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CIBER Accelerate, an SAP Fast-Start Solutio... (272KB)
QuickWear (385KB)
Rapid Retail® (596KB)
Rapid Retail® Ready-to-Run (PDF, 336KB)
SAP Business Intelligence Solutions (PDF, 148KB)
SAP BusinessObjects Services (PDF, 344KB)
SAP Customer Relationship Management (PDF, 152KB)
SAP Enterprise Learning (PDF, 216KB)
SAP Fast-Start for Manufacturing (PDF, 343KB)
SAP Fast-Start for the Service Industry (PDF, 336KB)
SAP Fast-Start for Wholesale Goods (PDF, 311KB)
SAP Financial All-in-One Solution (PDF, 324KB)
SAP for Aerospace and Defense (PDF, 284KB)
SAP for Fabricated Metals Industry (PDF, 253KB)
SAP for Industrial Machinery and Components (PDF, 363KB)
SAP for Mining Industry (PDF, 363KB)
SAP for Public Sector (PDF, 154KB)
SAP Hosting (PDF, 341KB)
SAP Implementation / Upgrade Solutions (PDF, 295KB)
SAP Mobility Solutions (PDF, 181KB)
SAP Solutions (PDF, 637KB)
Supplier Relationship Management (PDF, 407KB)
Testing Services Center of Excellence (COE) (PDF, 800KB)
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SAP Supply Chain Execution Solutions: IM, WM AND EWM - Which Solution is Right for You?
There are currently three options available for
the SAP user who wants to optimize warehouse processes, including inventory
management (IM), warehouse management (WM) and the latest development,
extended warehouse management (EWM). This white paper describes those three options to help you determine which
option best meets your organization needs.
Take the white paper (3.85MB)
Process Automation for the Procurement of Direct Materials
This paper will present an analysis of a plan-driven procurement process for direct
materials. This analysis includes not only the activities and steps in such a process,
but also the data sets associated with each activity. Automation of this process will be
explored to highlight where an organization can find process improvements that lead to
positive impact on the bottom line. Several recent studies are referenced to identify the
benefits companies have obtained by automating the plan-driven direct procurement
process. Purchasing executives can use this information to analyze their own direct
material procurement processes to determine what benefits might be obtained.
Take the white paper (727KB)
RFID: An Introduction and Analysis of Gen 2 and SAP Auto ID Infrastructure
Implementing RFID systems presents many challenges
and requires careful planning and understanding
of several different technologies. This white paper
introduces RFID systems, RFID components, and the
new EPC™ Class 1 Gen 2 specification, and discusses
advantages of Gen 2 over Gen 1 protocols. The final
part of the paper discusses implementing RFID using
SAP Auto ID Infrastructure (AII) and integrating RFID to
the SAP R/3 back end.
Take the white paper (798KB)
Conquering the Challenge of Global SAP Implementations: SAP Rollout Strategies and Best Practices
Implementing SAP on a global scale presents many challenges and
issues that require careful planning and preparation. This whitepaper
provides strategies and best practices on how to proactively manage
challenges that arise for an international SAP project. It also evaluates
various approaches to template development plans and rollout
strategies. This whitepaper is a hands-on guide, based on real-life
lessons learned, that IT and business leaders can use to achieve
successful international SAP implementations.
Take the white paper (778KB)
Executive Alignment: Is Your Organization Set Up for Transformational Success?
This presentation discusses how the Brown Shoe Company is currently realizing a three-year SAP implementation through executive alignment. It describes how organizations can implement executive alignment, and identify the benefits it can generate.
Business Success with SAP Retail and AFS
Hear how Wolverine World Wide recently completed their SAP Retail Merchandise Management implementation in six months using CIBER Rapid Retail® based on SAP's Retail Best Practice.
SAP Fast-Start: Opportunities in Technology During a Slow Economy
Hear how to drive technology investments with value propositions, and how to jump start your business transformation with best practices available in SAP’s Business All-in-One Fast Start program.
Technical Aspects of the SAP ECC 6.0 Upgrade
This webinar address the following: Is it really necessary to upgrade my SAP? How long will it take to do my upgrade? How can I reduce the downtime needed? What are the physical processes and alternatives? What additional hardware will I need?
