solutions
verticals
takeaway pdfs

311/CRM System (Citizen Relationship Management)

Air Quality Data Management

Business Process Management

e-Geographic Information System (GIS)

Electronic Content Management

Electronic Contract Management System

Emergency Management Services

Health Record System

Homeland Security Solutions

IT Security for State & Local Government

Organizational Alignment

Physical Security Solutions

Virtualization Services

Women, Infants and Children (WIC) Solutions

Workforce Informer

ARRA Health Information Technology Services

Health & Human Services Solutions

Healthcare Standards Compliance Services

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311/CRM System (Citizen Relationship Manage... (309KB)

Air Quality Data Management (285KB)

ARRA Health Information Technology Services (334KP)

white papers
webinars
articles
news

IT Security Operational Maturity: Why You Need More Than Personal Heroism and Silver Bullets
This white paper illustrates the many business drivers shaping IT security, emerging risks, and the need to transform your security program into one that’s operationally mature. After reading this white paper, you’ll understand how to direct investments in your organization’s IT security program to achieve security results that are consistent, reliable, effective, affordable, and auditable.

Take the white paper (540KB)

ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.

Access the replay

Local Government Emergency Services: Setting Yourself Up for Success
This article, by CIBER’s A.J. Briding first appeared in IAEM Bulletin in October 2007

Take the article

04 Sep 2008
CIBER Wins $19 Million SAP Support Contract for Pennsylvania Turnpike Commission
Read the press release | Take the PDF (25KB)

27 May 2008
CIBER Expands Presence in Little Rock
Read the press release | Take the PDF (25KB)

client spotlight
case studies
client quotes

CIBER has won a $22.6 million contract with Montgomery County, Maryland to replace legacy information technology system with Oracle’s E-Business Suite.

Read the press release | Take the PDF (21KB )

Louisiana Department of Health and Hospitals
Louisiana Office of Public Health Selects CIBER for New WIC IT System
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Louisiana Department of Revenue, Office of Charitable Gaming
CIBER Builds Solutions to Automate Data Gathering
Take the PDF (164KB)

“We are thrilled to begin this project. The Lawson system will help greatly improve our business processes and generate a substantial return on investment. CIBER has clearly demonstrated their ERP public sector expertise, and we’re confident in their ability to execute.”

Andrea Casselton — CIO, City of Saint Paul, MN

“We needed a centralized, automated system in which information could be easily accessed and shared. We believed that Lawson provided the best functionality for our long-term needs along with tools and best practices that could help us drive business process improvements.”

Pat Pate — Assistant City Manager and Executive Committee Chairman , City of High Point, N.C.

“Lee County School District is trying to maintain customer responsiveness with our current computer system - a 30-year-old legacy system. In today's demanding environment, our system is challenged trying to help us meet our customers' expectations. Our vision for the district is to have world class schools; we are calling this the Navigator Project. So this new ERP system supports our District vision - it will provide world class business tools for world class schools.”

Lee Legutko — Chief Business Officer, Lee County Public Schools

“Clark County is looking forward to working with CIBER to improve the delivery of services to needy and vulnerable residents.”

Nancy McLane — Director, Clark County Social Service

“The CIBER team worked extremely well with our internal functional and technical team members. CIBER knew exactly what needed to be done and came in and accomplished it. The project was well-managed and organized. What is truly amazing is that they came in and figured out how to configure Absence Management with very little assistance from Oracle.”

Rhonda Ringer — Manager, Information Technology, Delaware Department of Transportation

“The PA WIC AAV solution is the first of its kind nationally. WIC clients are very pleased that they can now shop at any authorized store. After seeing a demonstration of PA AAV, the USDA hopes that other state WIC programs will adopt the same method in order to realize similar cost savings for their programs.”

Frank Maisano — WIC Director, Pennsylvania Department of Health

“CIBER impressed us with their understanding of local government challenges and concerns. Not only does the CIBER team bring to the table significant technological expertise, but a solid understanding of local government processes and issues as well.”

Catherine Maras O’Leary — Chief Information Officer, Cook County, Ill

“Managing a busy office of attorneys with a large caseload and limited resources is a huge challenge. We were impressed with CIBER’s expertise and with the robustness of their CRIMES product. We’re looking forward to significant cost savings, reduction of paperwork, and smoother case tracking through the implementation of this system.”

