Enterprise Resource Planning

ERP/Package Solutions

Help Desk Services

Information Security Services

IT Outsourcing

IT Security

Lawson Solutions

Microsoft Office SharePoint Server Solutions

Networks, Systems & Applications Monitoring

SAP ERP Solution Overview

Service-Oriented Architecture

Technology Solutions

Third Party Risk Management Services

Unisys Services & Solutions

IT Security (PDF, 207KB)

Lawson Solutions (PDF, 320KB)

Microsoft Office SharePoint Server Solution... (PDF, 337KB)

SAP ERP Solution Overview (PDF, 455KB)

Service-Oriented Architecture (PDF, 698KB)

Technology Solutions (PDF, 364KB)

Third Party Risk Management Services (PDF, 318KB)

Lean Principles and IT Demand Management
IT spending level is typically based on historical or competitive benchmark levels. Given the current global economic climate many IT organizations face frozen budgets and cost-cutting efforts and this puts a squeeze on many innovative initiatives in the backlog. The only way for folks to get more done for less will be to plan and prioritize the IT portfolio based on strategic fit, business value, risk, and complexity.

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JDA MMS: Maximizing ROI and Getting More from the Same
If you are a retailer using JDA MMS, you are likely to benefit from some of the features discussed in this paper. You need to work with a partner that can help identify critical functions and make a feasibility study of implementing them end-toend. This white paper will help realize that you can do lot more with JDA MMS and explore unchartered possibilities and revenue opportunities.

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Ensuring & Maintaining Data Quality: Data Quality for Data in Motion & Data at Rest
Businesses that apply mature Information Technology processes understand “Data Quality as the foundation of Business Intelligence”, and therefore are aware of data quality problems. At the same time, there is a common misconception that data quality is expensive and is not required through early maturity stages. However, this has the opposite effect of accumulating bad data in the operational data stores and data warehouses, which then requires a huge effort to fix. This whitepaper, useful for data stewards, enterprise architects, project managers, and IT executives, examines how the data quality problems arise even in the most controlled environments and the measures to be taken to ensure and maintain data quality in operational and data warehousing systems.

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Master Data Management: Managing Data as an Asset
With an increase in the pace of business, organizations have already built up Business Intelligence systems to aid efficient decision-making. Globalization and mergers and acquisitions have served as catalysts for organizations to realize the criticality of data and data integration. With this background, many organizations have begun to treat data as one of their key assets. This white paper explains how core business entities known as master data can be considered organizational assets and how to manage these entities holistically.

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The What’s and How’s of ETL Architecture
This paper is basically a high level description of a highly technical subject - Extract, Transform, Load (ETL) Architecture. It is written for IT management and professionals to address and explain an area which often has been overlooked.

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Agile Development Brings Benefits in Tough Financial Times
Agile software development has become a mainstream practice that can reduce cost and accelerate revenue compared to traditional phased development methods. When the economy is in turmoil and budgets are shrinking, Agile can help an organization get more for every dollar of development spending. Experienced Agile teams are more productive than traditional development teams, resulting in more efficient use of people, the most expensive element of software development. An Agile Enterprise can gain significant competitive advantage by getting products to market sooner. All of these advantages can be explained in terms of Agile principles and practices. Experienced Agile Coaches can help ensure success when implementing Agile.

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Practical Considerations for Evaluating the Benefits of a Low Cost Country Sourcing Strategy
Is low cost country sourcing still a viable alternative for domestic companies that are looking to improve their bottom line? It is imperative for companies to consider all of the financial and risk management factors in determining the best source for new and existing parts and components.

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Effective Application Outsourcing: The Importance of Provider / Client Relationships
Success with the outsourcing of information technology to key service providers continues to elude some organizations. By examining commonalities found through multiple successful outsourcing engagements, conclusions about the definition of how the engagement is managed (governance) can be drawn and applied to future engagements.

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IT Asset Rationalization & Shared Services Management
Given the current global economic climate, companies are trying to run off the extra fat from everywhere. This includes IT budgets being squeezed and IT roles being switched to keep-the-lights running roles (operations instead of innovation). In this kind of ecosystem, it is no wonder that more and more IT initiatives are focused on bottom-line, and less focused on innovative top-line growth.

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Higher Education Disaster Readiness: Customizing Effective, Affordable Solutions
The increasing range and impact of threats to school systems today are driving the requirement for higher education institutions to provide more comprehensive and robust emergency readiness and response than has been expected of them in the past. There is much to be done to create emergency management programs that are effective.

