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Application Outsourcing Assessment

CIBER Managed Services for SAP

Data Center Operations

Desk Side Support

Help Desk Services

Information Security Outsourcing

Infrastructure and IT Operations Outsourcing

JDA Merchandise Management System Support

Lawson Hosting

Networks, Systems & Applications Monitoring

Oracle Application Management

SAP Hosting

IT Operations for Higher Education

Outsourcing for Government Agencies

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End User Computing at a Glance (368KB)

IT Operations for Higher Education (340KB)

IT Outsourcing (207 KB)

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The Ongoing Debate
For many businesses the question is not whether to employ a distributed delivery strategy for IT services. The question is how to optimize the distributed delivery strategy to meet critical business objectives. Today, there are a myriad viable distributed delivery options.

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ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space discusses challenges based on recent yet-to-be published research on the mid-market space.

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12 Apr 2011
Independent Customer Satisfaction Survey Ranks CIBER Second Among Global IT Outsourcers
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21 Feb 2011
CIBER Promotes Business of Healthcare Organizations;
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client quotes

88th Regional Support Command (RSC)
CIBER Federal Outsourcing Selected by Army 88th Regional Support Command
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Highmark
Highmark Selects CIBER Outsourcing to Bring Claims Processing In-House
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“CIBER has done an excellent job working with us on our Help Desk services. Overall, the process has been an easy one working with CIBER and we are very pleased with their performance. The Help Desk is the initial point of contact and acts as the central gateway for JFE’s users. CIBER’s Help Desk provides and delivers services year round, 24/7/365”

Steve McIntosh — Senior Vice President and Chief Information Officer, Jackson Family Enterprises

Data Center Operations

CIBER is a leader in data center operations and delivers secure, reliable business continuity, backup and retrieval, server hosting capabilities. Our global data centers operate 24 hours a day, seven days a week in “non-stop” mode. The CIBER data centers have been designed and outfitted to meet the most stringent requirements and pass rigorous SAS 70 Type II testing. Our extensive experience and site locations provide complete professional coverage across the entire range of off-site data center capabilities. These data center solutions will help you reduce risk, lower cost of ownership, streamline IT management, and minimize downtime throughout your organization CIBER is dedicated to the delivery of high quality sustainable services to our client base.

Network Operations Center

CIBER will monitor client networks from our global Network Operations Center (NOC) with our primary NOC facility located in Edison, NJ. CIBER’s NOC operations have been professionally designed to provide uninterrupted service to our customers. Strict guidelines have been taken to eliminate single points of failure in power, air conditioning, communications and systems. Fire-suppression, water detection, physical security and data security are state-of-the-art. CIBER employees staff the NOC around the clock, to support monitoring, management and escalation of events.

Service Levels

We offer various managed services based on industry standard SLAs. Customers can select one or more managed services or select to self manage their equipment and its operating environment.

Data Center Facility and Environment Managed Services – Provides the facilities and environmental conditions required for professionally housing and securing computer and network equipment. This service is always fully managed by CIBER.

Equipment Managed Services – Provides technical services to support repair and maintain your computer and network equipment.

Operating System Managed Services – Provides technical services to support update and maintain your computer operating systems and operating system utilities.

Data Base Managed Services – Provides technical services to support, update and maintain your data base file system and data base utilities.

Firewall Managed Services – Provides the technical environment and services to support, update and maintain your firewall. This includes all firewall hardware, software and firmware.

Internet Managed Services – Provides the technical environment and services to support, update and maintain connectivity to the Internet. Also provides for redundant connectivity utilizing multiple internet providers.

Backup Managed Services – Provides technical services and operational staff to support and maintain on-going backup procedures.

Scheduled Operational Services – Provides technical services and operational staff to support and maintain on going computer-scheduled jobs (predetermined procedures).