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Information Security Services (PDF, 313KB)

IT Security (PDF, 207KB)

Lawson Solutions (PDF, 276KB)

SAP Customer Service (PDF, )

SAP ERP Solution Overview (PDF, 455KB)

Service-Oriented Architecture (PDF, 698KB)

Technology Solutions (PDF, 307KB)

Third Party Risk Management Services (PDF, 318KB)

Is there a way to optimize your information technology investment and ensure a return on investment?
Application Portfolio Management (APM) is a structured approach to identify, categorize, evaluate, prioritize, acquire and manage an organization’s technology assets, investments and projects, and align them with the business’ strategies, goals and objectives. An effective APM program will provide the business with insight necessary to optimize its investment in information technology and ensure the investment delivers on the business’ strategies and objectives. APM is a continuously executed process in a well managed IT organization.

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SOA Fundamentals for Success: Defining Meaningful, Effective Business-Oriented Services
Service Oriented Architecture (SOA) can help businesses respond more quickly and cost-effectively to changing market-conditions and challenges. In order to implement SOA, we must identify the various types of services. Enterprise Architecture models are an important source of service information. Once identified, services need to be managed by means of service governance and metadata management.

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Balanced Business Intelligence: A Capability Approach to BI Program Alignment
This White Paper explores a method for assessing and planning for a well balanced business intelligence program that focuses on your organization’s distinctive culture. From dynamic to disciplined, it takes into consideration the unique circumstances of the organization’s life cycle, delivery and ability of business intelligence from a capability perspective rather than a maturity perspective. The balance of both efficiency and effectiveness is explored to enable a well rounded intelligence program in any organization.

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Mergers & Acquisitions: Impacts on Supply Chain Management
Although the pace of M&A activity has slowed during the current economic downturn, companies with sufficient cash reserves or secure financing will still take advantage of opportunistic acquisitions at bargain prices. This White Paper focuses on the three key elements that must be carefully designed, planned and executed in order to maximize the benefits of the M&A activity across the Supply Chain.

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Are You Ready for ERP? Gaining Full Value from ERP Implementations in the Public Sector
Many ERP implementations fail to meet their original goals, often for preventable reasons. Although a successful implementation can be challenging in the private sector, it can be even more daunting in the public sector. This paper discusses why public sector ERP projects are often more difficult, and presents ideas to help maximize the value of your ERP system.

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Optimizing the Value Chain: Collaborative Customer Knowledge in Global Insurance
Customer information, the foundation of customer relationship management (CRM), must be treated as a corporate asset that allows organizations to compete in a complex and rapidly evolving world.

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Lean Principles and IT Demand Management
IT spending level is typically based on historical or competitive benchmark levels. Given the current global economic climate many IT organizations face frozen budgets and cost-cutting efforts and this puts a squeeze on many innovative initiatives in the backlog. The only way for folks to get more done for less will be to plan and prioritize the IT portfolio based on strategic fit, business value, risk, and complexity.

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JDA MMS: Maximizing ROI and Getting More from the Same
If you are a retailer using JDA MMS, you are likely to benefit from some of the features discussed in this paper. You need to work with a partner that can help identify critical functions and make a feasibility study of implementing them end-toend. This white paper will help realize that you can do lot more with JDA MMS and explore unchartered possibilities and revenue opportunities.

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Ensuring & Maintaining Data Quality: Data Quality for Data in Motion & Data at Rest
Businesses that apply mature Information Technology processes understand “Data Quality as the foundation of Business Intelligence”, and therefore are aware of data quality problems. At the same time, there is a common misconception that data quality is expensive and is not required through early maturity stages. However, this has the opposite effect of accumulating bad data in the operational data stores and data warehouses, which then requires a huge effort to fix. This whitepaper, useful for data stewards, enterprise architects, project managers, and IT executives, examines how the data quality problems arise even in the most controlled environments and the measures to be taken to ensure and maintain data quality in operational and data warehousing systems.

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Master Data Management: Managing Data as an Asset
With an increase in the pace of business, organizations have already built up Business Intelligence systems to aid efficient decision-making. Globalization and mergers and acquisitions have served as catalysts for organizations to realize the criticality of data and data integration. With this background, many organizations have begun to treat data as one of their key assets. This white paper explains how core business entities known as master data can be considered organizational assets and how to manage these entities holistically.