Danny Porter — District Attorney, Gwinnett County, Ga.

“CIBER’s experience with WIC programs and CIBER’s successful track record were significant factors for us in selecting them for this project. Because we want a solution that is independent of proprietary software, we needed someone who could provide solid J2EE experience as well as proven WIC experience—not just technological expertise. CIBER provided what we were looking for.”

Mary Kelligew Kassler — Massachusetts Department of Public Health, University of Alberta

“The department recognizes that it doesn’t have the skills or expertise to create the enterprise architecture framework. We hired CIBER to do the work and transfer the knowledge to our employees by training and mentoring us. CIBER will act as a ‘bridge’ until we develop sufficient competencies within our own staff.”

Bill Shaw — Manager, Enterprise Architecture Group, Idaho Transportation Department

“CIBER demonstrated outstanding experience working with other major cities, like the City of San Francisco, in creating strong e-Gov offerings that resulted in high citizen satisfaction. Based on their hands-on experience, 30-year history of successfully working with local governments and their commitment to creating a strong local presence, we selected CIBER as our strategic web management partner. We are confident CIBER has the expertise to help us develop a site and service offering that will benefit our citizens now and for years to come and place our City in the top tier of ‘best practices for City e-government web services’.”

Dr. Melodie Mayberry-Stewart — Chief Technology Officer, City of Cleveland

“Our goals in creating a web portal were to provide an easy-to-use, single point of access to the City’s information and services, to improve the site’s ease of use for the public, to lower maintenance costs for City web publishers, and—most importantly—to strengthen the sense of community and add value for the City’s residents via the web portal. CIBER helped us reach those goals on time and on budget.”

Randy Kolb — Information Services Director, City of Eugene. OR

For more information about our Electronic Content Management services & solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

Electronic Content Management

CIBER'S Electronic Content Management (ECM) Solution Center offers a comprehensive array of services. Our ECM Lifecycle Framework includes application planning, design, development, testing, documentation, training and maintenance. The ECM Solution Center services customers such as the Revenue Collection, Legal Case Management, and Transportation industries. This group helped the Pennsylvania Department of Transportation (PENNDOT) to save significant time, money and resources by developing enterprise-wide applications to store electronic and paper documents, including engineering drawings, and organize them in such a way that they would be readily accessible by all PennDOT employees needing to retrieve the documents.

In today’s marketplace organizations are looking for technology to give them maximum return on investment in a relatively short amount of time. ECM technologies facilitate the achievement of business goals and realization of significant return on investment in a relatively short period of time. This return on investment is achieved by streamlining the data acquisition and business processes in the organization. The underlying technologies to build up this process automation are the document management and workflow tools.

Most of an organization’s data is still either on paper or in a database somewhere. Paper-based information can be captured and digitized, using document management technology, and can be made available to all users consistently and simultaneously to enable intelligent business decisions. Considerable savings can be realized by just implementing these document management technologies, but coupling the document management initiatives with process automation initiatives will result in larger gains in employee productivity and customer satisfaction. The return on investment is therefore increased when document management and process automation initiatives are effectively implemented together.

The ECM Team serves as a "Government Practice" for all ECM related engagements and supporting activities within CIBER. Located in CIBER's Harrisburg Branch, the ECM Practice leverages the strengths of its resources and strategic vendor partnerships to deliver solutions that fully satisfy our customer's content management requirements. The ECM Team partners with CIBER's traditional Custom Solutions Practices in implementing content management oriented solutions.

Core services include:

System Assessment
Infrastructure Assessment
Infrastructure Specification
Application Life Cycle
System & Product Implementation
System Administration


	PennDOT

	PennDOT receives, produces, processes and stores large quantities of data and document(s) in many forms and at many physical locations. These include driver and vehicle license applications, manuals, specifications, correspondence, technical reference, transportation infrastructure files, design drawings, contracts, reports, and payroll and fiscal information to name a few. Using IBM's Electronic Content Management product, the capabilities being implemented by CIBER were integrated into this environment, streamlining the processes associated with the storage and retrieval of unstructured data and with the electronic data capture of information contained on their various forms and applications. The benefits to PennDOT include enhanced customer service, work processing control and document access and control.

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For more detailed information, download the full version
(PDF, 220KB)