiness challenge? At the heart of effective disaster preparedness and response is a jurisdiction-wide approach that integrates emergency actions across the domains of emergency management, homeland security, and continuity of operations (COOP) and continuity of government (COG).

Each of these domains brings both capabilities and equities that are critical to a successful recovery—clearly partnership is essential for true readiness, and even more during periods of tightening budgets.

The complexity of potential disasters we face today requires government-wide planning and integrated solutions. Yet recent evaluations of readiness programs from the local to the federal level point out that although most jurisdictions have basic response capabilities, few are able to properly address complex disasters—in effect, they have reached a readiness plateau and are short of where they need to be.

No Silver Bullets: The Point Solution Dilemma

Information technology (IT) plays an essential role in facilitating planning and policy activities and in expediting emergency actions across domains.

Too many IT vendors focus on specific technological solutions that generally address only a small part of the overall challenge—a “point solution.” Unfortunately, these point solutions leave numerous gaps where significant problems can develop and undermine even the most well planned strategy.

IT delivers the backbone for robust emergency readiness and response. When implemented thoroughly and as part of an enterprise-wide approach to readiness—not as a motley mix of disparate point solutions—IT provides the key to fully leveraging your resources to meet the current spectrum of threats.

CIBER Helps You Build True Readiness

Government entities have much to accomplish without having to take on the additional responsibilities of coordinating organizational readiness, as well as policies and IT among various agencies. This is where CIBER can help.

For more than 30 years, CIBER has helped local, state, and federal governments solve business challenges using IT. In fact, we have helped agencies in all 50 U.S. states—more than 600 government agencies—with their IT challenges. We treat each engagement as a relationship, not a transaction, so you can be sure we’re available whenever you need us to solve the hardest challenges.

CIBER’s vendor-agnostic stance means we are focused on understanding your organization’s specific needs and then developing a solution for those needs. Our objective is to help you achieve your goals, not promote a particular product from a particular vendor. We take an enterprise-wide capabilities-based approach to your challenges so we can cure the root cause of the problem, not just provide a single point solution to treat a single symptom.

With more than 8,000 employees in 18 countries worldwide, CIBER has the breadth and depth of resources to tackle your toughest problems. Yet with 60 offices in the U.S., you can rest assured there is an office near you to provide local accountability.

Our emergency management, business continuity, disaster recovery, and information security experts can help your organization effectively and efficiently prepare for the full range of threats your jurisdiction faces. We help you adopt enterprise-wide planning and implementation of readiness programs, starting with the capabilities-based approach used by DHS, and upon which federal readiness grants are predicated.

CIBER offers a range of services that can precisely be tailored to each customer’s specific needs:

Overall Program Assessment

Integrated EM, HS, and COOP/COG
NIMS implementation and compliance
Capability gaps
Single points of failure

Process Design

IT support for emergency operations
Emergency operations center functionality
Situational awareness
Decision support
Readiness metrics

Information Security

Data and transmission security
Physical security

Business Continuity and Disaster Recovery

COOP and COG
Offsite backup

Planning Services

Strategic planning
Capabilities-based planning
Grant application and management

IT Integration and Mapping

Emergency notification and public warning
Crisis information management
Resource management
Business process management
GIS applications

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For more detailed information, download the full version
(PDF, 322KB)