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The What’s and How’s of ETL Architecture
This paper is basically a high level description of a highly technical subject - Extract, Transform, Load (ETL) Architecture. It is written for IT management and professionals to address and explain an area which often has been overlooked.

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Agile Development Brings Benefits in Tough Financial Times
Agile software development has become a mainstream practice that can reduce cost and accelerate revenue compared to traditional phased development methods. When the economy is in turmoil and budgets are shrinking, Agile can help an organization get more for every dollar of development spending. Experienced Agile teams are more productive than traditional development teams, resulting in more efficient use of people, the most expensive element of software development. An Agile Enterprise can gain significant competitive advantage by getting products to market sooner. All of these advantages can be explained in terms of Agile principles and practices. Experienced Agile Coaches can help ensure success when implementing Agile.

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Effective Application Outsourcing: The Importance of Provider / Client Relationships
Success with the outsourcing of information technology to key service providers continues to elude some organizations. By examining commonalities found through multiple successful outsourcing engagements, conclusions about the definition of how the engagement is managed (governance) can be drawn and applied to future engagements.

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IT Asset Rationalization & Shared Services Management
Given the current global economic climate, companies are trying to run off the extra fat from everywhere. This includes IT budgets being squeezed and IT roles being switched to keep-the-lights running roles (operations instead of innovation). In this kind of ecosystem, it is no wonder that more and more IT initiatives are focused on bottom-line, and less focused on innovative top-line growth.

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Organizational Alignment: Empowering The Business
The term Organizational Alignment brings to mind many different interpretations when spoken of in the context of an Information Technology (IT) organization. When applied to an organization as a whole, it addresses consistency of purpose and activity throughout the organization as a means to achieve organizational objectives. A similar context is true with respect to an IT organization except that an IT organization typically supports multiple parts of the organization, each of which each have their own strategies woven into a cohesive organizational strategy. When Organizational Alignment principles are applied within IT disciplines, resources create and deliver sustainable business value enabling business units to achieve their objectives.

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Business Impact Analysis: Foundation For Operational Risk Management
This white paper explains the relationship of BIA to each of the elements of operational risk management (ORM). It describes the components and process of BIA, and demonstrates how BIA can be leveraged to drive ORM programs and expenditures. The intended audience includes organizational senior managers, operational risk managers, and functional managers.

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Reducing the Excess: Using Vendor-Managed Inventory to Improve Productivity Without Sacrificing Customer Service
In this white paper, we discuss several aspects of vendor-managed inventory, including the business drivers behind its increasing popularity, risks associated with VMI, and implementation considerations. In addition, we provide a case study of a VMI system recently implemented at a major auto parts distribution company for use with its customers (auto dealers). After reading this white paper, you will have a greater understanding of the “what,” “why,” and “how” behind VMI, and will be able to determine if VMI is right for your organization.

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Actionable Data Governance: Talk is Cheap, But Can You Really Implement a Sustainable Data Governance Program?
There is so much written right now about data governance. Who needs data governance? In truth, some organizations (usually very small) do not need a robust data governance program. However, the rest of us do need to consider things like who is using the data, where is the data being used, and the accuracy of the data. Along with all those ‘data’ issues come business rules, data policies, and usage guidelines. Not the easiest endeavor – data governance!

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SAP Supply Chain Execution Solutions: IM, WM AND EWM - Which Solution is Right for You?
There are currently three options available for the SAP user who wants to optimize warehouse processes, including inventory management (IM), warehouse management (WM) and the latest development, extended warehouse management (EWM). This white paper describes those three options to help you determine which option best meets your organization needs.

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Process Automation for the Procurement of Direct Materials
This paper will present an analysis of a plan-driven procurement process for direct materials. This analysis includes not only the activities and steps in such a process, but also the data sets associated with each activity. Automation of this process will be explored to highlight where an organization can find process improvements that lead to positive impact on the bottom line. Several recent studies are referenced to identify the benefits companies have obtained by automating the plan-driven direct procurement process. Purchasing executives can use this information to analyze their own direct material procurement processes to determine what benefits might be obtained.

