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Application Development & Management (168KB)
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Optimizing the Value Chain: Collaborative Customer Knowledge in Global Insurance
Customer information, the foundation of customer relationship management (CRM), must be treated as a corporate asset that allows organizations to compete in a complex and rapidly evolving world.
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Lean Principles and IT Demand Management
IT spending level is typically based on historical or competitive benchmark
levels. Given the current global economic climate many IT organizations
face frozen budgets and cost-cutting efforts and this puts a squeeze
on many innovative initiatives in the backlog. The only way for folks to
get more done for less will be to plan and prioritize the IT portfolio
based on strategic fit, business value, risk, and complexity.
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JDA MMS: Maximizing ROI and Getting More from the Same
If you are a retailer using JDA MMS, you are likely to benefit
from some of the features discussed in this paper. You need
to work with a partner that can help identify critical functions
and make a feasibility study of implementing them end-toend.
This white paper will help realize that you can do lot
more with JDA MMS and explore unchartered possibilities
and revenue opportunities.
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Ensuring & Maintaining Data Quality: Data Quality for Data in Motion & Data at Rest
Businesses that apply mature Information Technology processes understand “Data Quality as
the foundation of Business Intelligence”, and therefore are aware of data quality problems. At
the same time, there is a common misconception that data quality is expensive and is not
required through early maturity stages. However, this has the opposite effect of accumulating
bad data in the operational data stores and data warehouses, which then requires a huge effort
to fix. This whitepaper, useful for data stewards, enterprise architects, project managers, and
IT executives, examines how the data quality problems arise even in the most controlled
environments and the measures to be taken to ensure and maintain data quality in operational
and data warehousing systems.
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Master Data Management: Managing Data as an Asset
With an increase in the pace of business, organizations have already built up Business
Intelligence systems to aid efficient decision-making. Globalization and mergers and acquisitions
have served as catalysts for organizations to realize the criticality of data and data integration.
With this background, many organizations have begun to treat data as one of their key assets.
This white paper explains how core business entities known as master data can be considered
organizational assets and how to manage these entities holistically.
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The What’s and How’s of ETL Architecture
This paper is basically a high level description of a highly technical subject -
Extract, Transform, Load (ETL) Architecture. It is written for IT management and professionals to address and explain an area which often has been overlooked.
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Agile Development Brings Benefits in Tough Financial Times
Agile software development has become a mainstream practice that
can reduce cost and accelerate revenue compared to traditional phased
development methods. When the economy is in turmoil and budgets
are shrinking, Agile can help an organization get more for every dollar of
development spending. Experienced Agile teams are more productive than
traditional development teams, resulting in more efficient use of people,
the most expensive element of software development. An Agile Enterprise
can gain significant competitive advantage by getting products to market
sooner. All of these advantages can be explained in terms of Agile principles
and practices. Experienced Agile Coaches can help ensure success when
implementing Agile.
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Practical Considerations for Evaluating the Benefits of a Low Cost Country Sourcing Strategy
Is low cost country sourcing still a viable alternative for
domestic companies that are looking to improve their bottom line? It
is imperative for companies to consider all of the financial and risk management
factors in determining the best source for new and existing parts and components.
Take the white paper (672KB)
Managing Third Party Risk
Some sources of risk that may not be top-of-mind include your service providers,
web hosting services, contractors, outsourcers, supply-chain nodes, consulting
services, and travel services—any number of outside entities having custody
of or access to your sensitive information. If your extended enterprise includes
these third parties, you need a way to manage this risk.
Take the white paper (4.5MB)
Effective Application Outsourcing: The Importance of Provider / Client Relationships
Success with the outsourcing of information technology to key service providers
continues to elude some organizations. By examining commonalities found
through multiple successful outsourcing engagements, conclusions about the
definition of how the engagement is managed (governance) can be drawn and
applied to future engagements.
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IT Asset Rationalization & Shared Services Management
Given the current global economic climate, companies are
trying to run off the extra fat from everywhere.
This includes IT budgets being squeezed and IT roles being switched to
keep-the-lights running roles (operations instead of innovation). In this kind
of ecosystem, it is no wonder that more and more IT initiatives are focused
on bottom-line, and less focused on innovative top-line growth.
