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End User Computing at a Glance (368KB)

IT Operations for Higher Education (340KB)

IT Outsourcing at a Glance (380KB)

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The Ongoing Debate
For many businesses the question is not whether to employ a distributed delivery strategy for IT services. The question is how to optimize the distributed delivery strategy to meet critical business objectives. Today, there are a myriad viable distributed delivery options.

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ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.

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04 Mar 2010
CIBER, Inc. Files 2009 Form 10-K
Read the press release | Take the PDF (25KB)

04 Mar 2010
CIBER Develops Air Pollution Data Collection System For Connecticut Department of Environmental Protection
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88th Regional Support Command (RSC)
CIBER Federal Outsourcing Selected by Army 88th Regional Support Command
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Highmark
Highmark Selects CIBER Outsourcing to Bring Claims Processing In-House
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“CIBER has done an excellent job working with us on our Help Desk services. Overall, the process has been an easy one working with CIBER and we are very pleased with their performance. The Help Desk is the initial point of contact and acts as the central gateway for JFE’s users. CIBER’s Help Desk provides and delivers services year round, 24/7/365”

Steve McIntosh — Senior Vice President and Chief Information Officer, Jackson Family Enterprises

For more information about our Networks, Systems & Applications Monitoring services & solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

Networks, Systems & Applications Monitoring

Managing and monitoring IT infrastructure has never been more challenging – or more crucial. CIBER has your solution. Our fully-integrated, 24x7x365 services cover everything from basic monitoring to advanced root-cause analysis that identifies problems real-time – so we can solve them fast, increasing your organization’s productivity.

CIBER can monitor and manage all your networks, systems, applications… even storage and security. Whatever services you choose, you’ll leverage expertise developed over nearly twenty years of managing IT infrastructure. You’ll benefit from our support for ITIL, the world’s most complete, consistent, and coherent set of best practices for IT service management. Your resources will be managed from redundant network operations centers experienced in delivering enterprise-class managed services that will provide you the flexibility to tune your service reflecting your unique infrastructure and fast-changing business requirements.

We’ll help you maximize availability, support stringent SLAs, and reduce management costs. Best of all, we deliver these services at substantially lower cost than competitive solutions.

CA Unicenter services: basic monitoring to root cause. CIBER’s CA Unicenter services combine end-to-end IT service monitoring, automated problem identification, real-time end-user experience monitoring, and personalization – all through one easy interface. We accelerate problem resolution by combining SNMP monitoring with automated network/system root-cause correlation. Optional Enterprise Application Monitoring integrates the application layers, delivering a powerful end-to-end Quality of Experience (QoE) solution for any application or service.

Managed security services. CIBER delivers best-in-breed managed firewalls, VPNs, and intrusion detection/prevention services — and we can integrate them into a Custom Security Desk built around your needs. We can assist you in maximizing the value of your security investments at every stage, from planning to policies, implementation to auditing. We can even provide customized security desks that manage best-in-breed firewalls, VPNs, and Intrusion detection/Prevention services on your behalf.

Global 24x7 network/service monitoring and management. CIBER’s 24x7 managed services offer remarkable cost savings, while at the same time accelerating root cause identification and problem resolution. From security and storage to state-of-the-art CA Unicenter services, our managed services evolve with you… keeping you aligned with business goals without overextending your people or your capital. With these services, you can dramatically improve the performance, security, and value of any network, application, process, or user experience, anywhere.

Systems and Methodology

CIBER uses the global leader in Enterprise IT Management, CA Unicenter Network Management System and other tools to efficiently and effectively monitor and report on all of your networks. All network monitoring data gathering and SNMP queries will originate from a network management system (i.e., data collector), provided by CIBER and placed at your location as necessary. Data that is collected at the client site will be sent through a secure VPN or dedicated line (based on client’s requirements) to CIBER’s NOC for processing and alerting. This configuration will provide efficient and reliable monitoring of up/down status and high-fidelity performance data, undistorted by additional network hops and latency through the Internet.