Optimizing your Incident Tracking and Management System
Seminar
You are invited to join CIBER for a captivating
seminar designed to optimize your incident tracking and management system
for better performance enhancements.
In this free, half-day seminar, CIBER’s Senior
Consultant and presenter, Hornsby Sams , Jr., will show
you how to immediately add value to your organization by using your system’s/tool
data to demonstrate:
- ROI (Return On Investment via cost savings, cost avoidance, revenue
generation)
- Increased operational efficiency
- Enhanced customer satisfaction for your business operations
- Enhanced system capabilities
- Optimized customer service and service level management
- Business scorecard development
- All coupled with the Applied Six Sigma Management Methodology
. . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . .
 Hornsby
Sams, Jr. earned a BS in Electrical Engineering and began his career
as a Co-op Engineer with Eastman Kodak in the Research Labs. Upon graduation,
he became an Engineer with the Business Systems Machine Division as a Technical
Instructor and last line Service Support Engineer. He has over 14 years
of experience in Software Systems Analysis and Design (while with Teledyne
Brown Engineering and Logicon, Inc.). While with Logicon and CACI, Hornsby
served in the capacity of various management positions (i.e. Project, Program,
Technical Contract) QA, (Test Plan Development with associated Testing)
and office/site for approximately 10 years. These activities also encompassed
independent verification and validation (which included customer and software
requirements verification and tracing). He became CMM(I) certified while
serving as the CACI Lead Technical Software Developer.
Hornsby has provided Six Sigma/Statistical Process Control
technical advisory service for organizations such as MediaOne & AT&T
Broadband (now called COMCAST), the Weather Channel, US Air Force, Cox Communications,
Inc., Blue Cross Blue Shield of Phoenix AZ, and both the Atlanta Public
and Charlotte-Mecklenburg (NC) School Systems.
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