So what’s a mid-sized company to do?
They have many of the same technology and cost challenges as Fortune 500 organizations. They often have even greater difficulty with limited capacity and overwhelming bandwidth constraints as their IT professionals wear many hats; others face the challenge of retaining expertise in their IT department, or only needing specialized expertise now and again.
This can be especially true in IT outsourcing. They have the complexity to warrant Tier 1 service from the largest IT outsourcers – but it needs to be affordable. Their challenges are unique. Often, what and how they are buying are distinctive to their environment.
Paul Roehrig, our featured speaker, is one of Forrester Research’s leading analysts in the IT outsourcing space. Paul will discuss these challenges based on recent yet-to-be published research on the mid-market space.
Join Paul and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, as they discuss trends and nuances of mid-sized companies.
What you will learn:
- Unique trends and behaviors among mid-sized companies seeking to outsource their IT infrastructure
- What should mid-market companies look for in service level agreements?
- How are mid-market companies getting Tier 1 service without Tier 1 pricing?
- How should mid-market companies consider SaaS and cloud computing for their environment? What’s real and what’s not?
- How can mid-market companies retain flexibility within their ITO contracts?
- How important is cultural compatibility for a mid-market client with their outsourcer?
About the Presenters
Paul Roehrig, Ph.D
Principal Analyst
Forrester Research, Inc.
Paul serves Sourcing & Vendor Management professionals. He is a recognized expert on a broad range of outsourcing topics, including outsourcing strategy and execution, IT services, contract negotiations, RFPs, provider management, provider selection/evaluation, infrastructure outsourcing, and IT service delivery.
Anthony D’Ambrosi
Chief Operating Officer
ITO Division
CIBER
Anthony D’Ambrosi has 22 years of global information and communications technology leadership experience, having held senior positions at such prestigious firms as Reuters, Hewlett Packard, Deutsche Telekom T-Systems, ACS, and CIBER. In addition to his international, large enterprise background, D’Ambrosi has also engaged in numerous merger and acquisition activities, including entrepreneurial ventures at Alliance Consulting Group and Aztec Technology Partners.
