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Innovation in Indiana - the INDOT PeopleSoft Implementation Story
Hear firsthand the challenges and opportunities the Indiana Department of Transportation (INDOT) faced when implementing PeopleSoft statewide. Learn what to expect, how the PeopleSoft DOT solution can meet your requirements, and what pitfalls to avoid.

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14 Dec 2009
CIBER Achieves Platinum Status in Oracle PartnerNetwork Specialized Program
Read the press release | Take the PDF (25KB)

01 Jul 2009
CIBER Wins Contract With Ohio University For New Student Information System
Read the press release | Take the PDF (25KB)

client spotlight
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MiraCosta College partnered with CIBER in 1999 on the original implementation of the PeopleSoft integrated Human Resource/Student Administration system. The most recent engagement included the upgrades of PeopleSoft Campus Solutions, Human Capital Management system, as well as Financials and Supply Chain system.

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Brigham Young University - Hawaii
IMUA - Moving Forward in Hawaiian Style
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Indiana Department of Transportation
CIBER Provides Reliable, Industry-Specific Solutions to INDOT
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“One of the long-term benefits of partnering with CIBER is the security of knowing the consultants focus on more than the implementation of the moment. They also look toward post-implementation with an eye to ensuring the local functional and technical staff is fully prepared to manage the project on their own. We’ve had excellent help and excellent results.”

Richard Huckaba — Associate Provost and Project Manager, University of Texas at Dallas

“UHS has all the complexities of a major university system and a large research institution. As we have endeavored to improve our processes and become more efficient through the deployment of PeopleSoft, CIBER has been there to help us. Our partnership with CIBER has provided UHS with the means to better service our students, faculty, staff, and administration.”

Craig Ness — Executive Director for Academic Budgets and Administration, University of Houston System

“With the upgrade to our Oracle PeopleSoft applications we are now running an up-to-date system that provides increased functionality. Our technical systems are even more efficient than before and we are very excited to be running all of our Oracle applications in the 9.0 versions. We are extremely satisfied with CIBER’s implementation and plan to work with CIBER on future upgrades.”

Mario Valente — Dean of Academic Information Services, MiraCosta College

“One of the long-term benefits of partnering with CIBER is the security of knowing the consultants focus on more than the implementation of the moment. They also look toward post-implementation with an eye to ensuring that local functional and technical staff is fully prepared to manage the project on their own. We’ve had excellent help and excellent results.”

Richard Huckaba — Associate Provost and Project Manager, UT Dallas

“CIBER, as a partner, understood UW's needs. We are encouraged by the results of this go-live and look forward to the full implementation of PeopleSoft's Campus Solutions.”

Ed Meachen — Associate Vice President, Learning & Information Technology, University of Wisconsin

“CIBER is a leader in implementing student administration systems. CIBER has led the successful implementation of our PeopleSoft Enterprise Contributor Relations System, which has served us well, and the full-fledged PeopleSoft Enterprise Campus Solutions system. CIBER is skilled at implementing robust solutions and scaling them to fit the unique needs of our smaller, specialized Bible college. They have truly been a collaborative partner on our implementation of PeopleSoft systems.”

Frank Leber — Vice President of Information Systems, Moody Bible Institute

“CIBER was instrumental in ensuring an efficient go live. We were able to reduce our go-live activities, including patching, from 6 days down to 48 continuous hours. Our multiple ‘test moves to production’ allowed us to evaluate each step and to streamline our processes.”

Lee Krichmar — Director of Information Technology, Cerritos College

“We chose CIBER over five other vendors because of CIBER’s reputation, experience in the higher education community, and hands-on approach. We were really looking for that kind of partnership for this significant project. This project also strengthens the relationship between APU community members and facilitates the management and sharing of information to serve our students with excellence.”

Don Davis — Chief Information Officer, Azusa Pacific University

“Lee County School District is trying to maintain customer responsiveness with our current computer system - a 30-year-old legacy system. In today's demanding environment, our system is challenged trying to help us meet our customers' expectations. Our vision for the district is to have world class schools; we are calling this the Navigator Project. So this new ERP system supports our District vision - it will provide world class business tools for world class schools.”

Lee Legutko — Chief Business Officer, Lee County Public Schools

“After reviewing and evaluating all bids we received for our project, we chose CIBER to assist in our HR system assessment because of their extensive experience with Oracle’s PeopleSoft Enterprise Human Capital Management projects.”

Tim Clement — Senior Human Resources Analyst, San Diego County Water Authority

“CIBER's proven implementation methodologies and outstanding reputation have created at BYU Hawaii a solid and reliable partnership. CIBER consultants have blended with our institutional culture and have created an implementation environment of trust and success. We are very happy with our CIBER relationship; they have really delivered.”

Jim Nilson — Chief Information Officer , BYU-Hawaii

“The CIBER team worked extremely well with our internal functional and technical team members. CIBER knew exactly what needed to be done and came in and accomplished it. The project was well-managed and organized. What is truly amazing is that they came in and figured out how to configure Absence Management with very little assistance from Oracle.”

Rhonda Ringer — Manager, Information Technology, Delaware Department of Transportation

“I had worked with CIBER on IT projects before when I was with the Academy of Art University in San Francisco. At AAU, CIBER helped us successfully implement Oracle’s PeopleSoft Enterprise Human Capital Management, PeopleSoft Financial Management, and PeopleSoft Enterprise Student Administration solutions, which are part of the PeopleSoft Enterprise Campus Solutions family. We were quite pleased with the results. CIBER is unique in that they are not tied to a specific vendor, and they have extensive higher education experience, so I knew they could deliver for us on our Oracle project here at UTPA.”