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Organizational Alignment: Empowering The Business
The term Organizational Alignment brings to mind many different interpretations when spoken of in the context of an Information Technology (IT) organization. When applied to an organization as a whole, it addresses consistency of purpose and activity throughout the organization as a means to achieve organizational objectives. A similar context is true with respect to an IT organization except that an IT organization typically supports multiple parts of the organization, each of which each have their own strategies woven into a cohesive organizational strategy. When Organizational Alignment principles are applied within IT disciplines, resources create and deliver sustainable business value enabling business units to achieve their objectives.

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Business Impact Analysis: Foundation For Operational Risk Management
This white paper explains the relationship of BIA to each of the elements of operational risk management (ORM). It describes the components and process of BIA, and demonstrates how BIA can be leveraged to drive ORM programs and expenditures. The intended audience includes organizational senior managers, operational risk managers, and functional managers.

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Reducing the Excess: Using Vendor-Managed Inventory to Improve Productivity Without Sacrificing Customer Service
In this white paper, we discuss several aspects of vendor-managed inventory, including the business drivers behind its increasing popularity, risks associated with VMI, and implementation considerations. In addition, we provide a case study of a VMI system recently implemented at a major auto parts distribution company for use with its customers (auto dealers). After reading this white paper, you will have a greater understanding of the “what,” “why,” and “how” behind VMI, and will be able to determine if VMI is right for your organization.

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Actionable Data Governance: Talk is Cheap, But Can You Really Implement a Sustainable Data Governance Program?
There is so much written right now about data governance. Who needs data governance? In truth, some organizations (usually very small) do not need a robust data governance program. However, the rest of us do need to consider things like who is using the data, where is the data being used, and the accuracy of the data. Along with all those ‘data’ issues come business rules, data policies, and usage guidelines. Not the easiest endeavor – data governance!

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SAP Supply Chain Execution Solutions: IM, WM AND EWM - Which Solution is Right for You?
There are currently three options available for the SAP user who wants to optimize warehouse processes, including inventory management (IM), warehouse management (WM) and the latest development, extended warehouse management (EWM). This white paper describes those three options to help you determine which option best meets your organization needs.

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IT Security Operational Maturity: Why You Need More Than Personal Heroism and Silver Bullets
This white paper illustrates the many business drivers shaping IT security, emerging risks, and the need to transform your security program into one that’s operationally mature. After reading this white paper, you’ll understand how to direct investments in your organization’s IT security program to achieve security results that are consistent, reliable, effective, affordable, and auditable.

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Process Automation for the Procurement of Direct Materials
This paper will present an analysis of a plan-driven procurement process for direct materials. This analysis includes not only the activities and steps in such a process, but also the data sets associated with each activity. Automation of this process will be explored to highlight where an organization can find process improvements that lead to positive impact on the bottom line. Several recent studies are referenced to identify the benefits companies have obtained by automating the plan-driven direct procurement process. Purchasing executives can use this information to analyze their own direct material procurement processes to determine what benefits might be obtained.

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Are You Ready? An Emergency Management Perspective for Governmental CIOs
Governmental CIOs often think of emergency readiness in terms of business continuity and disaster recovery for daily governmental processes. For IT departments at the state and municipal levels, however, disaster readiness requires much more than BC and DR. IT support during a disaster is a critical component of response and recovery operations and can easily make the difference between success and failure, as Hurricane Katrina so clearly demonstrated. The full range of IT roles in emergencies must be understood, supported and exercised.

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10 Things To Know About ITO: Determining if IT Operations Outsourcing is Right For You
This white paper offers 10 important things to know about IT operations outsourcing to help you understand the relevance of ITO outsourcing, determine if ITO outsourcing is right for your organization, evaluate outsourcing partners, and be aware of important factors that influence the success or failure of ITO outsourcing engagements.

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Turning Brown into Green: Achieving Effective Business Process Improvement Using CIBER’s Brown Paper Methodology
Businesses do not launch software and business improvement projects because they have nothing better to do. They undertake them with the objective of creating incremental business value. The objective may be increasing productivity, improving customer service, gaining competitive advantage, reducing costs, or all of the above. Improve and align business processes with the organization’s vision, goals, and objectives and the desired results will follow.