15 Jun 2010
CIBER Expands Existing European Operations
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Take the PDF (25KB)
26 Feb 2010
CIBER Introduces Solution For Sophisticated Manufacturing Industry
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23 Feb 2010
CIBER Launches Flex: Subscription-Based Offer for SAP® Business All-In-One Solutions
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28 Jan 2010
CIBER Awarded Global SAP Implementation Contract with Navman Wireless
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Take the PDF (25KB)
06 Oct 2009
CIBER Adds to SAP Partner Credentials By Providng SAP® BusinessObjects™ Solutions
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Take the PDF (25KB)
31 Aug 2009
CIBER Launches 'Ready-to-Run' Hosting Solution for Mid-Market SAP Customers
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11 Aug 2009
CIBER Completes Phase I Go Live For Omnitrans and Contracts for $6 Million Phase II Project
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04 Aug 2009
CIBER Wins QuickWear Contract For SAP® Apparel and Footwear and SAP CRM with Boston Apparel Group
Read the press release |
Take the PDF (25KB)
07 Jul 2009
CIBER Launches SAP® Business All-In-One Solution For Fabricated Metal Industry
Read the press release |
Take the PDF (25KB)
24 Jun 2009
CIBER Announces Contract Renewal and Expansion With Gate Gourmet
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11 May 2009
CIBER Launches Mining and Metals Solution, a Qualified SAP® Business All-in-One Partner Solution
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20 Apr 2009
CIBER Announces Five-Year Outsourcing Contract Renewal With Sharp Electronics
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- client spotlight
- case studies
- client quotes
CIBER has signed a contract with General Moly and has commenced an SAP implementation utilizing a packaged rapid implementation solution for the mining industry, based on SAP’s Mining Solution.
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CIBER has successfully implemented SAP® Enterprise Resource Planning Human Capital Management (SAP ERP HCM)—including Payroll—on time and under budget for the Fulton County School District.
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Kiss Products, Inc. selected CIBER because of our extensive experience with SAP products as well as our knowledge of supply chain business processes, expertise with RFID technology, and top-tier relationships with major radio frequency (RF) hardware vendors. Also important was CIBER’s ability to offer "one-stop shopping" for the complete implementation of SAP, mobile computing, and wireless solutions.
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CIBER, in partnership with the Pennsylvania Turnpike Commission (PTC), has successfully completed the second phase of a three-phase SAP® ERP implementation - on time and on budget.
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Annin Co.
CIBER Implements New ERP System for Annin, Largest Manufacturer of United States Flags
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B&Q International
CIBER Novasoft Commissioned to Implement SAP's Retail Management Solution, MySAP.com, for B&Q International
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KNG International
KNG Selects CIBER for Flexible, Scalable and Integrated ERP System
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McKesson Corporation
CIBER Implements SAP's SEM and BPS Applications for McKesson
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Sacramento Municipal Utility District
CIBER Streamlines Inventory Management
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Wolverine World Wide
CIBER’s Implementation of SAP Rapid Retail Allows Quicker Realization of Benefits for Wolverine World Wide.
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“We were looking for a system that could create one integrated version of the truth for all of us. We required a new system that could be quickly implemented, very flexible, and able to scale to meet the demands of our growing business. We also needed to work with an implementation partner and a system that were no strangers to this highly specialized industry of ours. We felt that, of all the choices, the QuickWear system made, by far, the most sense for our business.”
Julie Wood — President, KNG
“CIBER was a great partner to implement our changeover to an SAP solution-based system. Omnitrans considers this to be one of the most successful enterprise applications ever rolled out for our organization. Due to the current economic climate, Omnitrans has experienced an increase in ridership. This implementation has allowed us to better serve our passengers.”
Durand Rall — CEO, Omnitrans
“We are excited to be working with CIBER as they are a leader in implementations of SAP Apparel and Footwear with a significant reference base. CIBER’s impressive capabilities will enable us to better serve our customers and allow our processes to run more smoothly and effectively.”
