Is your insurance firm struggling with lower margins in this time of economic uncertainty?
Join industry experts for this complimentary webinar and find out what challenges affect today’s insurance companies -- and how CRM technology can help companies like yours address them.
You’ll learn how CRM can help improve processes across your entire value chain - including customers, distributors, and workers by transforming customer data into collaborative knowledge. And you’ll hear firsthand how CIBER helped Hiscox Insurance - a leading specialist insurance group underwriting a diverse portfolio of personal and commercial risks. The company has grown from a single underwriter at Lloyd’s to a FTSE 250 company with offices in 13 countries.
Webinar Highlights:
- Industry Challenges – Insurance Industry expert TowerGroup has identified three major issues that insurance companies in today’s market are facing. Find out why customer information is the key corporate asset your organization can leverage to address these.
- Microsoft Dynamics CRM – Learn how CRM technology can help to unify customer data and provide agents and brokers with a holistic view of each customer relationship. We’ll demonstrate how your organization can easily access and utilize customer information to facilitate more effective marketing and segmentation, and how Microsoft Dynamics CRM can help streamline processes to improve efficiency, enhance the customer experience, and ensure compliance at the same time.
- Customer Experiences – Find out how other major customers operating in the worldwide insurance market have adopted CRM to support a collaborative, customer-centric approach.
- Case Study – Learn how Hiscox Insurance implemented Microsoft Dynamics CRM to improve how they manage their customer relationships in partnership with CIBER.
Don’t miss this opportunity to learn how your organization can leverage Microsoft Dynamics CRM technology to meet today’s insurance industry challenges!
Our Expert Panelists:
Ross Dingwall
Director of Sales, Hiscox Insurance
Ross has over 20 years experience in the UK insurance industry. He is the Director of Sales for specialist insurer, Hiscox UK, where he is responsible for its regional offices and the retail broker distribution channel.
George Nelson
Technical Strategist - Insurance Sector, Microsoft
George is Microsoft’s Industry Technology Strategist responsible for the insurance industry worldwide. His duties are to provide the technical underpinning to help give Microsoft’s products an industry perspective. His work includes key functions such as technical aspects of Microsoft’s Insurance strategy, industry architectures, solution management, partner alignment, community building, as well as working with standards bodies such as ACORD.
George has been at Microsoft for 15 years and spent much of that time working with many of the Microsoft’s Financial Service ISV’s and SI partners as a Architect. He has helped these customers architect new systems, develop 3-5 year roadmaps, integrate with their legacy systems and provide prescriptive guidance on how to best develop on Microsoft’s platform.
Larry Honig
Executive Director, CIBER, Inc.
As a Director in CIBER’s Custom Solutions Division, Larry is responsible for helping CIBER clients identify and implement technology solutions which support and provide value in achieving their business goals. As an 18-year veteran of the information technology industry, Larry has diverse business and technology experience in implementing project and outsourcing based IT solutions involving custom applications, packaged systems, business intelligence or infrastructure.