Take the white paper (518KB)
Business Impact Analysis: Foundation For Operational Risk Management
This white paper explains the relationship of BIA to each of the elements of
operational risk management (ORM). It describes the components and process of BIA, and demonstrates how
BIA can be leveraged to drive ORM programs and expenditures. The intended
audience includes organizational senior managers, operational risk managers,
and functional managers.
Take the white paper (992KB)
Reducing the Excess: Using Vendor-Managed Inventory to Improve Productivity Without Sacrificing Customer Service
In this white paper, we discuss several aspects of vendor-managed inventory,
including the business drivers behind its increasing popularity, risks associated
with VMI, and implementation considerations. In addition, we provide a case
study of a VMI system recently implemented at a major auto parts distribution
company for use with its customers (auto dealers). After reading this white paper,
you will have a greater understanding of the “what,” “why,” and “how” behind
VMI, and will be able to determine if VMI is right for your organization.
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Actionable Data Governance: Talk is Cheap, But Can You Really Implement a Sustainable Data Governance Program?
There is so much written right now about data governance. Who needs data
governance? In truth, some organizations (usually very small) do not need a
robust data governance program. However, the rest of us do need to consider
things like who is using the data, where is the data being used, and the accuracy
of the data. Along with all those ‘data’ issues come business rules, data policies,
and usage guidelines. Not the easiest endeavor – data governance!
Take the white paper (512KB)
SAP Supply Chain Execution Solutions: IM, WM AND EWM - Which Solution is Right for You?
There are currently three options available for
the SAP user who wants to optimize warehouse processes, including inventory
management (IM), warehouse management (WM) and the latest development,
extended warehouse management (EWM). This white paper describes those three options to help you determine which
option best meets your organization needs.
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IT Security Operational Maturity: Why You Need More Than Personal Heroism and Silver Bullets
This white paper illustrates the many business drivers shaping IT security, emerging
risks, and the need to transform your security program into one that’s operationally
mature. After reading this white paper, you’ll understand how to direct investments in
your organization’s IT security program to achieve security results that are consistent,
reliable, effective, affordable, and auditable.
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Process Automation for the Procurement of Direct Materials
This paper will present an analysis of a plan-driven procurement process for direct
materials. This analysis includes not only the activities and steps in such a process,
but also the data sets associated with each activity. Automation of this process will be
explored to highlight where an organization can find process improvements that lead to
positive impact on the bottom line. Several recent studies are referenced to identify the
benefits companies have obtained by automating the plan-driven direct procurement
process. Purchasing executives can use this information to analyze their own direct
material procurement processes to determine what benefits might be obtained.
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10 Things To Know About ITO: Determining if IT Operations Outsourcing is Right For You
This white paper offers 10 important things to know about IT operations
outsourcing to help you understand the relevance of ITO outsourcing,
determine if ITO outsourcing is right for your organization, evaluate outsourcing
partners, and be aware of important factors that influence the success or failure
of ITO outsourcing engagements.
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Turning Brown into Green: Achieving Effective Business Process Improvement Using CIBER’s Brown Paper Methodology
Businesses do not launch software and business improvement projects
because they have nothing better to do. They undertake them with the
objective of creating incremental business value. The objective may be
increasing productivity, improving customer service, gaining competitive
advantage, reducing costs, or all of the above. Improve and align business
processes with the organization’s vision, goals, and objectives and the desired
results will follow.
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Business Intelligence Best Practices: Transforming Data into Information
The introduction of information technology systems decades ago helped organizations worldwide benefit from more efficient operations and greater productivity. Over the
years, companies have acquired volumes of data in these applications, but much of this data is trapped in multiple, disparate systems which cannot easily communicate. As a result, firms must expend considerable effort to tap into the full potential of these data assets to strategically maneuver the business in a rapidly changing and competitive marketplace. The latest evolution in IT is “business intelligence,” which promises to help businesses better tap into and leverage their data assets. But what, exactly, is BI? How can it help? How is it implemented? And what can it do for your company? Essentially a primer on BI, this paper describes BI, how it can help you, and best practices to consider when launching or refining a business intelligence initiative.