David Blakelock — Vice President of Information Technology, Boston Apparel Group
“The expansion of our efforts with CIBER is a logical progression of the long-term relationship between our companies. Leveraging CIBER’s attention to detail and understanding of our environment, we continue to improve customer service, deliver significant projects and strengthen our JSOX control environment.”
George Dramalis — Associate Vice President, Information Systems/CIO, Sharp Electronics Corporation
“Because of the joint efforts of the General Moly implementation team and CIBER, General Moly now has a functional ERP system that is providing us the opportunity to implement and refine our business processes. Our choice to use CIBER for implementation of the SAP solution, as well as the complete hosting and IT outsourcing services, allows us to have a single, integrated platform. We will continue to partner with CIBER and share our mining expertise to help them further refine their mining solution.”
Donna Peske — IT Manager, General Moly
“Partnering with CIBER will allow us to focus on developing the Mt. Hope project, and leave the management of our SAP implementation with a fully qualified implementation partner. Their extensive experience with the SAP Mining solution made them a natural choice to partner with for our operations.”
Lee Shumway — Director of Business Processes and Information Technology, General Moly
“We knew we had the manpower to complete this project, but we needed a partner to guide us through from start to finish. We were seeking a partner with a great deal of experience with SAP solutions who could steer us toward best practices and help us avoid pitfalls. CIBER’s experienced resources and strong implementation records were what convinced us that CIBER could help us accomplish more in a limited timeframe than our resources alone.”
Durand Rall — CEO/General Manager, Omnitrans
“We are pleased to have achieved the integration of our systems we envisioned more than two years ago. We are beginning to see the business process improvements that the SAP applications and inherent business best practices have allowed us to take advantage of, and we recognize that our business efficiencies will be realized over many years to come. We appreciate all of the hard work that has gone into making this project a success, especially the leadership CIBER has committed throughout the project.”
George Hatalowich — Chief Operating Officer, Pennsylvania Turnpike Commission
“Teamwork has been the key to the success of the PRIDE Project. CIBER and PTC project team members consistently overcame the challenges that were before them to enable a successful go live for finance and logistics. With finance and logistics now in production along with our previously implemented human capital management and payroll functionality, PTC now has the fully integrated system that we have been anticipating.”
Jeff Mesaric — Chief Information Officer, Pennsylvania Turnpike Commission
“We needed to replace our aging legacy systems, which worked well for us for many years, but which could not accommodate our changing needs. We needed a system to integrate data and simplify our business processes, and to provide us with support in terms of software upgrades.”
Lu McDonald — Vice President, Finance, Gramercy Alumina LLC
“We were aware of the hurdles school districts face with the implementation of ERP software. The implementation of mission-critical and highly visible applications, such as HCM and specifically payroll, have been well documented. We chose SAP and CIBER because they offered us the best options from a combined software and integration perspective, given CIBER’s methodology for implementing SAP ERP HCM within a K-12 district. Under CIBER’s leadership we avoided the challenges other districts have encountered during implementation. We’re very pleased.”
Charles Sipos — Executive Director of Information Technology, Fulton County Schools
“With the successful implementation of applications for finance, logistics, payroll and HCM, we now have a solid foundation for our business processes, from which we can continue to recognize additional value from the SAP Business Suite. ”
Mike Russell — Assistant Superintendent, Fulton County Schools
“The leadership team is excited about the benefits mySAP SRM will bring to our company. Enabling a closed loop process between us and our suppliers is important to our future and our suppliers’ productivity. CIBER’s successful mySAP SRM track record, combined with a company culture of following through on commitments, were key differentiators.”
John Bartho — CIO, NACCO Materials Handling Group
“The manual process was time consuming because it required the information to be handwritten and then keyed into the system, leaving room for error. The new solution provides a faster and simpler way for our material handlers to capture the data, allowing them to focus more on serving their customers.”
Linda Johnson — CIO, Sacramento Municipal Utility District
For more information about our SAP Customer Relationship Management services & solutions, please contact:
rbaughman@ciber.com
Robin Baughman
Manager, Marketing
SAP Customer Relationship Management
Delivering first-rate customer service and a customer-centric approach to business are not new concepts in the business world. However, until recently, the technologies and strategies to support these key business drivers were not widely available.