Bob Lim — Chief Information Officer, University of Texas – Pan American

“The combination of CIBER Canada’s strong technical credentials with PeopleSoft and their significant higher education expertise is rare, and something we value highly. The CIBER Canada team understood not just the technical aspects of the project, but the broader picture, helping us to streamline operations and reduce costs, eliminating the tedious manual tasks our staff dreaded. The team smoothly completed the project on time, helping us meet our goals.”

Shelagh Hohm — Director of Administrative Information Systems, University of Alberta

“CIBER was a proven and reliable partner on our implementation of PeopleSoft HR and Finance. There are many firms claiming to have Higher Education expertise, but experience has shown us that CIBER is a partner we can trust to deliver successful results. CIBER demonstrated their expertise, talent, and professionalism to us in previous projects, and we are confident they will do so again on the implementation of Campus Solutions.”

Steven Pace — Project Director, Northern Illinois University

“We needed a system that would enable us to attract, recruit and retain students, and monitor and record their progress. We required effective e-business systems for student interaction, student financials and the standard financial processes of a large and complex organization. The PeopleSoft applications from Oracle met our requirement. And with CIBER’s own implementation and integration methodology, we can bring the system live more quickly and easily.”

Jennifer Fry — Deputy Vice Chancellor for Services, University of Derby

“CIBER was the only consulting firm to meet our standards, with more than a decade of experience with PeopleSoft products and the only consulting partner to have successfully implemented PeopleSoft student systems in the UK.”

Rosemary Smith — System Project Manager, University of Manchester

“CIBER not only delivered quality results, but they were also committed to transferring that expertise to our users and preparing Cambridge to reap the strategic benefits of this project well into the 21st Century.”

Dennis Barrington-Light — Project Director for the Cambridge Student Information System, University of Cambridge

For more information about our PeopleSoft Customer Relationship Management services & solutions, please contact:

303.267.3884
rbaughman@ciber.com

Robin Baughman
Manager, Marketing

PeopleSoft Customer Relationship Management

Today's customers are more demanding than ever, expecting more and better service from all the organizations they do business with. With CIBER and PeopleSoft's advanced CRM technology, you can ensure your customers get the level of service they expect by making relevant customer information available to those who need it so they can provide the answers, suggestions and follow-up that will keep your customers coming back for more.

With more than a decade of PeopleSoft application experience and experience in a wide variety of industries including manufacturing, healthcare, public sector and higher education, CIBER can help your organization understand and drive maximum value from the CRM offering, integrating it with other PeopleSoft solutions, such as EPM and Portal, to deliver the right customer information to the right people at the right time.

What Can CRM Do For You?

CRM is not just a sales and marketing tool. It can help organizations of all types deliver better service by making customer information available across the enterprise, so that all interactions, from service calls to accounting inquiries, are an opportunity to build relationships, gather information and exceed expectations.

CIBER and PeopleSoft are pioneering the application of CRM to a variety of industry sectors, including higher education, public sector and industrial. Some of our specific solutions include:

Higher Education

CIBER and PeopleSoft have joined forces to develop an integrated student lifecycle marketing solution that will enable colleges and universities to better target and communicate more effectively with prospects, applicants, students and alumni.

PeopleSoft CRM for Higher Education will allow colleges and universities to ensure consistent communications that are tailored to the student and can be supported throughout the student lifecycle and across multiple communication channels, from initial inquiry, through application and enrollment, to providing support to current student populations and communicating with alumni.

Public Sector

Tight budgets, increasing scrutiny of public programs and growing case loads are putting today's child and welfare services agencies under enormous strain. CIBER and PeopleSoft have developed a solution that will allow call center agents to handle calls more efficiently, answer questions more quickly, and resolve issues in just one call. Intelligent access to all interactions, whether they originate by phone, email, chat or online, and more flexible information retrieval from legacy systems gives agents a deeper understanding of the relationships at work for each case. Automated workflow also helps to ensure that all case data is properly captured and routed, to keep children from being "lost in the system."

Industrial

CIBER helps Industrial clients put the power of CRM to work as one of the only PeopleSoft Gold partners with credentials and experience in implementing the PeopleSoft EnterpriseOne Service Management application. This unique product allows clients to cost-effectively manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory. The end result is faster customer service response times, more personalized service, and reduced cost.

CIBER and PeopleSoft CRM

CIBER and PeopleSoft CRM can help integrate customer data with information from across your enterprise, putting the information your users need at their fingertips and helping them provide world-class service. CIBER's expertise with integrating data from a variety of sources and deep experience with all of PeopleSoft's product offerings, including EPM, Portal, and SCM, help to ensure your CRM project meets your goals for improved sales effectiveness, better marketing analysis, enhanced service delivery or improved understanding and knowledge of your customers across the organization.

Our unique project approach and deep functional, technical, and project management expertise help ensure a fast and efficient CRM implementation that delivers maximum project results while minimizing time, effort and impact to your operations.

Partnerships and Expertise

Since 1991, CIBER has been a leading PeopleSoft partner. We are a PeopleSoft Gold Consulting Partner with certifications in CRM, Portal, HRMS, Financials, Learning Solutions, EPM, Supply Chain, and PeopleSoft's technical tools. We offer extensive data mapping, conversion, interface development, systems analysis and integration experience, in addition to deep experience in the applications and underlying foundations of all PeopleSoft’s offerings. We have helped more than 1,000 firms implement or upgrade their PeopleSoft systems.

CIBER blends real-world CRM expertise with deep understanding of complementary technologies such as PeopleSoft's Enterprise Portal and the AppConnect suite to integrate data from various sources, and deliver mission-critical information to those who need it, when and where they need it.

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