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Achieving Best Practice Performance In Automotive Parts Distribution
Globalization and structural issues have caused the automotive
market to become more competitive than ever,
with pressure to deliver increasing levels of service at
lower costs. The companies that establish themselves as
dominant players in this market will have a streamlined
supply chain that can deliver extraordinary customer
service levels. Additionally, the flexibility to handle a
variety of value added processes as easily as standard
processes will be a requirement for success.
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Voice Beyond Selection Extending the ROI Benefits of Voice Technology
This white paper explores the reach of voice
technology beyond its birthplace in selection
and into all areas of the warehouse. From
receiving to put-away, to replenishment and
line loading, voice technology can provide
the ability to streamline processes, improve operational performance, and rapidly deliver
the most compelling ROI.
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RFID: An Introduction and Analysis of Gen 2 and SAP Auto ID Infrastructure
Implementing RFID systems presents many challenges
and requires careful planning and understanding
of several different technologies. This white paper
introduces RFID systems, RFID components, and the
new EPC™ Class 1 Gen 2 specification, and discusses
advantages of Gen 2 over Gen 1 protocols. The final
part of the paper discusses implementing RFID using
SAP Auto ID Infrastructure (AII) and integrating RFID to
the SAP R/3 back end.
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The 7 Stages of Highly Effective Data Governance: Advanced Methodologies for Implementation
Data governance is gaining attention from companies involved in business
intelligence and service-oriented architecture projects. There are many different
levels of data governance maturity among firms, so this paper may be helpful for
companies who want to learn more about data governance, who want to assess
where they are in the data governance maturity model, and who want to identify
what they must do to attain the next level of maturity and realize data governance
benefits.
Take the white paper (385KB)
Warehouse Slotting Systems: Top 10 Most Frequently Asked Questions When Choosing a Slotting Package
As a supply chain systems integrator, CIBER is often asked about the benefits of
warehouse slotting and slotting packages available (both integrated and stand
alone) in the current marketplace. This white paper will address several of
the most common questions posed regarding Warehouse Management System
(WMS) slotting and slotting packages, and will provide answers based on CIBER’s
16+ years of implementing, integrating and supporting WMS and warehouse
slotting packages.
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Conquering the Challenge of Global SAP Implementations: SAP Rollout Strategies and Best Practices
Implementing SAP on a global scale presents many challenges and
issues that require careful planning and preparation. This whitepaper
provides strategies and best practices on how to proactively manage
challenges that arise for an international SAP project. It also evaluates
various approaches to template development plans and rollout
strategies. This whitepaper is a hands-on guide, based on real-life
lessons learned, that IT and business leaders can use to achieve
successful international SAP implementations.
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Using a Consultant in Warehouse Management Systems Software Selection: Prudent Choice or Waste of Money?
This white paper provides the business rationale for considering a
consultant to help you with your WMS software selection. It also provides practical
and tangible steps to develop a beneficial relationship with a consultant—from
building a framework of responsibilities, to defining your costs, timelines, and
deliverables to negotiating a contract and measuring results.
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Best-of-breed Warehouse Management Systems vs. ERP Applications: Is the Gap Narrowing?
This paper describes the strengths and weaknesses of best-of-breed and ERP
providers and potential future trends in the WMS space. This paper provides the
specific functionality, technology, and risk criteria you should consider to help you
select the best WMS solution for your organization.
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The Five Key Ways Transportation Management Systems Can Rapidly Reduce Costs by up to 30 Percent
Maintaining competitive advantage in today's demanding business environment requires continual process improvement
and cost reduction. Many companies focus on transportation in an effort to control supply chain costs and help ensure
timely shipments. Recently, however, effective transportation management has become more complex due to several
industry trends.
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Radio Frequency Identification (RFID) in Supply Chain: Roadmap for the Future
RFID technology is one of the hottest topics for retailers, manufacturers, and other industries where added visibility and control over items in the supply chain can provide competitive advantage. In our white paper, we introduce the concept, explain how it works, and offer some ideas for how to put it to work in your organization.
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Using Metadata and Taxonomies to Enable Enterprise Integration
To manage the risk inherent in enterprise integration efforts, the enterprise needs to be able to name and describe enterprise data. This requires a meta data strategy and approach. In determining the appropriate approach to managing structured and unstructured meta data, IT should look to successful approaches to integrating structured and unstructured data. The organization should consider a Meta Data Tool Kit that includes a collection of taxonomies – the classification schemes used for concepts and objects and the terms employed in those schemes. These taxonomies help knowledge workers from different functional groups, with different backgrounds and skills, to work from a single source of the truth.
