Whatever the set of circumstances, CIBER has the knowledge, capabilities, and experience to manage your IT infrastructure, application portfolio, and telephony assets. We improve the reliability of mission-critical applications, control maintenance costs, improve infrastructure availability, and reduce your total cost of ownership.
Government agencies are facing several critical issues at once: loss of personnel to retirement, shrinking budgets, and a refocus of Government funding as it deals with unprecedented financial issues. As a Government IT Manager you must help your agency stay focused on its primary mission by providing the IT infrastructure, applications, and support to your customers while increasing efficiency and reducing cost.
Outsourcing offers a way to reduce and control your operating costs, target agency goals and gain access to world-class IT processes. Built on performance-based contracting and using ITIL processes to deliver value to your end users, CIBER approaches your challenges with a firm understanding of Federal customer wants and needs. Our offering includes performance-based contracting with CIBER providing on-site resources, moving some services off site – particularly Help Desk, Network Management, or Application Support – to provide improved service delivery while freeing up valuable space for other uses. For still others, retaining the strategic elements of IT infrastructure support is essential, while outsourcing day-to-day tactical operations combines the control they need with the support they demand.
Comprehensive Outsourcing Services
CIBER offers a wide range of mature, fully customizable outsourcing options. We are an end-to-end IT services provider backed by nearly four decades of experience in the technology domain. Our solutions are designed to meet the specific needs of unique agency requirements. We help customers from the Department of Defense to the Department of the Interior meet their challenges through performance-based IT outsourcing.
Our solutions cover the entire technology spectrum, including mainframe, client/server, and Web-based domains. We not only improve service delivery, but we can reduce cost through off- site operations and options for server consolidation and virtualization.
CIBER provides single source support for the IT lifecycle – from enterprise architecture through system integration to on-going infrastructure support. We understand the impact of change to your environment, and offer ITIL-based processes to manage your infrastructure. No matter where you are in the hardware or software lifecycle, CIBER's proactive approaches to Configuration Management and Change Management provide continuity of service and mitigate disruptions to the end user. Availability, reliability, and cost effectiveness are hallmarks of CIBER's outsourcing approach.
A Menu of Outsourcing Choices
Outsourcing covers many aspects of your environment and can be delivered as stand-alone services or together as holistic solutions to your IT Infrastructure support needs.
Service Desk
Central to successful IT infrastructure management is an effective, proactive Service Desk. CIBER's customer-focused, solution-oriented Service Desk delivers results – increased first call resolution through ITIL-certified Service Desk Analysts, a reduced time to resolve through effective knowledge management and reduction of recurring problems through root cause analysis. If you are going to outsource a single operation this is the place to start. Adhering to standardized service levels or client selected service level agreements (SLAs), CIBER's performance-based Service Desk operations result in 100% attainment of client's performance objectives.
Deskside Support
Comprehensive, nationwide support on a 24x7x365 basis assures your desktops are always available. Best practice approaches for end-to-end desktop management provide effective methods for technology refresh and infusion, remote desktop support, automating the application of patches, upgrades and technology refreshes, and troubleshooting issues as they occur.
Data Center Operations
CIBER provides comprehensive data center operations through Global Service Centers. We support a wide variety of hardware platforms and offer high-availability services and application operations for Lawson, PeopleSoft, Oracle, Microsoft Exchange, Lotus Notes, Citrix, and many others. We also provide the facilities for secure data replication, disaster recovery services, continuity of operations for the US Department of Agriculture enterprise network, and all telecom support for the National Archives and Presidential Libraries and the Social Security Administration.
Network, Systems, and Applications Monitoring
For networks, systems, applications, security, and storage, CIBER uses state-of-the-art management tools to dramatically reduce business risk, combining decades of experience with a strong process orientation that drives consistent excellence and constant improvement. CIBER has performed IT administration for Fort Polk, Carlisle Barracks, Fort Campbell, Fort Stewart, Fort Hood, Fort Rucker, and the US Civil Affairs and Psychological Command, each with specific operational requirements.
Critical Infrastructure Protection and Info... (193KB)
CIBER awarded contract with a $17.5 billion cap to provide management and oversight of all delivery and task orders under the U.S. Army Program Executive Office for Simulation, Training and Instrumentation’s Omnibus Contract II (STOC II).
The 