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Business Intelligence Best Practices: Transforming Data into Information
The introduction of information technology systems decades ago helped organizations worldwide benefit from more efficient operations and greater productivity. Over the years, companies have acquired volumes of data in these applications, but much of this data is trapped in multiple, disparate systems which cannot easily communicate. As a result, firms must expend considerable effort to tap into the full potential of these data assets to strategically maneuver the business in a rapidly changing and competitive marketplace. The latest evolution in IT is “business intelligence,” which promises to help businesses better tap into and leverage their data assets. But what, exactly, is BI? How can it help? How is it implemented? And what can it do for your company? Essentially a primer on BI, this paper describes BI, how it can help you, and best practices to consider when launching or refining a business intelligence initiative.

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Achieving Best Practice Performance In Automotive Parts Distribution
Globalization and structural issues have caused the automotive market to become more competitive than ever, with pressure to deliver increasing levels of service at lower costs. The companies that establish themselves as dominant players in this market will have a streamlined supply chain that can deliver extraordinary customer service levels. Additionally, the flexibility to handle a variety of value added processes as easily as standard processes will be a requirement for success.

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Voice Beyond Selection Extending the ROI Benefits of Voice Technology
This white paper explores the reach of voice technology beyond its birthplace in selection and into all areas of the warehouse. From receiving to put-away, to replenishment and line loading, voice technology can provide the ability to streamline processes, improve operational performance, and rapidly deliver the most compelling ROI.

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RFID: An Introduction and Analysis of Gen 2 and SAP Auto ID Infrastructure
Implementing RFID systems presents many challenges and requires careful planning and understanding of several different technologies. This white paper introduces RFID systems, RFID components, and the new EPC™ Class 1 Gen 2 specification, and discusses advantages of Gen 2 over Gen 1 protocols. The final part of the paper discusses implementing RFID using SAP Auto ID Infrastructure (AII) and integrating RFID to the SAP R/3 back end.

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The 7 Stages of Highly Effective Data Governance: Advanced Methodologies for Implementation
Data governance is gaining attention from companies involved in business intelligence and service-oriented architecture projects. There are many different levels of data governance maturity among firms, so this paper may be helpful for companies who want to learn more about data governance, who want to assess where they are in the data governance maturity model, and who want to identify what they must do to attain the next level of maturity and realize data governance benefits.

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Success Starts with The Vision
The companies with 20/20 vision at the start of the change journey are those that will travel well and arrive at the destination of successful, profitable benefit from the change. Addressing the “What, Why, When and Who” in strategic visioning, at the start of any organizational change initiative, is the required first step to acquire clear vision before the change journey. Well-executed strategic visioning mitigates the risks of initiating changes that sacrifice past experience, significant sunk costs, employee morale, and the company’s internal sense of identity.

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Warehouse Slotting Systems: Top 10 Most Frequently Asked Questions When Choosing a Slotting Package
As a supply chain systems integrator, CIBER is often asked about the benefits of warehouse slotting and slotting packages available (both integrated and stand alone) in the current marketplace. This white paper will address several of the most common questions posed regarding Warehouse Management System (WMS) slotting and slotting packages, and will provide answers based on CIBER’s 16+ years of implementing, integrating and supporting WMS and warehouse slotting packages.

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Conquering the Challenge of Global SAP Implementations: SAP Rollout Strategies and Best Practices
Implementing SAP on a global scale presents many challenges and issues that require careful planning and preparation. This whitepaper provides strategies and best practices on how to proactively manage challenges that arise for an international SAP project. It also evaluates various approaches to template development plans and rollout strategies. This whitepaper is a hands-on guide, based on real-life lessons learned, that IT and business leaders can use to achieve successful international SAP implementations.

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Using a Consultant in Warehouse Management Systems Software Selection: Prudent Choice or Waste of Money?
This white paper provides the business rationale for considering a consultant to help you with your WMS software selection. It also provides practical and tangible steps to develop a beneficial relationship with a consultant—from building a framework of responsibilities, to defining your costs, timelines, and deliverables to negotiating a contract and measuring results.

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Best-of-breed Warehouse Management Systems vs. ERP Applications: Is the Gap Narrowing?
This paper describes the strengths and weaknesses of best-of-breed and ERP providers and potential future trends in the WMS space. This paper provides the specific functionality, technology, and risk criteria you should consider to help you select the best WMS solution for your organization.

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Realizing the Promise of Information Technology: Realigning IT With the Business
This white paper examines the complicated relationship between business and IT. It identifies specific methods executives can employ to align IT’s abilities with business goals to create greater competitive advantage at a lower cost.