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Are You Ready? An Emergency Management Perspective for Governmental CIOs
Governmental CIOs often think of emergency readiness in terms of business continuity and disaster recovery for daily governmental processes. For IT departments at the state and municipal levels, however, disaster readiness requires much more than BC and DR. IT support during a disaster is a critical component of response and recovery operations and can easily make the difference between success and failure, as Hurricane Katrina so clearly demonstrated. The full range of IT roles in emergencies must be understood, supported and exercised.

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Turning Brown into Green: Achieving Effective Business Process Improvement Using CIBER’s Brown Paper Methodology
Businesses do not launch software and business improvement projects because they have nothing better to do. They undertake them with the objective of creating incremental business value. The objective may be increasing productivity, improving customer service, gaining competitive advantage, reducing costs, or all of the above. Improve and align business processes with the organization’s vision, goals, and objectives and the desired results will follow.

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Business Intelligence Best Practices: Transforming Data into Information
The introduction of information technology systems decades ago helped organizations worldwide benefit from more efficient operations and greater productivity. Over the years, companies have acquired volumes of data in these applications, but much of this data is trapped in multiple, disparate systems which cannot easily communicate. As a result, firms must expend considerable effort to tap into the full potential of these data assets to strategically maneuver the business in a rapidly changing and competitive marketplace. The latest evolution in IT is “business intelligence,” which promises to help businesses better tap into and leverage their data assets. But what, exactly, is BI? How can it help? How is it implemented? And what can it do for your company? Essentially a primer on BI, this paper describes BI, how it can help you, and best practices to consider when launching or refining a business intelligence initiative.

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Achieving Best Practice Performance In Automotive Parts Distribution
Globalization and structural issues have caused the automotive market to become more competitive than ever, with pressure to deliver increasing levels of service at lower costs. The companies that establish themselves as dominant players in this market will have a streamlined supply chain that can deliver extraordinary customer service levels. Additionally, the flexibility to handle a variety of value added processes as easily as standard processes will be a requirement for success.

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Voice Beyond Selection Extending the ROI Benefits of Voice Technology
This white paper explores the reach of voice technology beyond its birthplace in selection and into all areas of the warehouse. From receiving to put-away, to replenishment and line loading, voice technology can provide the ability to streamline processes, improve operational performance, and rapidly deliver the most compelling ROI.

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RFID: An Introduction and Analysis of Gen 2 and SAP Auto ID Infrastructure
Implementing RFID systems presents many challenges and requires careful planning and understanding of several different technologies. This white paper introduces RFID systems, RFID components, and the new EPC™ Class 1 Gen 2 specification, and discusses advantages of Gen 2 over Gen 1 protocols. The final part of the paper discusses implementing RFID using SAP Auto ID Infrastructure (AII) and integrating RFID to the SAP R/3 back end.

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The 7 Stages of Highly Effective Data Governance: Advanced Methodologies for Implementation
Data governance is gaining attention from companies involved in business intelligence and service-oriented architecture projects. There are many different levels of data governance maturity among firms, so this paper may be helpful for companies who want to learn more about data governance, who want to assess where they are in the data governance maturity model, and who want to identify what they must do to attain the next level of maturity and realize data governance benefits.

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Success Starts with The Vision
The companies with 20/20 vision at the start of the change journey are those that will travel well and arrive at the destination of successful, profitable benefit from the change. Addressing the “What, Why, When and Who” in strategic visioning, at the start of any organizational change initiative, is the required first step to acquire clear vision before the change journey. Well-executed strategic visioning mitigates the risks of initiating changes that sacrifice past experience, significant sunk costs, employee morale, and the company’s internal sense of identity.

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Warehouse Slotting Systems: Top 10 Most Frequently Asked Questions When Choosing a Slotting Package
As a supply chain systems integrator, CIBER is often asked about the benefits of warehouse slotting and slotting packages available (both integrated and stand alone) in the current marketplace. This white paper will address several of the most common questions posed regarding Warehouse Management System (WMS) slotting and slotting packages, and will provide answers based on CIBER’s 16+ years of implementing, integrating and supporting WMS and warehouse slotting packages.

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Conquering the Challenge of Global SAP Implementations: SAP Rollout Strategies and Best Practices
Implementing SAP on a global scale presents many challenges and issues that require careful planning and preparation. This whitepaper provides strategies and best practices on how to proactively manage challenges that arise for an international SAP project. It also evaluates various approaches to template development plans and rollout strategies. This whitepaper is a hands-on guide, based on real-life lessons learned, that IT and business leaders can use to achieve successful international SAP implementations.