Today, with the right technology, enterprises can develop a deeper understanding of their customers, increase market share, retain customer loyalty, and make each customer interaction a favorable one. SAP CRM provides the tools, and CIBER provides the experience, to help organizations take full advantage of today’s CRM technology to develop business value around their most valuable asset—the customer.
Protecting Your Most Valued Asset
Companies of all sizes, in all industries, are faced with an important question—how to protect and develop their customer base. The answer lies in improving the customer experience and providing added value with every interaction.
Perceptions of your organization can be affected, positively or negatively, during every experience the customer has with your enterprise. Organizations that more effectively collect and analyze information about these interactions can apply this knowledge of their customers to develop and improve each customer experience. This translates into your customers staying longer, buying more, recommending your product to others, and paying a premium price for value.
CIBER’s Approach
Building a valuable customer relationship and developing customer loyalty is a top priority in business today—but it is a priority that can be difficult to execute without the right approach.
We begin by working with your organization to develop an overall CRM approach and strategy. Next, we work with you to break these objectives into a series of executable projects. By implementing in “bite-sized” increments, we can help you deliver measurable project success early in the engagement process.
Our consultants’ functional knowledge, technical skills and understanding of all necessary points of integration allow CIBER to customize an SAP CRM solution that meets the specific needs of your company. We focus on the specific components that are most applicable to your business, leveraging the sophisticated tools within SAP CRM to design solutions that maximize the customer experience and exceed customer expectation. We accomplish this by focusing on real-time tools supporting service delivery, service quality, and customer personalization.
From planning until your project goes live, CIBER’s SAP CRM experts can help you make sense of all the possibilities, and create the solution that is right for your organization. We can help you assess your CRM needs and deliver guidance on what components of SAP CRM add the most value to your organization. Integration experts can help you implement these solutions to provide maximum value for your customers, your enterprise, and your supply chain.
Integration
Front office functionality is critical to an enterprise’s ability to provide value at every customer touch point. Just as critical is tight integration of the front office with your back office and e-Business solutions.
CIBER consultants have the business process knowledge and end-to-end implementation experience necessary to achieve such tight integration. Front to back, we can help you design and implement a solution around your customers’ needs at every point of contact.
SAP Customer Relationship Management
SAP’s CRM offerings allow your organization to improve operational efficiencies, improve market share through acquisition and retention of customers, and can quickly deliver long-term results, profoundly affecting your organization’s bottom line. SAP’s CRM functionality includes:
Sales
Increase market share and improve revenues with:
- Contact and Account Management
- Sales Opportunity Qualification & Management
- Product Proposal Generation
- Sales Cycle Analysis, Sales Forecasting, and Analytical CRM
- Field Sales Force Management
- Inbound & Outbound Telesales
- Web Auctions
Marketing
Identify and acquire new customers with:
- Lead Generation and Tracking
- Product Recommendations & Cross-Selling
- Catalog Management
- Marketing Planning and Campaign Management
- Data Mining, Reporting, and Customer Analytics
Support
Retain customers and improve customer interactions with:
- Customer Service & Information Help Desk
- Web Customer Support & Self-Service
- Technical Support & Solutions Database
- Complaints & Returns Processing
CIBER SAP CRM Services
CIBER delivers a host of services to support SAP CRM, including:
- SAP CRM Strategy and Integration
- Business Process Assessment & Streamlining
- Business Process Requirements Definition
- Business Blueprinting and System Configuration
- System Customizations
- Legacy System Integration
- Mobile User Deployment
- Data Synchronization Optimization
- Unit, Integration, and User Acceptance Testing
- Interface Development & Deployment
- Training
- Data Conversion & Migration
- Change Management
- B2B, B2C, and B2E eCommerce Integration
- Supply Chain Management & Order Fulfillment Integration
With SAP Customer Relationship Management, you can:
- Acquire New Customers
- Develop Customer Loyalty
- Increase Customer Satisfaction
- Improve Customer Interaction
- Enhance Customer Analytics
- Retain Most Profitable Customers
- Integrate Customer Information for Maximum Value
- Reduce Costs & Increase Time Savings
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For more detailed information, download the full version
(PDF, 152KB)
