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CIBER’s IT Outsourcing division has been growing and expanding dramatically over the last several years, solidifying our position as a top choice for the upper mid-tier and tier one marketplace. With a comprehensive set of mature offerings that span the entire value chain of IT infrastructure, operations and application management services our solutions provide you with minimized risks, maximized flexibility and ROI improvements that go straight to your bottom line. Our ITIL and ITSM compliant processes, investments in talent, tools, management platforms, and broad geographic footprint enable high quality, global delivery on a 24 x 7 basis that allows you to realize the benefit of our cost-effective enterprise-level services, flexible governance and commercial engagement models.

CIBER Simplifies IT Management

CIBER’s ITO solutions can help your organization reduce costs, accelerate time-to-market, simplify IT management, expand resources, enhance efficiency, and enable you to reallocate resources to highest value opportunities. CIBER provides the right mix of outsourced, managed, and project services to deliver the greatest business value. CIBER solves clients’ IT operations challenges, such as:

• Technology and Outsourcing of your network, server, storage, security, and desktop
• Service Desk Solutions including: help desk, maintenance, hosting, monitoring and management
• Application Solutions including: web services, client server, mainframe and custom development

Our services are customizable, cost-effective, and easy to implement. We work with you to design an industry standard service level agreement (SLA) to best meet your organization’s specific needs, while reducing costs and enhancing service.

Lower Risk…

CIBER combines exceptional financial strength, unsurpassed technical and management expertise, and an extraordinary track record of success at the world’s leading companies.

Rock-Solid Financial Stability
With CIBER, there are no secrets or surprises. We’re a publicly held company (NYSE: CBR) with a strong balance sheet and a consistent track record reaching all the way back to 1974.

More Flexibility
We reduce your risk even further by structuring our solutions around your unique technical, business, and financial requirements. And we’ll go “beyond the contract” to respond quickly designing and implementing a fit for purpose solution around your business needs and objectives.

Global Coverage
Behind the numbers are the people of CIBER providing you global reach with local responsiveness. With more than 85 world-wide offices and globally positioned data centers operating 24 hours a day, seven days a week in “non-stop” mode.

Higher ROI…

Our end-to-end offerings reduce costs, accelerate time-to-market, simplify management, expand your resources, enhance your efficiency, and help you refocus resources on your highest-value opportunities.

Outsourced, project, and managed IT operations services – customized to meet your IT needs
We’ll provide the right mix of outsourced, managed, and IT project services that delivers the greatest business value in your organization. Whatever services you prefer, our team will integrate seamlessly with yours, in complete alignment with your business goals and strategies. Our services support selective outsourcing strategies that deliver the key benefits of outsourcing without the risks. No matter which CIBER solutions you choose, you’ll leverage our exceptional “people, process, and technology” approach, proven best practices, and world-class project management skills.

Outsourcing: Our people, your site
Collaborative solutions delivered at your premises to integrate seamlessly with your existing resources, while maximizing your focus and flexibility

Managed services: Our people, our site
High-ROI solutions that use a “slice” of our investments and expertise to perform tasks too difficult or costly to handle in-house

CIBER Help Desk and Desktop Support Services

CIBER’s world-class help desk services can dramatically improve your organization’s customer satisfaction and significantly reduce costs at the same time. CIBER has been included on two of Gartner, Inc’s “Magic Quadrants”

• Gartner, Inc. "Magic Quadrant for Help Desk Outsourcing, North America, 2008" by Richard T. Matlus and William Maurer, 2008 (published 28-Feb-08)
• Gartner, Inc. "Magic Quadrant for Desktop Outsourcing Services, North America, 2008" by Richard T. Matlus and William Maurer, 2008 (published 28-Feb-08)

CIBER is ranked among the top ten best managed outsourcing vendors by The Black Book of Outsourcing, a bestselling international business book and outsourcing resource manual available in multiple languages worldwide. CIBER was ranked as the #1 ITO Mid-Tier Enterprise Wide Traditional Infrastructure Outsourcing.

Our help desk and desktop support (also called “break/fix”) services provide a single point of contact for all services and support and are fully integrated and are offered on a 24x7x365 basis. We integrate best practices in process engineering, knowledge and incident management, SLA negotiation, metrics, communication and more.

Data Center Operations

CIBER provides comprehensive data center operations through our data centers offering state-of-the-art redundancy and reliability. We offer high-availability services and application operations for solutions such as SAP, Lawson, PeopleSoft, Oracle, Microsoft Exchange, Lotus Notes, Citrix and many others. We also provide the facilities for secure data replication and disaster recovery services.

Help Desk

CIBER help desk experts can help you leverage best practices that dramatically improve the performance and efficiency of your support services – whether you’re creating a new help desk, enhancing a help desk you already have, or consolidating multiple help desks. We’ll help you integrate best practices in process engineering, knowledge and incident management, SLA negotiation, metrics, communication, and more. We can also help you intelligently assess the outsourcing option.

Desk Side Support

CIBER provides fully managed support that covers your entire technology environment including end-to-end systems management. CIBER’s Desk Side Support will help you reduce risk, lower cost of ownership, streamline IT management, and minimize downtime throughout your organization. We’ll help you improve user and infrastructure support without up-front investments or management hassles. At remarkably low cost, we can include automated proactive monitoring to identify and begin solving problems — often before you’ve even noticed them. CIBER is your single point of contact for all service and support.

Networks, Systems and Applications Monitoring

For networks, systems, applications, security, and storage, CIBER uses CA’s Unicenter Network and Systems Management product, allowing us to dramatically reduce business risk, combining decades of experience with a strong process orientation that drives consistent excellence and constant improvement. Our solutions include Root-Cause Problem Resolution and Server & PC Lifecycle Management.

Reduce Risk, Increase ROI and Refocus on Your Key Strategic Goals

It’s more important than ever to focus on your highest-value opportunities. Are the details of day-to-day IT operations standing in your way? Ready to liberate your people to focus on your key strategic goals? Ready to simplify day-to-day management and dramatically reduce business risk? Ready to maximize the performance and value of all your IT operations? Then you’re ready to discover the team that’s been delivering excellence in IT operations and learning for decades.

Discover what CIBER IT Outsourcing can do for you.

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The Gartner Magic Quadrants are copyrighted 28-Feb-08 by Gartner, Inc., and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendor’s measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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