PeopleSoft Customer Relationship Management
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Successfully Implementing a PeopleSoft Financial Management System for a Department of Transportation
This white paper sheds light on how to centralize and standardize core business processes, and why CIBER can provide you with the recommendations and guidance that are distinct to departments of transportation.

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Innovation in Indiana - the INDOT PeopleSoft Implementation Story
Hear firsthand the challenges and opportunities the Indiana Department of Transportation (INDOT) faced when implementing PeopleSoft statewide. Learn what to expect, how the PeopleSoft DOT solution can meet your requirements, and what pitfalls to avoid.

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14 Dec 2009
CIBER Achieves Platinum Status in Oracle PartnerNetwork Specialized Program
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01 Jul 2009
CIBER Wins Contract With Ohio University For New Student Information System
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MiraCosta CollegeMiraCosta College partnered with CIBER in 1999 on the original implementation of the PeopleSoft integrated Human Resource/Student Administration system. The most recent engagement included the upgrades of PeopleSoft Campus Solutions, Human Capital Management system, as well as Financials and Supply Chain system.

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Brigham Young University - Hawaii
IMUA - Moving Forward in Hawaiian Style
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Indiana Department of Transportation
CIBER Provides Cost-Effective, Reliable ERP Solution to INDOT
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“UHS has all the complexities of a major university system and a large research institution. As we have endeavored to improve our processes and become more efficient through the deployment of PeopleSoft, CIBER has been there to help us. Our partnership with CIBER has provided UHS with the means to better service our students, faculty, staff, and administration.”

Craig Ness — Executive Director for Academic Budgets and Administration, University of Houston System

For more information about our PeopleSoft Customer Relationship Management services & solutions, please contact:

303.267.3884
rbaughman@ciber.com

Robin Baughman
Manager, Marketing

 

PeopleSoft Customer Relationship Management

Today's customers are more demanding than ever, expecting more and better service from all the organizations they do business with. With CIBER and PeopleSoft's advanced CRM technology, you can ensure your customers get the level of service they expect by making relevant customer information available to those who need it so they can provide the answers, suggestions and follow-up that will keep your customers coming back for more.

With more than a decade of PeopleSoft application experience and experience in a wide variety of industries including manufacturing, healthcare, public sector and higher education, CIBER can help your organization understand and drive maximum value from the CRM offering, integrating it with other PeopleSoft solutions, such as EPM and Portal, to deliver the right customer information to the right people at the right time.

What Can CRM Do For You?

CRM is not just a sales and marketing tool. It can help organizations of all types deliver better service by making customer information available across the enterprise, so that all interactions, from service calls to accounting inquiries, are an opportunity to build relationships, gather information and exceed expectations.

CIBER and PeopleSoft are pioneering the application of CRM to a variety of industry sectors, including higher education, public sector and industrial. Some of our specific solutions include:

Higher Education

CIBER and PeopleSoft have joined forces to develop an integrated student lifecycle marketing solution that will enable colleges and universities to better target and communicate more effectively with prospects, applicants, students and alumni.

PeopleSoft CRM for Higher Education will allow colleges and universities to ensure consistent communications that are tailored to the student and can be supported throughout the student lifecycle and across multiple communication channels, from initial inquiry, through application and enrollment, to providing support to current student populations and communicating with alumni.

Public Sector

Tight budgets, increasing scrutiny of public programs and growing case loads are putting today's child and welfare services agencies under enormous strain. CIBER and PeopleSoft have developed a solution that will allow call center agents to handle calls more efficiently, answer questions more quickly, and resolve issues in just one call. Intelligent access to all interactions, whether they originate by phone, email, chat or online, and more flexible information retrieval from legacy systems gives agents a deeper understanding of the relationships at work for each case. Automated workflow also helps to ensure that all case data is properly captured and routed, to keep children from being "lost in the system."

Industrial

CIBER helps Industrial clients put the power of CRM to work as one of the only PeopleSoft Gold partners with credentials and experience in implementing the PeopleSoft EnterpriseOne Service Management application. This unique product allows clients to cost-effectively manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory. The end result is faster customer service response times, more personalized service, and reduced cost.

CIBER and PeopleSoft CRM

CIBER and PeopleSoft CRM can help integrate customer data with information from across your enterprise, putting the information your users need at their fingertips and helping them provide world-class service. CIBER's expertise with integrating data from a variety of sources and deep experience with all of PeopleSoft's product offerings, including EPM, Portal, and SCM, help to ensure your CRM project meets your goals for improved sales effectiveness, better marketing analysis, enhanced service delivery or improved understanding and knowledge of your customers across the organization.

Our unique project approach and deep functional, technical, and project management expertise help ensure a fast and efficient CRM implementation that delivers maximum project results while minimizing time, effort and impact to your operations.

Partnerships and Expertise

Since 1991, CIBER has been a leading PeopleSoft partner. We are a PeopleSoft Gold Consulting Partner with certifications in CRM, Portal, HRMS, Financials, Learning Solutions, EPM, Supply Chain, and PeopleSoft's technical tools. We offer extensive data mapping, conversion, interface development, systems analysis and integration experience, in addition to deep experience in the applications and underlying foundations of all PeopleSoft’s offerings. We have helped more than 1,000 firms implement or upgrade their PeopleSoft systems.

CIBER blends real-world CRM expertise with deep understanding of complementary technologies such as PeopleSoft's Enterprise Portal and the AppConnect suite to integrate data from various sources, and deliver mission-critical information to those who need it, when and where they need it.



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