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Enterprise information management
Information is still the lifeblood of a company. How organizations manage intellectual property, key relationship data and maintain a single version of the truth is still the basis for a well-run organization to compete. Without a strategic global approach to enterprise information management, an organization is not equipped to succeed.
Your company may have CRM systems, knowledge-management processes and content-management tools, but when systems such as these are managed in isolation, you’re not really making the most of what you have.
An information strategy for the enterprise
Business processes need to be the basis of an information-management strategy. Customers that have standardized their business processes in business applications still face issues to support the end-to-end-process because unstructured content — that is part of the business process — is not yet properly managed. Challenges that remain are:
Organizations that have integrated their systems are reaping a strong return on investment from gains in productivity, customer service and knowledge access. Ciber is a system-integration expert and can help organizations reach the next level of business agility with an Enterprise Information Management solution that connects business processes, information and business systems, so that your organization can move at the speed of business.
The Ciber difference – both consultative, and hands-on technology expertise
There are behemoth consulting organizations out there that will charge you huge fees to talk about what you should do with your enterprise information, but most companies are looking for a real-world approach. As the small company that cares and the big company that can, Ciber brings hands-on consultative acumen combined with proven experience in best practices for leveraging and extending the full functionality of your CRM and integrating that with content management, marketing and data warehouse hub systems. Take advantage of Ciber’s practical mix of 40 years consultative and technology expertise to make the most of your current systems and move your organization to a modern enterprise information management road map.
An energy and services company primarily engaged in the transportation, distribution and sale of natural gas to more than 690,000 residential, commercial and industrial customers in the southeast needed Ciber to develop an IT strategy and actionable road map.
Since Ciber introduced Business Process Calibration with Brown Paper Processing, the methodology has been used by more than 150 organizations of all sizes, across all industries, and all have achieved significant process improvement.