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A Taxonomy Framework
Taxonomies are classification schemes for things: concepts, objects, actions, and events. They are built using controlled language sets. The result is a single source of the truth and an unambiguous starting point for communications between groups or individuals who typically use different terms to describe the same or similar things. Most business architectures require multiple taxonomies. Initial iterations should start small, leverage existing efforts, and be built manually. Once they become large enough, taxonomies benefit from specialized tools to mine documents for taxonomy terms and to classify documents according to their content.
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Best Practices for Assembling Integrated Taxonomies
What do you do if one group in your enterprise calls an apple an apple, another calls it fruit, and a third refers to it as produce? You need to create a collection of their specialized taxonomies -- their vocabulary sets and classification schemes. The price of failure can be great, since bad integration of data can be worse than no integration. Companies attempting enterprise integration should provide their knowledge workers with an Enterprise Meta Data Toolkit. Assembling this toolkit involves acquiring universal taxonomies if applicable, and collecting others from functional groups across the organization.
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Selecting a Warehouse Management System: Strategies and Tactics
Learn how to leverage supply chain software to reduce costs, improve profitability and drive bottom-line results across your supply chain processes.
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PeopleSoft Enterprise Portal
This white paper is designed to provide an overall informational perspective of the implementation of PeopleSoft’s Enterprise Portal into an organization.
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How a Managed Services Provider Can Help You Leverage Technology to Compete More Effectively
Minimizing downtime while containing technology costs are ever more important in today’s global, web-enabled economy. Demands for around the clock service, rapid changes in technology and the difficulty of recruiting and retaining staff with the right skills and qualifications can be frustrating obstacles with negative cost implications. A Managed Services Provider, or MSP, can help mitigate these risks.
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A Best Practices Assessment
The Best Practices Assessment ensures that people know what management think is right, and they have a series of recommendations for improving their business processes to achieve what is right. This implies that once the Best Practices Assessment is complete that the Best Practices are made known to all involved persons. A Best Practices Knowledge portal on the company Intranet, along with training how to use it effectively, is in itself a Best Practice.
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24 Jun 2009
CIBER Announces Contract Renewal and Expansion With Gate Gourmet
Read the press release |
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03 Jan 2008
CIBER Selected as E-Commerce Vendor by Elite Island Resorts
Read the press release |
Take the PDF (25KB)
05 Sep 2006
CIBER Wins Three-Year IT Contract with Gate Gourmet
Read the press release |
Take the PDF (25KB)
23 Jan 2006
CIBER Wins Seat at In-Flight Table with Gate Gourmet
Read the press release |
Take the PDF (25KB)
- client spotlight
- case studies
- client quote
CIBER has been selected to develop four property-direct e-commerce web sites and two e-commerce web portals for Elite Island Resorts.
Read the press release |
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An International Cruise Line
CIBER Collaboration Helps Cruise Line with Warehouse Management System Implementation
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International Theme Park
CIBER Engaged by International Theme Park to Create Robust, One-Stop Website
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International Theme Park
CIBER Helps Architect State-of-the-Art CRM Infrastructure for an International Theme Park
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Sight & Sound Theatres
CIBER Builds Scalable Reservation System for Sight & Sound Theatres
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Sports Association
CIBER’s Network & Internet Services Boost National Sports Association’s Performance
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“CIBER's high-quality design capabilities, disciplined delivery methodologies and in-depth hospitality e-commerce experience really impressed us. CIBER demonstrated the highest levels of expertise with hospitality search engine marketing and the newest technologies available, including 3G, or the third generation of search marketing. Their search engine marketing program will help us lower acquisition costs and create more customized vacation experiences for our guests. This is a critical initiative for our resort portfolio and we eagerly anticipate the results the new sites and advanced search engine marketing services will generate.”
Mark Klayman — Vice President for E-Commerce, Elite Island Resorts
For more information about our Travel, Sport & Leisure services & solutions, please contact:
rcaputo@ciber.com
Robin Caputo
VP, Marketing
The last decade has brought tremendous changes in how travel and hospitality companies conduct business. The Internet, wireless technology, experiential marketing and other advances have shifted power into the hands of consumers and have leveled the playing field for businesses of all sizes.
