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End User Computing at a Glance (368KB)
IT Operations for Higher Education (340KB)
IT Outsourcing at a Glance (380KB)
JDA Merchandise Management System Support (PDF, 558KB)
Lawson Hosting (PDF, 355KB)
SAP Hosting (PDF, 341KB)
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The Ongoing Debate
For many businesses the question is not whether
to employ a distributed delivery strategy for IT
services. The question is how to optimize the
distributed delivery strategy to meet critical
business objectives. Today, there are a myriad
viable distributed delivery options.
Take the white paper (906KB)
Practical Considerations for Evaluating the Benefits of a Low Cost Country Sourcing Strategy
Is low cost country sourcing still a viable alternative for
domestic companies that are looking to improve their bottom line? It
is imperative for companies to consider all of the financial and risk management
factors in determining the best source for new and existing parts and components.
Take the white paper (672KB)
Effective Application Outsourcing: The Importance of Provider / Client Relationships
Success with the outsourcing of information technology to key service providers
continues to elude some organizations. By examining commonalities found
through multiple successful outsourcing engagements, conclusions about the
definition of how the engagement is managed (governance) can be drawn and
applied to future engagements.
Take the white paper (295KB)
10 Things To Know About ITO: Determining if IT Operations Outsourcing is Right For You
This white paper offers 10 important things to know about IT operations
outsourcing to help you understand the relevance of ITO outsourcing,
determine if ITO outsourcing is right for your organization, evaluate outsourcing
partners, and be aware of important factors that influence the success or failure
of ITO outsourcing engagements.
Take the white paper (765KB)
ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.
Outsourcing Webinar: Getting Ahead and Staying Ahead
Join CIBER and The Black Book of Outsourcing authors, Doug Brown and Scott Wilson, as they discuss their research results from a study of more than 24,000 outsourcing buyers from around the globe.
10 Myths of Outsourcing
Join CIBER for a complimentary webinar where you will learn unbiased, tested best practices for your outsourcing objectives, as well as how to evaluate and select the right provider.
04 Mar 2010
CIBER, Inc. Files 2009 Form 10-K
Read the press release |
Take the PDF (25KB)
04 Mar 2010
CIBER Develops Air Pollution Data Collection System For Connecticut Department of Environmental Protection
Read the press release |
Take the PDF (25KB)
02 Mar 2010
CIBER to Present at The ROTH Capital Partners 22nd Annual Growth Stock Conference
Read the press release |
Take the PDF (25KB)
01 Mar 2010
CIBER Strategic Partnership with CNL Software Enhances CIBERSecure
Read the press release |
Take the PDF (25KB)
26 Feb 2010
CIBER Introduces Solution For Sophisticated Manufacturing Industry
Read the press release |
Take the PDF (25KB)
23 Feb 2010
CIBER Launches Flex: Subscription-Based Offer for SAP® Business All-In-One Solutions
Read the press release |
Take the PDF (25KB)
16 Feb 2010
CIBER Selected for Integrated Port Security Project at Georgia Port Authority
Read the press release |
Take the PDF (25KB)
04 Feb 2010
CIBER Wins Engineering and Integration Contract with Administrative Office of U.S. Courts
Read the press release
01 Feb 2010
CIBER Awarded GSA Financial And Business Services (FABS) Contract
Read the press release |
Take the PDF (25KB)
28 Jan 2010
CIBER Awarded Global SAP Implementation Contract with Navman Wireless
Read the press release |
Take the PDF (25KB)
26 Jan 2010
CIBER Schedules Fourth Quarter 2009 Earnings Release and Conference Call
Read the press release
25 Jan 2010
CIBER Wins $26 Million IT Services Contract
Read the press release |
Take the PDF (25KB)
- case studies
- client quotes
88th Regional Support Command (RSC)
CIBER Federal Outsourcing Selected by Army 88th Regional Support Command
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Highmark
Highmark Selects CIBER Outsourcing to Bring Claims Processing In-House
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Kansas City Board of Public Utilities
Kansas City Board of Public Utilities Selects CIBER as Outsourcing Partner
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Major Telecommunications Company
Major Telecommunications Company Outsources Commercial Billing Applications to CIBER
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Manufacturer of Imaging Products
Multi-Billion Dollar Manufacturer of Imaging Products Improves Mission Critical Functionality with CIBER Outsourcing
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Mercedes Benz
CIBER Provides Help Desk Support For 15,000 Mercedes Benz Employees
Take the PDF ( 45KB)
Mercedes-Benz Financial
CIBER Implements Enterprise Content Management System for Mercedes-Benz Financial/DaimlerChrysler Financial Services
Take the PDF ( 326KB)
Sanofi-Aventis
CIBER Provides Help Desk and Technology Solutions
Take the PDF ( 133KB)
Womack Army Medical Center (WAMC)
Womack Army Medical Center Turns to CIBER for IT Infrastructure Support
Take the PDF ( 357KB)
“CIBER has done an excellent job working with us on our Help Desk services. Overall, the process has been an easy one working with CIBER and we are very pleased with their performance. The Help Desk is the initial point of contact and acts as the central gateway for JFE’s users. CIBER’s Help Desk provides and delivers services year round, 24/7/365”
Steve McIntosh — Senior Vice President and Chief Information Officer, Jackson Family Enterprises
“The renewal and expansion of our relationship with CIBER provides us with a global cost-effective solution in a flexible partnership model. By driving continuous improvement together, we have seen cost savings and improved user support for our global operations.”
