Government agencies are facing several critical issues at once: loss of personnel to retirement, shrinking budgets, and a refocus of Government funding as it deals with unprecedented financial issues. As a Government IT manager you must help your agency stay focused on its primary mission by providing the IT infrastructure, applications and support to increase efficiency and reduce cost. Outsourcing to CIBER can help you achieve these objectives.
Outsourcing offers a strategic way to reduce and control operating costs, improve agency focus and gain access to world-class IT processes. Built on a firm approach to performance-based contracting and using ITIL processes to deliver all major functions, CIBER approaches the market with a firm understanding of Federal customer wants and needs. For some customers, performance-based contracting with CIBER providing on-site resources is the way to go. For others, moving some services off site – particularly Help Desk, Network Management, or Application Support – provides improved service delivery while freeing up valuable space for other uses. For still others, retaining the strategic elements of IT infrastructure support is essential, while outsourcing day-to-day tactical operations combines the control they need with the support they demand.
Whatever the set of circumstances, CIBER has the knowledge, capabilities and experience to manage your IT infrastructure, application portfolio, and telephony assets. We improve the reliability of mission-critical applications, control maintenance costs, improve infrastructure availability, and reduce your total cost of ownership.
Comprehensive Outsourcing Services
CIBER offers a wide range of mature, fully customizable outsourcing options. We are an end-to-end IT services provider backed by nearly four decades of experience in the technology domain. Our solutions are designed to meet the specific needs of unique agency requirements. We help customers from the Department of Defense to the Department of the Interior meet their challenges through performance-based IT outsourcing.
Our solutions cover the entire technology spectrum including mainframe, client/server and Web-based domains. We not only improve service delivery, but we can reduce cost through off-site operations and options for server consolidation and virtualization.
CIBER provides single source support for the IT lifecycle – from enterprise architecture through system integration to on-going infrastructure support. We understand the impact of change to your environment, and offer ITIL-based processes to manage your infrastructure. No matter where you are in the hardware or software lifecycle, CIBER’s proactive approaches to Configuration Management and Change Management provide continuity of service and mitigate disruptions to the end user. Availability, reliability, and cost effectiveness are hallmarks of CIBER’s outsourcing approach.
A Menu of Outsourcing Choices
Outsourcing covers many aspects of your environment and can be delivered as stand-alone services or together as holistic solutions to your IT Infrastructure support needs.
Service Desk: Central to successful IT infrastructure management is an effective, proactive Service Desk. CIBER’s customer-focused, solution-oriented Service Desk delivers results – increased first call resolution through ITIL-certified Service Desk Analysts, a reduced time to resolve through effective knowledge management and reduction of recurring problems through root cause analysis. If you are going to outsource a single operation this is the place to start. Adhering to standardized service levels or client selected service level agreements (SLAs), CIBER’s performance-based Service Desk operations result in 100% attainment of client’s performance objectives.
Deskside Support: Comprehensive, nationwide support on a 24x7x365 basis assures your desktops are always available. Best practice approaches for end-to-end desktop management provide effective methods for technology refresh and infusion, remote desktop support, automating the application of patches, upgrades and technology refreshes, and troubleshooting issues as they occur.
Data Center Operations: CIBER provides comprehensive data center operations through global service centers. We support a wide variety of hardware platforms and offer high-availability services and application operations for Lawson, PeopleSoft, Oracle, Microsoft Exchange, Lotus Notes, Citrix and many others. We also provide the facilities for secure data replication, disaster recovery services, and continuity of operations.
Network, Systems and Applications Monitoring: For networks, systems, applications, security and storage, CIBER uses state-of-the-art management tools to dramatically reduce business risk, combining decades of experience with a strong process orientation that drives consistent excellence and constant improvement.
Proven Capabilities to Perform
CIBER is ranked among the top ten outsourcing vendors and # 1 Federal Outsourcer out of a field of more than 4,000 worldwide, according to the Brown-Wilson Group’s The Black Book of Outsourcing. As noted in this publication, “Expertise in Help Desk services and IT infrastructure across multiple verticals brought this mid-Tier outsourcer again to the head of the services pack. Higher Education and Government clients were most approving.” This survey-based ranking looks beyond the “faster and cheaper” – everyone’s outsourcing expectation – to service delivery differentiators such as customer satisfaction, quality of support, customization and implementation. With CIBER you get top notch abilities to perform from a $1 billion dollar company – large enough to have the resources to meet your needs, small enough to respond with agility, speed and accuracy to your every outsourcing requirement.
CIO Support (269KB)
CIBER awarded contract with a $17.5 billion cap to provide management and oversight of all delivery and task orders under the U.S. Army Program Executive Office for Simulation, Training and Instrumentation’s Omnibus Contract II (STOC II).
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