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Lawson Hosting

Networks, Systems & Applications Monitoring

Oracle Application Management

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Outsourcing for Government Agencies

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End User Computing at a Glance (368KB)

IT Operations for Higher Education (340KB)

IT Outsourcing (207 KB)

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The Ongoing Debate
For many businesses the question is not whether to employ a distributed delivery strategy for IT services. The question is how to optimize the distributed delivery strategy to meet critical business objectives. Today, there are a myriad viable distributed delivery options.

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ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space discusses challenges based on recent yet-to-be published research on the mid-market space.

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12 Apr 2011
Independent Customer Satisfaction Survey Ranks CIBER Second Among Global IT Outsourcers
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21 Feb 2011
CIBER Promotes Business of Healthcare Organizations;
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client quotes

88th Regional Support Command (RSC)
CIBER Federal Outsourcing Selected by Army 88th Regional Support Command
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Highmark
Highmark Selects CIBER Outsourcing to Bring Claims Processing In-House
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“CIBER has done an excellent job working with us on our Help Desk services. Overall, the process has been an easy one working with CIBER and we are very pleased with their performance. The Help Desk is the initial point of contact and acts as the central gateway for JFE’s users. CIBER’s Help Desk provides and delivers services year round, 24/7/365”

Steve McIntosh — Senior Vice President and Chief Information Officer, Jackson Family Enterprises

Infrastructure and IT Operations Outsourcing

CIBER’s infrastructure services include more than just servers. They include network routers and switches, firewalls and security devices, desktops and peripherals, bandwidth and storage. We work with you to build a scalable solution that is architected to best meet your needs using:

Dedicated infrastructure: infrastructure assets are for only your use (higher cost)
Mixed infrastructure: less critical infrastructure is shared, more critical infrastructure is dedicated (lower cost)

Infrastructure Services deliver IT distributed computing services in a managed approach, so that corporations can focus on their core business. We plan, implement, run and support the distributed computing infrastructure for organizations.

Infrastructure Services provide a complete range of technology implementation and support services from the network to the desktop. Our people possess the skills capabilities and expertise to service and support integrated multi vendor computing environments. CIBER is capable of linking PCs and effectively manage shared processing power and the flow of information between them.

CIBER focuses on helping customers optimize their distributed computing IT infrastructure by developing solutions that improve service levels and controlling costs through cultivating a partnership between CIBER IT Outsourcing and the customer.

Simply put, we partner with our clients to assist them in developing and implementing viable solutions to address and resolve the needs of their dynamic IT organization. Ultimately, we help our clients reduce costs, increase customer satisfaction, improve end-user productivity, and create value through the use of our service offerings.

The mission is to consistently deliver exceptional service to our clients while building long-term relationships that maximize customer satisfaction.

CIBER focuses on delivering superior distributed computing outsourcing services that consistently meet our clients IT service requirements.

The basic principle is to build a superior link between client management and service delivery. We do this by focusing on ideas and solutions that are core to providing quality service delivery in the distributed computing outsourcing arena. We want to free our clients from being concerned with IT functions so that they can focus on their core business.

Our Technology Infrastructure Services fall under two categories, Selective Outsourcing and Project Services each of which is focused on the outsourcing suite of IT Management Services.

Selective Outsourcing Services provide customized solutions that are tailored to meet your unique IT requirements. Contracted services are typically obtained for a minimum of 12-month engagements but we are always opened to making exceptions to this.

Project Services incorporate best practices and proven methodologies of the Project Management group on assignments that have a defined scope and objective. Services are typically billed on a time-and-materials basis but we also involve ourselves when fixed price opportunities present themselves.

CIBER IT Outsourcing’s philosophy is based on taking care of our customers. Our ultimate goal is to deliver better service to our customers. CIBER IT Outsourcing has a proven track record for maintaining high standards of customer satisfaction. CIBER IT Outsourcing solutions incorporate a controlled site maintenance team, ensuring uniformity in the daily delivery of our service requirements.

Our experience allows us to develop customer care programs that deliver high quality IT solutions designed to maximize customer satisfaction. The benefit that CIBER IT Outsourcing will bring to any client is a dedicated, highly skilled support staff that is focused on customer satisfaction. It is through our strong sense of customer satisfaction and commitment to providing exceptional service that CIBER IT Outsourcing will enhance user productivity and performance to the customers support infrastructure.