Ed Mitzel — SVP and Global CIO, Gate Gourmet
“CIBER delivers quality, cost-effective help desk services to Ameren. The partnership approach that CIBER and Ameren employ to day-to-day operations and longer-term planning issues is a key component of the success of the help desk. We look forward to our continuing relationship with CIBER. ”
Kelly Rhoades — IT Manager of Customer Service and Field Operations, Ameren
“The expansion of our efforts with CIBER is a logical progression of the long-term relationship between our companies. Leveraging CIBER’s attention to detail and understanding of our environment, we continue to improve customer service, deliver significant projects and strengthen our JSOX control environment.”
George Dramalis — Associate Vice President, Information Systems/CIO, Sharp Electronics Corporation
“We have worked with CIBER since October 2004, and have been very pleased with CIBER's partnership approach and strong delivery capabilities. CIBER provides reliable, efficient, cost-effective information technology services to NES. This allows us to focus on our core mission of providing reliable power to our customers, without worrying about internal IT issues.”
Vic Hatridge — Chief Information Officer, Nashville Electric Service
“CIBER support is imperative in keeping our team focused on our primary objective of organizing, training and preparing mission-capable U.S. Army Reserve units and individual soldiers for the command,” said Al Edwards, Chief Information Management Officer for the 63rd RRC. ”
Al Edwards — Chief Information Management Officer, U.S. Army’s 63rd Regional Support Command
For more information about our Data Center Operations services & solutions, please contact:
rcaputo@ciber.com
Robin Caputo
VP, Marketing
Data Center Operations
CIBER is a leader in data center operations and delivers secure, reliable business continuity, backup and retrieval, server hosting capabilities. Our global data centers operate 24 hours a day, seven days a week in “non-stop” mode. The CIBER data centers have been designed and outfitted to meet the most stringent requirements and pass rigorous SAS 70 Type II testing. Our extensive experience and site locations provide complete professional coverage across the entire range of off-site data center capabilities. These data center solutions will help you reduce risk, lower cost of ownership, streamline IT management, and minimize downtime throughout your organization CIBER is dedicated to the delivery of high quality sustainable services to our client base.
Network Operations Center
CIBER will monitor client networks from our global Network Operations Center (NOC) with our primary NOC facility located in Edison, NJ. CIBER’s NOC operations have been professionally designed to provide uninterrupted service to our customers. Strict guidelines have been taken to eliminate single points of failure in power, air conditioning, communications and systems. Fire-suppression, water detection, physical security and data security are state-of-the-art. CIBER employees staff the NOC around the clock, to support monitoring, management and escalation of events.
Service Levels
We offer various managed services based on industry standard SLAs. Customers can select one or more managed services or select to self manage their equipment and its operating environment.
Data Center Facility and Environment Managed Services – Provides the facilities and environmental conditions required for professionally housing and securing computer and network equipment. This service is always fully managed by CIBER.
Equipment Managed Services – Provides technical services to support repair and maintain your computer and network equipment.
Operating System Managed Services – Provides technical services to support update and maintain your computer operating systems and operating system utilities.
Data Base Managed Services – Provides technical services to support, update and maintain your data base file system and data base utilities.
Firewall Managed Services – Provides the technical environment and services to support, update and maintain your firewall. This includes all firewall hardware, software and firmware.
Internet Managed Services – Provides the technical environment and services to support, update and maintain connectivity to the Internet. Also provides for redundant connectivity utilizing multiple internet providers.
Backup Managed Services – Provides technical services and operational staff to support and maintain on-going backup procedures.
Scheduled Operational Services – Provides technical services and operational staff to support and maintain on going computer-scheduled jobs (predetermined procedures).