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The Five Key Ways Transportation Management Systems Can Rapidly Reduce Costs by up to 30 Percent
Maintaining competitive advantage in today's demanding business environment requires continual process improvement and cost reduction. Many companies focus on transportation in an effort to control supply chain costs and help ensure timely shipments. Recently, however, effective transportation management has become more complex due to several industry trends.

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A Component-based Knowledge Management System
This white paper will define knowledge as ideas, information and the relationships between various ideas and information.

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Quantifying the Benefits of the Missouri Project Oversight Program
In June 2001, the State of Missouri, pursuant to the State’s project management strategic initiative, hired CIBER, Inc. to develop a project management oversight approach that would provide an efficient (low cost) and effective (proactive, collaborative, federated) means to oversee the State’s many important Information Technology projects. After several years of implementation of the methodology as developed in the Missouri Project Oversight Program on more than 11 different projects (seven Missouri, two Colorado and two CIBER internal projects), there have been numerous successes and valuable results attributed to the impact of CIBER’s oversight activities.

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Radio Frequency Identification (RFID) in Supply Chain: Roadmap for the Future
RFID technology is one of the hottest topics for retailers, manufacturers, and other industries where added visibility and control over items in the supply chain can provide competitive advantage. In our white paper, we introduce the concept, explain how it works, and offer some ideas for how to put it to work in your organization.

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A Taxonomy Framework
Taxonomies are classification schemes for things: concepts, objects, actions, and events. They are built using controlled language sets. The result is a single source of the truth and an unambiguous starting point for communications between groups or individuals who typically use different terms to describe the same or similar things. Most business architectures require multiple taxonomies. Initial iterations should start small, leverage existing efforts, and be built manually. Once they become large enough, taxonomies benefit from specialized tools to mine documents for taxonomy terms and to classify documents according to their content.

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Selecting a Warehouse Management System: Strategies and Tactics
Learn how to leverage supply chain software to reduce costs, improve profitability and drive bottom-line results across your supply chain processes.

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PeopleSoft Enterprise Portal
This white paper is designed to provide an overall informational perspective of the implementation of PeopleSoft’s Enterprise Portal into an organization.

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How a Managed Services Provider Can Help You Leverage Technology to Compete More Effectively
Minimizing downtime while containing technology costs are ever more important in today’s global, web-enabled economy. Demands for around the clock service, rapid changes in technology and the difficulty of recruiting and retaining staff with the right skills and qualifications can be frustrating obstacles with negative cost implications. A Managed Services Provider, or MSP, can help mitigate these risks.

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A Best Practices Assessment
The Best Practices Assessment ensures that people know what management think is right, and they have a series of recommendations for improving their business processes to achieve what is right. This implies that once the Best Practices Assessment is complete that the Best Practices are made known to all involved persons. A Best Practices Knowledge portal on the company Intranet, along with training how to use it effectively, is in itself a Best Practice.

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The Top 5 Things you MUST know when acquiring or implementing a BI Solution
Discover what BI includes and how it can help your organization in this webinar.

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Maximizing ROI and Getting More from Your JDA MMS
Join CIBER and our client (a major retailer), for our 60-minute webinar focusing on specific merchandise management challenges and best practices for meeting those challenges in order to achieve the greatest return from your investment in MMS.

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ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.

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Making the Most of Your Lawson System
Learn the importance of Performance Testing and how a correctly executed Performance Test will help improve your business.

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Where Should You Be With Your JDE?
With today’s aggressive business environment, now is the time to upgrade your JD Edwards EnterpriseOne and gain a competitive advantage!

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Storage Solutions for Managing Information Growth
Learn how you can leverage affordable storage technology from IBM and CIBER while maintaining cost controls.

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Building Strategic Business Value Through Application Portfolio Management (APM)
CIBER’s 60-minute Webinar will focus on how your PMO can add value through Application Portfolio Management (APM) – a practice that uses the same process used in Project Portfolio Management (PPM) to justify and measure the financial benefits of each application in comparison to the costs of the application's maintenance and operations.

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Unlock Your Legacy Assets Through Modernization
The decisions you make today couldn’t be more crucial. Not only are you challenged to cut costs and operate efficiently, you have to be equipped to get enhancements to market quickly.

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Self Service in the Healthcare Environment – Realizing Value and Savings with Self Service Applications
CIBER and Netkey introduce HR Self Service for the HealthCare Industry, featuring IBM’s AnyPlace Kiosk™ family of products.