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Using a Consultant in Warehouse Management Systems Software Selection: Prudent Choice or Waste of Money?
This white paper provides the business rationale for considering a consultant to help you with your WMS software selection. It also provides practical and tangible steps to develop a beneficial relationship with a consultant—from building a framework of responsibilities, to defining your costs, timelines, and deliverables to negotiating a contract and measuring results.

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Best-of-breed Warehouse Management Systems vs. ERP Applications: Is the Gap Narrowing?
This paper describes the strengths and weaknesses of best-of-breed and ERP providers and potential future trends in the WMS space. This paper provides the specific functionality, technology, and risk criteria you should consider to help you select the best WMS solution for your organization.

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Realizing the Promise of Information Technology: Realigning IT With the Business
This white paper examines the complicated relationship between business and IT. It identifies specific methods executives can employ to align IT’s abilities with business goals to create greater competitive advantage at a lower cost.

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The Five Key Ways Transportation Management Systems Can Rapidly Reduce Costs by up to 30 Percent
Maintaining competitive advantage in today's demanding business environment requires continual process improvement and cost reduction. Many companies focus on transportation in an effort to control supply chain costs and help ensure timely shipments. Recently, however, effective transportation management has become more complex due to several industry trends.

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Radio Frequency Identification (RFID) in Supply Chain: Roadmap for the Future
RFID technology is one of the hottest topics for retailers, manufacturers, and other industries where added visibility and control over items in the supply chain can provide competitive advantage. In our white paper, we introduce the concept, explain how it works, and offer some ideas for how to put it to work in your organization.

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Selecting a Warehouse Management System: Strategies and Tactics
Learn how to leverage supply chain software to reduce costs, improve profitability and drive bottom-line results across your supply chain processes.

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How a Managed Services Provider Can Help You Leverage Technology to Compete More Effectively
Minimizing downtime while containing technology costs are ever more important in today’s global, web-enabled economy. Demands for around the clock service, rapid changes in technology and the difficulty of recruiting and retaining staff with the right skills and qualifications can be frustrating obstacles with negative cost implications. A Managed Services Provider, or MSP, can help mitigate these risks.

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Mobilize Your Students and Staff: A Webinar on Mobile Solutions in Higher Education
Are most of your students and faculty utilizing a mobile device on a constant basis? Do you need solutions that provide that mobile access in real-time, securely and with a user friendly interface?

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Better Prepare Your Power Systems for Disaster Recovery Webinar
Here’s an opportunity to learn how virtual tape technology can help you be better prepared for a disaster recovery event by seamlessly fitting into your existing IBM i (AS/400), AIX and Windows server environments to optimize media management, improve recovery time, and increase storage capacity all while leveraging your existing investments in disk and tape backup infrastructures.

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Insurance Industry Webinar: Turn customer knowledge into profits
Join industry experts for this complimentary webinar and find out what three challenges affect today’s insurance companies -- and how CRM technology can help companies like yours address them.

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The Top 5 Things you MUST know when acquiring or implementing a BI Solution
Discover what BI includes and how it can help your organization in this webinar.

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Maximizing ROI and Getting More from Your JDA MMS
Join CIBER and our client (a major retailer), for our 60-minute webinar focusing on specific merchandise management challenges and best practices for meeting those challenges in order to achieve the greatest return from your investment in MMS.

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ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space discusses challenges based on recent yet-to-be published research on the mid-market space.

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Making the Most of Your Lawson System
Learn the importance of Performance Testing and how a correctly executed Performance Test will help improve your business.

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Where Should You Be With Your JDE?
With today’s aggressive business environment, now is the time to upgrade your JD Edwards EnterpriseOne and gain a competitive advantage!

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Storage Solutions for Managing Information Growth
Learn how you can leverage storage technology from IBM and CIBER while maintaining cost controls.

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Building Strategic Business Value Through Application Portfolio Management (APM)
CIBER’s 60-minute Webinar will focus on how your PMO can add value through Application Portfolio Management (APM) – a practice that uses the same process used in Project Portfolio Management (PPM) to justify and measure the financial benefits of each application in comparison to the costs of the application's maintenance and operations.

