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End User Computing at a Glance (368KB)

IT Operations for Higher Education (340KB)

IT Outsourcing at a Glance (380KB)

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The Ongoing Debate
For many businesses the question is not whether to employ a distributed delivery strategy for IT services. The question is how to optimize the distributed delivery strategy to meet critical business objectives. Today, there are a myriad viable distributed delivery options.

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ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.

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04 Feb 2010
CIBER Wins Engineering and Integration Contract with Administrative Office of U.S. Courts
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01 Feb 2010
CIBER Awarded GSA Financial And Business Services (FABS) Contract
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88th Regional Support Command (RSC)
CIBER Federal Outsourcing Selected by Army 88th Regional Support Command
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Highmark
Highmark Selects CIBER Outsourcing to Bring Claims Processing In-House
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“CIBER has done an excellent job working with us on our Help Desk services. Overall, the process has been an easy one working with CIBER and we are very pleased with their performance. The Help Desk is the initial point of contact and acts as the central gateway for JFE’s users. CIBER’s Help Desk provides and delivers services year round, 24/7/365”

Steve McIntosh — Senior Vice President and Chief Information Officer, Jackson Family Enterprises

For more information about our SAP Hosting services & solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

SAP Hosting

You’ve implemented SAP and now you are faced with how you will deliver it. Should you use your own staff or should you look at a hosted model? Many mid-market customers struggle with this question every day. Keeping the functional and technical support internal can be costly and may not allow you to achieve the full value spectrum of your SAP implementation. Let CIBER take away the pain of hiring, managing and training costly SAP resources.

As a certified SAP Global Hosting Partner, the CIBER IT Outsourcing Division specializes in global IT solutions for all of your SAP Technical requirements. Whether you are evaluating your IT spend and require alternative methods of delivery for both infrastructure and applications support or you are new to SAP and need a quick implementation, CIBER’s “Ready-to-Run” and Custom “Build-to-Order” solutions are designed to meet the needs of the mid-market customer and the large enterprise. CIBER focuses on the needs of the mid-market customer and has the flexibility to offer customized services, breadth and depth to larger enterprises. We understand your challenges.

Ready-to-Run

Our “Ready-to-Run” offering blends together a pre-packaged solution that provides a complete landscape and also provides all the required technical support, including BASIS and Database Management with a rapid deployment implementation. The Mid-Market Client can now choose this pre-packaged hosting solution to expedite their implementation with a level of comfort, stability, and cost-efficiency while enhancing their services and capabilities with 99.5% SLA Availability. CIBERs methodologies are world class and recognized by a variety of quality and standards organizations, including SAS-70 and ITL/ITMS.

CIBER’s Ready-to-Run blends a cost-effective solution based on Best Practices, State of the Art Data Center Facilities, Industry Standard Platforms, Global SAP Certifications in Hosting and Application Management as well as Comprehensive Compliance and Auditability. Ready-to-Run is best suited for clients who require rapid implementation with minimal software customization and are seeking a strong ROI with a rapid time-to-benefit from their investment in SAP. CIBER is one of six companies in the world recognized and certified by SAP for both global hosting and application management services.

Build-to-Order

Our custom “Build-to-Order” solution combines expertise with flexibility, offering you a fully customized and scalable solution that is specific to your requirements. Whether you require SAP Basis Support, Database Support, or Systems Monitoring, CIBER allows you to pick and choose based on your individual requirements. Let us provide you with a complete SAP managed hosting solution in our fully hardened state-of-the-art data centers.

Application Management Support

In addition to our Ready-to-Run or Build-to-Order technical solutions, CIBER also has the resources and expertise to provide world class Application Management Services (AMS) across a wide portfolio of application solutions. AMS can provide functional SAP support, break/fix, enhancements and modifications. Our processes and procedures have been developed using best practices, ITIL policies and processes along with standard base requirements such as SarbanesOxley or FDA CFR 21.

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(PDF, 341KB)