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SAP Fast-Start: Opportunities in Technology During a Slow Economy
Hear how to drive technology investments with value propositions, and how to jump start your business transformation with best practices available in SAP’s Business All-in-One Fast Start program.

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Lawson 9 Security: Maximizing your Investment
Learn from the Lawson Security experts at CIBER about prebuilt tools and matrices, security administration process analysis and definition, and segregation of duties.

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Outsourcing Webinar: Getting Ahead and Staying Ahead
Join CIBER and The Black Book of Outsourcing authors, Doug Brown and Scott Wilson, as they discuss their research results from a study of more than 24,000 outsourcing buyers from around the globe.

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Mobile Supply Chain Management – Unplugged!
Find out how to leverage your ERP software to help your healthcare enterprise improve your business processes.

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Third Party Risk Management: Do your vendors protect your sensitive data as you would?
Join CIBER for a complimentary webinar that will illustrate ways in which your organization can identify and mitigate risks posed by those third party vendors who have access to your sensitive and mission-critical data as a normal course of doing business with you.

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IT Security Operational Maturity: Imaginary Superheroes or Sound Solutions?
If your organization is relying on individual point solutions, personal heroism, or other “silver bullets” to secure its IT assets, it may be time to face the kryptonite.

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Lawson Webinar Series: Upgrading – A Necessary Evil or a Golden Opportunity?
Hear firsthand how you can take the fear out of your upgrade and ensure a smooth and successful implementation.

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Simpler, Faster Business Intelligence: A New Paradigm
CIBER, WhereScape, and Strategy Companion present a one-hour webinar about how you can launch a business intelligence / data warehouse initiative without an overwhelming investment in time, tools, and technologists.

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Technical Aspects of the SAP ECC 6.0 Upgrade
This webinar address the following: Is it really necessary to upgrade my SAP? How long will it take to do my upgrade? How can I reduce the downtime needed? What are the physical processes and alternatives? What additional hardware will I need?

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Transforming Legacy Applications To .NET Through Automated Migration
Access this CIBER and ArtinSoft webinar replay to learn about the alternatives available for modernizing or transforming your legacy applications, with a focus on lower cost, low-risk software migration options.

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WebSphere and LSF9 Webinar
The open and robust WebSphere architecture enables you to install, configure, tune, monitor and manage your LSF9 and WebSphere implementation to meet even the most complex requirements.

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Business Impact Analysis: Foundation for Operational Risk Management
This webinar will teach you ways in which your organization’s risk management activities can be enhanced by applying Business Impact Analysis (BIA) methodologies.

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IT Security: Achieving Operational Maturity, Facing the ERP Security Challenge Webinar, for Lawson Customers
Learn how to cost-effectively transform security programs and processes into proactive and operationally mature systems that address problems at their root causes.

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Moving Beyond the Disaster Readiness Plateau: The Mandate for Integrating Government Capabilities
The disaster scenarios governments and their constituents are facing are becoming more complex and potentially more destructive. To be truly ready for these threats, you must integrate multiple disciplines and activities that are often spread across several government agencies such as: Homeland Security, Emergency Management and Continuity of Operations / Continuity of Government.

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CIBER has completed the redesign and redevelopment of the first of three hospital patient flow and capacity management applications for Pittsburgh-based TeleTracking Technologies.

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Based on CIBER’s reputation, successful hardware installations, and overall understanding of the healthcare industry, Inova Health System chose CIBER as their system provider. The result included a service offering that allowed Inova to simplify their data center operations, while enabling their IT infrastructure to operate more efficiently.

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“CIBER sized our System i to perfection, but they do more than sizing systems. They are a full service firm and they are always there, completely professional and willing to answer any question I have. They are the go-to people I go to.”

Susan Lattanzi — Information Technology Director, Experience Works, Inc.

“Prior to moving to our new Data Center and new hardware, our payroll process was taking 5 1/2 hours. Following the move our processing time was reduced to 3 hours. Needless to say, we are extremely pleased with our system performance.”

Nancy Martin — Sr. Payroll Analyst, Inova Health System

“What impressed us about CIBER and the reason we chose them was because of their Lawson technical experience with the System i platform, their power industry experience, and previous positive working relationships with CIBER. In addition to CIBER’s technology services, they offered change management, knowledge transfer and business consulting services which helped guide us through critical milestones of the project. These offerings were integral to the success of our Lawson upgrade project.”

Perry Krush — Vice President and Controller for BHC, Black Hills Corporation