Travel, Sport & Leisure IT Solutions Expertise
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Optimizing the Value Chain: Collaborative Customer Knowledge in Global Insurance
Customer information, the foundation of customer relationship management (CRM), must be treated as a corporate asset that allows organizations to compete in a complex and rapidly evolving world.

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24 Jun 2009
CIBER Announces Contract Renewal and Expansion With Gate Gourmet
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03 Jan 2008
CIBER Selected as E-Commerce Vendor by Elite Island Resorts
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Elite Island ResortsCIBER has been selected to develop four property-direct e-commerce web sites and two e-commerce web portals for Elite Island Resorts.

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An International Cruise Line
CIBER Collaboration Helps Cruise Line with Warehouse Management System Implementation
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International Theme Park
CIBER Engaged by International Theme Park to Create Robust, One-Stop Website
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“CIBER's high-quality design capabilities, disciplined delivery methodologies and in-depth hospitality e-commerce experience really impressed us. CIBER demonstrated the highest levels of expertise with hospitality search engine marketing and the newest technologies available, including 3G, or the third generation of search marketing. Their search engine marketing program will help us lower acquisition costs and create more customized vacation experiences for our guests. This is a critical initiative for our resort portfolio and we eagerly anticipate the results the new sites and advanced search engine marketing services will generate.”

Mark Klayman — Vice President for E-Commerce, Elite Island Resorts

For more information about our Travel, Sport & Leisure services & solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

 

The last decade has brought tremendous changes in how travel and hospitality companies conduct business. The Internet, wireless technology, experiential marketing and other advances have shifted power into the hands of consumers and have leveled the playing field for businesses of all sizes.

Guests of hotel chains, airlines, cruise lines, amusement parks, vacation resorts, car rental agencies and others in the travel, sport and leisure industry can now use technology to explore options, comparison shop, negotiate prices, and make reservations. They have never been more demanding nor more savvy about using technology to create a personal travel experience.

CIBER’s solutions for the Travel, Sport & Leisure industry are an effective way to ensure that your company is leveraging technology most effectively with innovative IT solutions.

CIBER: Comprehensive Industry Expertise & Technological Innovation

For over 30 years, CIBER has been designing, developing, integrating, and maintaining business applications that make our clients even more successful. CIBER blends the talent and resources of a $1 billion global IT consultancy with the industry acumen and experience of former property and corporate level hospitality and travel professionals.

Our memberships in industry organizations—including Hospitality, Sales, and Marketing Association International (HSMAI), American Hotel and Lodging Association (AH & LA), Travel Industry Association (TIA), and American Public Transportation Association (APTA)—ensure that we thoroughly understand the sales, marketing, operational, and human resources challenges you face.

Our vendor-agnostic, best practices-based approach means we partner with you to understand your specific needs, and evaluate and recommend options to help you achieve your goals. We can help improve your online marketing and sales results, while streamlining back office operations. We can build custom applications and Web portals, integrate search engine optimization (SEO) / G3 tools, implement enterprise resource planning (ERP) solutions, lead security and business intelligence initiatives, and manage infrastructure operations.

CIBER is different from other vendors—we seek to understand the larger context, so our solution works with your critical applications (e.g., property management or scheduling system) to ensure the consistency and productivity of your IT investment.

Whatever the challenge, CIBER’s flexible and responsive methodology helps us deliver high-quality scalable solutions and impressive results on time and on budget.

Results-Oriented Solutions Create Competitive Advantage

CIBER understands the highly competitive nature of the travel, sport and leisure industry, and that it all boils down to one thing: RESULTS. Our results-oriented solutions will help you:

  • Increase revenues and decrease acquisition costs
  • Enhance online visibility for greater e-commerce performance
  • Produce incremental revenues from all operational areas
  • Enhance guest relations marketing through experiential processes
  • Create richer guest experiences and heightened customer loyalty
  • Improve operational process flows for greater profitability

CIBER offers the breadth of technical expertise with the depth of industry knowledge to build solutions that deliver the results you need:

  • Custom Application Development — The latest technology and best practices methodology to build custom, scalable applications that provide enduring value: property management systems (PMS), point-of-sale systems (POS), call center applications, ticketing applications, Internet booking engines (IBE) with dynamic packaging, interactive mapping with kiosk delivery, and custom reporting solutions.
     
  • Web Site Design and Development — Using the latest Web design and development tools with best-of-breed supporting applications, CIBER offers content management, language translation, and electronic commerce services, while building IT security and regulatory compliance into the design.
     
  • Advanced Search Engine Marketing — According to a 2006 study by analyst firm Forrester, 85% of your customers and guests use Google, Yahoo!, and other search engines to explore travel and leisure options. CIBER employs advanced search engine optimization (SEO) methodologies to increase your site’s visibility within the search engines.
     
  • Advanced E-Commerce Analytics — Leveraging WebTrends 8.1 and our own proprietary reporting platform, we can provide the most robust e-commerce analytics available in the industry. We can track all visits to your web site, from browsing to booking or buying. We analyze the data and make tactical adjustments to increase capture and conversion rates and continually grow your site traffic and revenue production. By understanding your guest’s online behavior more fully, you can dynamically manage your electronic commerce vehicles for optimal performance and results.
     
  • Enterprise Integration — Our robust enterprise integration services include data warehouses, data governance, business intelligence, and enterprise application integration efforts so you can get the right data to the right people at the right time. CIBER partners with leading enterprise solution providers such as SAP, Oracle, Microsoft and Lawson for your back office operations.
     
  • Outsourcing and Optimized Delivery — Our IT Outsourcing (ITO) services enable you to turn over routine IT maintenance, support, hosting, and upgrade activities to us, so your resources can focus on business strategy, not the minutiae of IT.



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