As Telecommunications Manager for your Federal agency, you are part of a world in transition – supporting legacy telephone equipment while leading projects implementing Voice over IP (VoIP) and other services associated with converged networks. With today’s budget constraints, you know that you must preserve your investment in telephony assets over the long haul, allowing your advanced telecommunications projects to be paced and timed to suit your needs and mission responsibility. CIBER can help.
CIBER’s telephone systems support for the Federal Government is comprehensive and complete. We offer full lifecycle support for all major equipment brands and types. Our services include:
- Installation
- Preventive and Remedial Maintenance
- Moves, Adds, Changes, Deletions (MACDs)
- System Administration
- System Monitoring
- Infrastructure Upgrades
- System Optimization
- Voice, Data, and Converged Network Support
- Bill Payment and Auditing
- Procurement
The CIBER Approach
CIBER provides enterprise telecommunication services under Service Level Agreements (SLAs) and performance-based contracting arrangements designed to keep your voice services up and running. Your agency’s customers and constituents depend on you for reliable voice communications. CIBER can help you meet this expectation through a program that incorporates system monitoring and proactive and remedial maintenance for private branch exchanges (PBXs), key systems, external voicemail, automatic call distributors (ACD), and all other telephony related peripheral equipment. In addition, we provide installation and MACD services so that your telephone systems continue to meet your evolving needs.
Not only do we keep your telephony systems operational, we can also relieve you of the administrative burdens of ensuring that you are billed correctly and are paying your bills on time. We offer telephony administrative services that incorporate monitoring and auditing of communication charges and bill paying services.
Keeping Your Systems Up and Running
CIBER’s telephony maintenance services are delivered through a network of Original Equipment Manufacturers (OEMs) and telephony support companies to provide effective, on-time service. We offer remote technical support with 24 x 7 services, dispatching technicians for remedial and preventive maintenance. Or take advantage of dedicated on-site technicians to meet even your most stringent service requirements. Our technicians provide comprehensive lifecycle management, ranging from design and implementation service through comprehensive switch operations and maintenance, and perform MACDs for all equipment. Services are available on a monthly recurring charge basis, per incident basis, or time and materials basis – whichever contractual arrangement best suits your needs and budget.
CIBER technicians are certified in the systems they support, including:
- Alcatel
- Avaya
- Cisco
- Edge Access
- ESI
- Fujitsu
- Nortel
- Siemens
- Sphere
CIBER provides consistent telephony service nationwide, with seamless transition guaranteed, regardless of location or technical requirements. Our customer base includes supporting 872 sites from Portland, Oregon to Portland, Maine for the U.S. Army Reserve; 38 National Archive and Presidential Library sites for the National Archives and Records Administration (NARA); and keeping our seniors in touch with the Social Security Administration (SSA) through the maintenance of SSA’s 1,450 switches across the United States and its territories.
CIBER operates a test lab containing multiple vendors’ equipment, where our technicians assess solutions before you field them. Our Building Industry Consulting Service International (BICSI) certified technicians perform inside and outside cable plant installation and maintenance services, providing the support you need as you implement new solutions.
Managing Your Telephony Costs
Getting the most for every dollar you spend in telephony charges is imperative in times of shrinking budgets. CIBER can help you manage your telephony costs through a range of services that includes telecommunication contract negotiation, telephone bill examination, audit, and payment.
CIBER’s telephony billing support staff review, validate, and dispute invoices. Our mission is to make sure you pay only for the telephony services you use and that you pay at your contracted rates. When CIBER discovers errors, such as billing for disconnected lines or incorrect charges, we promptly work with your provider to get the bill adjusted, returning real dollars to you.
CIBER knows there is more to managing telephone calls than auditing bills. CIBER can help you by implementing procedures for new services, lines, voicemail, and e-mail accounts so that only authorized users request services. We monitor e-mail and voicemail accounts and ensure that unauthorized accounts are disconnected. Using these methods, CIBER has reduced one of our customer’s total spend by 25% while they increased their telephony equipment by 10%.
CIBER’s services are web based. Agency managers can view all telephony invoices from one site. You can also view your entire telephone inventory in one place, providing instant information on your equipment base.
Why CIBER
CIBER’s professional, certified telephony technicians and support personnel are dedicated to a single objective – helping you maximize the value you receive from every telephony dollar spent. We do this by providing access to an extensive inventory of spare parts and replacements, allowing you to preserve your investments in telephony equipment by extending their useful life. Our nationwide performance-based maintenance service ensures your telephone systems are always up and running.
CIBER will be vigilant in protecting you from delivering unauthorized service and from paying erroneous charges. We know that with constrained budgets you must stretch every dollar to meet your needs. CIBER not only helps you do more with less, we make sure you are always getting exactly what you pay for in telephone service.
CIO Support (269KB)
CIBER awarded contract with a $17.5 billion cap to provide management and oversight of all delivery and task orders under the U.S. Army Program Executive Office for Simulation, Training and Instrumentation’s Omnibus Contract II (STOC II).
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