Guests of hotel chains, airlines, cruise lines, amusement parks, vacation resorts, car rental agencies and others in the travel, sport and leisure industry can now use technology to explore options, comparison shop, negotiate prices, and make reservations. They have never been more demanding nor more savvy about using technology to create a personal travel experience.
CIBER’s solutions for the Travel, Sport & Leisure industry are an effective way to ensure that your company is leveraging technology most effectively with innovative IT solutions.
CIBER: Comprehensive Industry Expertise & Technological Innovation
For over 30 years, CIBER has been designing, developing, integrating, and maintaining business applications that make our clients even more successful. CIBER blends the talent and resources of a $1 billion global IT consultancy with the industry acumen and experience of former property and corporate level hospitality and travel professionals.
Our memberships in industry organizations—including Hospitality, Sales, and Marketing Association International (HSMAI), American Hotel and Lodging Association (AH & LA), Travel Industry Association (TIA), and American Public Transportation Association (APTA)—ensure that we thoroughly understand the sales, marketing, operational, and human resources challenges you face.
Our vendor-agnostic, best practices-based approach means we partner with you to understand your specific needs, and evaluate and recommend options to help you achieve your goals. We can help improve your online marketing and sales results, while streamlining back office operations. We can build custom applications and Web portals, integrate search engine optimization (SEO) / G3 tools, implement enterprise resource planning (ERP) solutions, lead security and business intelligence initiatives, and manage infrastructure operations.
CIBER is different from other vendors—we seek to understand the larger context, so our solution works with your critical applications (e.g., property management or scheduling system) to ensure the consistency and productivity of your IT investment.
Whatever the challenge, CIBER’s flexible and responsive methodology helps us deliver high-quality scalable solutions and impressive results on time and on budget.
Results-Oriented Solutions Create Competitive Advantage
CIBER understands the highly competitive nature of the travel, sport and leisure industry, and that it all boils down to one thing: RESULTS. Our results-oriented solutions will help you:
- Increase revenues and decrease acquisition costs
- Enhance online visibility for greater e-commerce performance
- Produce incremental revenues from all operational areas
- Enhance guest relations marketing through experiential processes
- Create richer guest experiences and heightened customer loyalty
- Improve operational process flows for greater profitability
CIBER offers the breadth of technical expertise with the depth of industry knowledge to build solutions that deliver the results you need:
- Custom Application Development — The latest technology and best practices methodology to build custom, scalable applications that provide enduring value: property management systems (PMS), point-of-sale systems (POS), call center applications, ticketing applications, Internet booking engines (IBE) with dynamic packaging, interactive mapping with kiosk delivery, and custom reporting solutions.
- Web Site Design and Development — Using the latest Web design and development tools with best-of-breed supporting applications, CIBER offers content management, language translation, and electronic commerce services, while building IT security and regulatory compliance into the design.
- Advanced Search Engine Marketing — According to a 2006 study by analyst firm Forrester, 85% of your customers and guests use Google, Yahoo!, and other search engines to explore travel and leisure options. CIBER employs advanced search engine optimization (SEO) methodologies to increase your site’s visibility within the search engines.
- Advanced E-Commerce Analytics — Leveraging WebTrends 8.1 and our own proprietary reporting platform, we can provide the most robust e-commerce analytics available in the industry. We can track all visits to your web site, from browsing to booking or buying. We analyze the data and make tactical adjustments to increase capture and conversion rates and continually grow your site traffic and revenue production. By understanding your guest’s online behavior more fully, you can dynamically manage your electronic commerce vehicles for optimal performance and results.
- Enterprise Integration — Our robust enterprise integration services include data warehouses, data governance, business intelligence, and enterprise application integration efforts so you can get the right data to the right people at the right time. CIBER partners with leading enterprise solution providers such as SAP, Oracle, Microsoft and Lawson for your back office operations.
- Outsourcing and Optimized Delivery — Our IT Outsourcing (ITO) services enable you to turn over routine IT maintenance, support, hosting, and upgrade activities to us, so your resources can focus on business strategy, not the minutiae of IT.
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