SAP Customer Relationship Management
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SAP Supply Chain Execution Solutions: IM, WM AND EWM - Which Solution is Right for You?
There are currently three options available for the SAP user who wants to optimize warehouse processes, including inventory management (IM), warehouse management (WM) and the latest development, extended warehouse management (EWM). This white paper describes those three options to help you determine which option best meets your organization needs.

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Executive Alignment: Is Your Organization Set Up for Transformational Success?
This presentation discusses how the Brown Shoe Company is currently realizing a three-year SAP implementation through executive alignment. It describes how organizations can implement executive alignment, and identify the benefits it can generate.

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15 Jun 2010
CIBER Expands Existing European Operations
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26 Feb 2010
CIBER Introduces Solution For Sophisticated Manufacturing Industry
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General MolyCIBER has signed a contract with General Moly and has commenced an SAP implementation utilizing a packaged rapid implementation solution for the mining industry, based on SAP’s Mining Solution.

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Annin Co.
CIBER Implements New ERP System for Annin, Largest Manufacturer of United States Flags
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B&Q International
CIBER Novasoft Commissioned to Implement SAP's Retail Management Solution, MySAP.com, for B&Q International
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“We were looking for a system that could create one integrated version of the truth for all of us. We required a new system that could be quickly implemented, very flexible, and able to scale to meet the demands of our growing business. We also needed to work with an implementation partner and a system that were no strangers to this highly specialized industry of ours. We felt that, of all the choices, the QuickWear system made, by far, the most sense for our business.”

Julie Wood — President, KNG

For more information about our SAP Customer Relationship Management services & solutions, please contact:

303.267.3884
rbaughman@ciber.com

Robin Baughman
Manager, Marketing

 

SAP Customer Relationship Management

Delivering first-rate customer service and a customer-centric approach to business are not new concepts in the business world. However, until recently, the technologies and strategies to support these key business drivers were not widely available.

Today, with the right technology, enterprises can develop a deeper understanding of their customers, increase market share, retain customer loyalty, and make each customer interaction a favorable one. SAP CRM provides the tools, and CIBER provides the experience, to help organizations take full advantage of today’s CRM technology to develop business value around their most valuable asset—the customer.

Protecting Your Most Valued Asset

Companies of all sizes, in all industries, are faced with an important question—how to protect and develop their customer base. The answer lies in improving the customer experience and providing added value with every interaction.

Perceptions of your organization can be affected, positively or negatively, during every experience the customer has with your enterprise. Organizations that more effectively collect and analyze information about these interactions can apply this knowledge of their customers to develop and improve each customer experience. This translates into your customers staying longer, buying more, recommending your product to others, and paying a premium price for value.

CIBER’s Approach

Building a valuable customer relationship and developing customer loyalty is a top priority in business today—but it is a priority that can be difficult to execute without the right approach.
We begin by working with your organization to develop an overall CRM approach and strategy. Next, we work with you to break these objectives into a series of executable projects. By implementing in “bite-sized” increments, we can help you deliver measurable project success early in the engagement process.

Our consultants’ functional knowledge, technical skills and understanding of all necessary points of integration allow CIBER to customize an SAP CRM solution that meets the specific needs of your company. We focus on the specific components that are most applicable to your business, leveraging the sophisticated tools within SAP CRM to design solutions that maximize the customer experience and exceed customer expectation. We accomplish this by focusing on real-time tools supporting service delivery, service quality, and customer personalization.

From planning until your project goes live, CIBER’s SAP CRM experts can help you make sense of all the possibilities, and create the solution that is right for your organization. We can help you assess your CRM needs and deliver guidance on what components of SAP CRM add the most value to your organization. Integration experts can help you implement these solutions to provide maximum value for your customers, your enterprise, and your supply chain.

Integration

Front office functionality is critical to an enterprise’s ability to provide value at every customer touch point. Just as critical is tight integration of the front office with your back office and e-Business solutions.

CIBER consultants have the business process knowledge and end-to-end implementation experience necessary to achieve such tight integration. Front to back, we can help you design and implement a solution around your customers’ needs at every point of contact.

SAP Customer Relationship Management

SAP’s CRM offerings allow your organization to improve operational efficiencies, improve market share through acquisition and retention of customers, and can quickly deliver long-term results, profoundly affecting your organization’s bottom line. SAP’s CRM functionality includes:

Sales

Increase market share and improve revenues with:

  • Contact and Account Management
  • Sales Opportunity Qualification & Management
  • Product Proposal Generation
  • Sales Cycle Analysis, Sales Forecasting, and Analytical CRM
  • Field Sales Force Management
  • Inbound & Outbound Telesales
  • Web Auctions

Marketing

Identify and acquire new customers with:

  • Lead Generation and Tracking
  • Product Recommendations & Cross-Selling
  • Catalog Management
  • Marketing Planning and Campaign Management
  • Data Mining, Reporting, and Customer Analytics

Support

Retain customers and improve customer interactions with:

  • Customer Service & Information Help Desk
  • Web Customer Support & Self-Service
  • Technical Support & Solutions Database
  • Complaints & Returns Processing

CIBER SAP CRM Services

CIBER delivers a host of services to support SAP CRM, including:

  • SAP CRM Strategy and Integration
  • Business Process Assessment & Streamlining
  • Business Process Requirements Definition
  • Business Blueprinting and System Configuration
  • System Customizations
  • Legacy System Integration
  • Mobile User Deployment
  • Data Synchronization Optimization
  • Unit, Integration, and User Acceptance Testing
  • Interface Development & Deployment
  • Training
  • Data Conversion & Migration
  • Change Management
  • B2B, B2C, and B2E eCommerce Integration
  • Supply Chain Management & Order Fulfillment Integration

With SAP Customer Relationship Management, you can:

  • Acquire New Customers
  • Develop Customer Loyalty
  • Increase Customer Satisfaction
  • Improve Customer Interaction
  • Enhance Customer Analytics
  • Retain Most Profitable Customers
  • Integrate Customer Information for Maximum Value
  • Reduce Costs & Increase Time Savings



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