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Application Outsourcing Assessment

CIBER Managed Services for Lawson

CIBER Managed Services for SAP

Data Center Operations

IT Operations for Higher Education

Outsourcing for Government Agencies

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End User Computing at a Glance (368KB)

IT Operations for Higher Education (340KB)

IT Outsourcing (207 KB)

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ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space discusses challenges based on recent yet-to-be published research on the mid-market space.

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12 Apr 2011
Independent Customer Satisfaction Survey Ranks CIBER Second Among Global IT Outsourcers
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21 Feb 2011
CIBER Promotes Business of Healthcare Organizations;
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client quotes

88th Regional Support Command (RSC)
CIBER Federal Outsourcing Selected by Army 88th Regional Support Command
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Highmark
Highmark Selects CIBER Outsourcing to Bring Claims Processing In-House
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“CIBER has done an excellent job working with us on our Help Desk services. Overall, the process has been an easy one working with CIBER and we are very pleased with their performance. The Help Desk is the initial point of contact and acts as the central gateway for JFE’s users. CIBER’s Help Desk provides and delivers services year round, 24/7/365”

Steve McIntosh — Senior Vice President and Chief Information Officer, Jackson Family Enterprises

CIBER Outsourcing and
Managed Services

Today’s savvy enterprises understand that IT outsourcing and IT managed services help them change the economics of their IT operating environments for both applications and infrastructure. Whether your business is grappling with the Total Cost of Ownership (TCO) of maintaining your application portfolio, or an impending capital outlay for an overdue infrastructure technology refresh, outsourcing to a service provider can help you deal with the significant challenges of managing and maintaining your complex IT environment. As many as 75% of enterprises choose to selectively outsource IT functions to service providers.

CIBER’s full range of outsourcing solutions help your business use managed services strategically – from determining the economic business case for outsourcing to delivery of SLA-based, day-to-day operational support.

Outsourcing can also provide your organization opportunities to gain access to best-in-class IT capabilities, find highly specialized support for custom operating environments, operate within pre-certified and compliant environments, and take advantage of latest operating models, such as cloud or “as-a-service” environments.

CIBER’s Outsourcing and Managed Services solutions include:

Application Management - a proven SLA based approach for providing support that can span from maintenance through full application lifecycle management of your applications that is focused on quality, efficiency, process maturity, accountability and results.

Services include:

Application Portfolio Assessment and Management
Legacy Application Lifecycle Management and Modernization
QA and Testing as a Service
End-User Support
Maintenance and Enhancement Ongoing Support

Infrastructure Management - Industrial grade, highly compliant, ITIL-based management of the full range of IT infrastructure in either virtualized, cloud, or dedicated, custom environments.

Services include:

Infrastructure Architecture and Design
Infrastructure Transformation
Remote Infrastructure Management services
Storage and Capacity Management
Backup and Recovery-as-a-Service
Disaster Recovery-as-a-Service
Security Operations and Administration
Email and Messaging services, including Conversion Management
Network Administration
Monitoring
IT Asset Management
Server Administration
Data Center Hosting and Operations – collocation, private dedicated, virtual private cloud, public cloud

Service Desk Solutions - Global help desk support for both IT and end user needs, incorporating technology call center best practices, multi-language agents, and follow the sun support, and trend analysis.

Services include:

End User Help Desk – Tier1, Tier 2 and Tier 3 support
IT to IT Help Desk
Field Dispatch Services

Why CIBER?

Single source for the entire solution life cycle – comprehensive set of solutions from enterprise architecture through application development and integration to application management and infrastructure services

Flexible engagement models - balances local accountability with global delivery based on our your specific business needs, risk profile, time- to-value, and total cost of ownership

Distributed delivery model with onsite, offsite, nearshore and offshore capabilities, with Global Solution Centers in India, Poland, the U.S. and other locations around the world

Experienced IT services provider backed by nearly four decades of delivery technology solutions to enterprises

Coverage for the entire technology domain – leading edge technologies as well as legacy technology expertise, capabilities and services at all layers of the IT stack

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For more detailed information, download the full version
(PDF, 207 KB)