Ciber partnered with an international cruise line, affiliated with a large parent theme parks company that employs more than 50,000 people, which maintains a warehouse near their port in Florida. The warehouse acts as a consolidation facility because the ships are normally at sea. The warehouse receives maintenance items and staple items such as food and hotel goods for the cruise ships and these items are received and sorted on to pallets for the different departments on the ship.
The cruise line was experiencing several challenges in their warehousing and order fulfillment processes:
- There was no visibility of what items were being received in the warehouse to be sent to the ship which lead to problems with not knowing which goods would be received when they were needed.
- Items and quantities for stocking items in the warehouse were not available except on spreadsheets which left the Client without a true account of what inventory was in stock.
- The operational processes of receiving, inventorying, and shipping items were manual and cumbersome.
The cruise line selected HighJump’s Warehouse Advantage for their warehouse management system (WMS) and called upon Ciber as their implementation partner. The project included the full software development lifecycle - from requirements and design to configuration, testing and implementation.
By implementing the WMS and making operational changes, the Client, which presently loads for three port days a week, will soon be able to double this without doubling their warehouse staff.