solutions for the service & retail sector
Agile Software Development
Customer Relationship Management
Data Center Operations
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Enterprise Resource Planning (ERP) Solutions
Enterprise Resource Planning | ERP Package
Help Desk Services
Information Security Services
IT Outsourcing
Lawson Wholesale Distribution Solutions
Microsoft Office SharePoint Server Solutions
Networks, Systems & Applications Monitoring
PeopleSoft Customer Relationship Management
Purchasing Evaluation Program
QuickWear
Radio Frequency Identification (RFID) Solutions
Rapid Retail®
Rapid Retail® Ready-to-Run
SAP for Retail Industry
SAP Mobility Solutions
Supplier Relationship Management
Supply Chain Management
Supply Chain Solutions
Third Party Risk Management Services
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rcaputo@ciber.com
Robin Caputo
VP, Marketing
related story
"Postie Plus credits SAP for beating market in Q4 08"
ComputerWorld
4 February 2009
New Zealand clothing retailer Postie Plus cites its implementation of SAP as one of the factors driving its better-than-average performance in consulting firm Deloitte’s latest South Island index. The SAP package was installed by CIBER.
customer spotlights
Wolverine World Wide was already operating SAP’s AFS solution. The organization needed to utilize their base software package and find more effective processes to keep up with the growth of their retail business. They also needed to maintain a very strict budget...
Read the case study 
More
about CIBER's SAP Retail solutions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Kiss
Products, Inc. selected CIBER because of our extensive experience
with SAP products as well as our knowledge of supply chain business processes,
expertise with RFID technology, and top-tier relationships with major radio
frequency (RF) hardware vendors. Also important was CIBER’s ability to offer
"one-stop shopping" for the complete implementation of SAP, mobile computing,
and wireless solutions.
Read the case study
More
about CIBER's Supply Chain solutions
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CIBER has won a $2.5 million contract to implement SAP® applications for Buffalo, New York-based New Era Cap, a global manufacturer of baseball hats, and the largest baseball hat manufacturer in the U.S.
Read the press release
More
about CIBER's SAP Retail solutions
Success isn't just about increasing the number of customers, it's about increasing the amount those customers spend while reducing value-chain costs. At CIBER, we help our clients serve customers through innovative, cross-channel offerings that create meaningful experiences with everything from website architecture to pricing, convenience, availability, fulfillment, and customer service.
Our global experience in the Service & Retail industry has benefited such powerhouse companies as Clairol, B&Q and Federal Express of Canada. Success in CRM is crucial for the Service industry: The right CRM applications will provide the single view of customers that drives e-commerce. We also have a deep understanding of front-end operations like e-business that can only be successfully implemented when a solid core infrastructure is in place. At the same time, many service companies have lagged behind in implementing such back-end processes as human resource and payroll systems. CIBER has the experience to create and deliver the entire spectrum of solutions service industries need to stay competitive.
“CIBER’s ability to provide subject matter expertise, flexibility, and a true partner relationship at reasonable costs with little or no effect on delivery was too valuable to pass up. As a first step toward enhancing our business, having a centralized solution was a very important and strategic factor in the selection process.”
Jim Robins — Divisional Information Officer, Gate Gourmet Americas
see more Service & Retail client quotes »
CIBER provides the following services to our service & retail industry clients:
- Full System Hosting
- Operational Support
- Outsourcing Services
- Program Management
- Security architecture
- Supply Chain Management (SCM)
- Wireless Services
- Back-office integration
- Business Intelligence
- Business Analysis
- Change Management
- Content management
- Customer Relationship (CRM)
- Electronic
Business & Internet
global SAP retail expertise
We have maintained our reputation as the world's leading SAP Retail implementation partner ever since being the first to implement SAP Retail when it was first launched in 1996. CIBER’s success around the globe has been built on the retail industry’s main priority today: integration of systems, data and processes that provide a seamless retail management and customer experience across multiple channels. Our services include:
· Rapid Retail®
· Rapid Retail® Ready-to-Run
· QuickWear (SAP Apparel & Footwear Solution)
novaRetail from CIBER is a fully integrated, pre-configured SAP solution designed specifically for retail organizations that includes SAP software and implementation services as a single packaged solution.
See what we are doing in retail around the globe:
 Australia China Finland |
 Germany New Zealand |
 Russia UK |
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Service & Retail Clients
Here are just a few of our Service & Retail clients in the USA:
McDonalds Corporation
Mopar®
Operation
Smile
Regional
Transportation District (RTD)
R. L. Polk
& Co.
Royal Resorts
Salvation Army
ServiceLink
Sight
& Sound Theatres
American Red Cross
B&Q
International
Childtime
Learning Centers, Inc.
Clairol
Commercial
Net Lease Realty, Inc.
Distro, Inc.
Gate Gourmet
Highwoods
Properties
Honeywell
International Inc.
Lutheran
Social Services
Here are a few of our Retail clients around the globe:
Postie Plus Group – NZ |
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Briscoe Group – NZ |