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Unlock Your Legacy Assets Through Modernization
The decisions you make today couldn’t be more crucial. Not only are you challenged to cut costs and operate efficiently, you have to be equipped to get enhancements to market quickly.

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Lawson 9 Security: Maximizing your Investment
Learn from the Lawson Security experts at CIBER about prebuilt tools and matrices, security administration process analysis and definition, and segregation of duties.

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Outsourcing Webinar: Getting Ahead and Staying Ahead
Join CIBER and The Black Book of Outsourcing authors, Doug Brown and Scott Wilson, as they discuss their research results from a study of more than 24,000 outsourcing buyers from around the globe.

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Mobile Supply Chain Management – Unplugged!
Find out how to leverage your ERP software to help your healthcare enterprise improve your business processes.

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Third Party Risk Management: Do your vendors protect your sensitive data as you would?
Join CIBER for a complimentary webinar that will illustrate ways in which your organization can identify and mitigate risks posed by those third party vendors who have access to your sensitive and mission-critical data as a normal course of doing business with you.

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IT Security Operational Maturity: Imaginary Superheroes or Sound Solutions?
If your organization is relying on individual point solutions, personal heroism, or other “silver bullets” to secure its IT assets, it may be time to face the kryptonite.

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Lawson Webinar Series: Upgrading – A Necessary Evil or a Golden Opportunity?
Hear firsthand how you can take the fear out of your upgrade and ensure a smooth and successful implementation.

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Technical Aspects of the SAP ECC 6.0 Upgrade
This webinar address the following: Is it really necessary to upgrade my SAP? How long will it take to do my upgrade? How can I reduce the downtime needed? What are the physical processes and alternatives? What additional hardware will I need?

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Transforming Legacy Applications To .NET Through Automated Migration
Access this CIBER and ArtinSoft webinar replay to learn about the alternatives available for modernizing or transforming your legacy applications, with a focus on lower cost, low-risk software migration options.

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WebSphere and LSF9 Webinar
The open and robust WebSphere architecture enables you to install, configure, tune, monitor and manage your LSF9 and WebSphere implementation to meet even the most complex requirements.

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Moving Beyond the Disaster Readiness Plateau: The Mandate for Integrating Government Capabilities
The disaster scenarios governments and their constituents are facing are becoming more complex and potentially more destructive. To be truly ready for these threats, you must integrate multiple disciplines and activities that are often spread across several government agencies such as: Homeland Security, Emergency Management and Continuity of Operations / Continuity of Government.

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Business Impact Analysis: Foundation for Operational Risk Management
This webinar will teach you ways in which your organization’s risk management activities can be enhanced by applying Business Impact Analysis (BIA) methodologies.

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IT Security: Achieving Operational Maturity, Facing the ERP Security Challenge Webinar, for Lawson Customers
Learn how to cost-effectively transform security programs and processes into proactive and operationally mature systems that address problems at their root causes.

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CIBER has completed the redesign and redevelopment of the first of three hospital patient flow and capacity management applications for Pittsburgh-based TeleTracking Technologies.

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Based on CIBER’s reputation, successful hardware installations, and overall understanding of the healthcare industry, Inova Health System chose CIBER as their system provider. The result included a service offering that allowed Inova to simplify their data center operations, while enabling their IT infrastructure to operate more efficiently.

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“CIBER sized our System i to perfection, but they do more than sizing systems. They are a full service firm and they are always there, completely professional and willing to answer any question I have. They are the go-to people I go to.”

Susan Lattanzi — Information Technology Director, Experience Works, Inc.

“Prior to moving to our new Data Center and new hardware, our payroll process was taking 5 1/2 hours. Following the move our processing time was reduced to 3 hours. Needless to say, we are extremely pleased with our system performance.”

Nancy Martin — Sr. Payroll Analyst, Inova Health System

“What impressed us about CIBER and the reason we chose them was because of their Lawson technical experience with the System i platform, their power industry experience, and previous positive working relationships with CIBER. In addition to CIBER’s technology services, they offered change management, knowledge transfer and business consulting services which helped guide us through critical milestones of the project. These offerings were integral to the success of our Lawson upgrade project.”

Perry Krush — Vice President and Controller for BHC, Black Hills Corporation