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CIBER Ranked #1 And #6 in World, Respectively, by Customer Experience Survey for Mid-Tier and Tier 1 Infrastructure Outsourcing Vendors

Black Book of Outsourcing Also Names CIBER Among “Top Ten Best Managed Outsourcers”

GREENWOOD VILLAGE, Colo. – Sept. 9, 2008 – CIBER, Inc. (NYSE: CBR) has been ranked among the top ten outsourcing vendors, according to The Black Book of Outsourcing, a customer experience survey analyzing more than 4,000 outsourcing vendors around the world.

The Black Book of Outsourcing survey, conducted annually by Brown-Wilson Group, a Clearwater, Fla.-based research firm and consultancy, aims to identify the 50 best-managed global outsourcing vendors as well as identify rankings for specific capabilities and within vertical industries.

The survey ranked outsourcing vendors according to responses by executives and others involved in outsourcing decision-making about their experience and satisfaction with current suppliers. The Brown-Wilson Group surveyed nearly 400,000 global outsourcing buyers to determine their attitudes toward and satisfaction with outsourcing providers. More than 24,000 responses were returned, audited and validated.

CIBER’s rankings include:

  • #10 among Best Managed Outsourcing Vendors globally, up from #12 last year
  • #1 - Mid-Tier Enterprise-Wide Traditional Infrastructure Outsourcing
  • #6 - Tier 1 Enterprise-Wide Traditional Infrastructure Outsourcing
  • #1 - Help Desk (Tier 1 & Mid-Tier),
  • #1 - Higher Education and K-12 (Tier 1 & Mid-Tier)
  • #1 - State and Local Government (Tier 1 and Mid-Tier)
  • #1 - Utilities (Mid-Tier)
  • #1 - Federal Government (Mid-Tier)
  • #1 - Hospitality & Leisure (Mid-Tier)
  • #1 - Desk Top Management (Mid-Tier)
  • #1 - US Firms (Mid-Tier)

“CIBER’s ranking as a best-managed company puts it above many assumed industry leaders and above several leading Indian outsourcers,” said Doug Brown, co-founder of the Brown-Wilson Group and co-author, The Black Book of Outsourcing. “CIBER has built on its core business of providing application solutions and services, expanding its services to include infrastructure services. CIBER offers its clients services that cover the full solution lifecycle, from architecture, design and development through maintenance, hosting and support.”

In the Infrastructure Outsourcing rankings, buyers assessed CIBER’s capabilities in seven categories: applications monitoring, help desk services, data center services, desktop support, storage and servers, LAN WAN network management, and security and disaster services.

CIBER was ranked first among mid-tier infrastructure vendors in ten of the 18 attributes: vendor overall preference/vertical industry recommendations; client relationships and cultural fit; trust; breadth of offerings, client types and delivery excellence; deployment and outsourcing implementation; customization; reliability; marginal value adds; support and customer care; and best-of-breed technology and process improvement. No other mid-tier vendors were ranked first in more than one category.

“Expertise in help desk services and IT infrastructure across multiple verticals brought this mid-tier outsourcer again to the head of the services pack. Higher education and Government clients were most approving,” said Scott Wilson, co-founder of the Brown-Wilson Group and co-author, The Black Book of Outsourcing.

“This aspect of our go-to-market business model as a company has been vital to winning this new, larger, longer business, often with international delivery requirements,” said Mac Slingerlend, President and Chief Executive Officer of CIBER. “We see IT Outsourcing as potentially growing faster than any other portion of our model and bringing other business units along.”

“CIBER has embarked upon a strategy to offer mid-tier and enterprise customers another choice for their infrastructure and IT operations outsourcing needs. From data center hosting, to systems monitoring, to infrastructure support, to help desk services, we are delivering enterprise-class services that help our customers reduce costs and improve results. We are thrilled to see our work and achievements recognized in the industry,” said Mark Perlstein, President of IT Outsourcing at CIBER.

About CIBER, Inc.

CIBER, Inc. (NYSE: CBR) is a pure-play international system integration consultancy with superior value-priced services and reliable delivery for both private and government sector clients. CIBER's services are offered globally on a project- or strategic-staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures. Founded in 1974 and headquartered in Greenwood Village, Colo., CIBER now serves client businesses from over 60 U.S. offices, 25 European offices and seven offices in Asia/Pacific. Operating in 18 countries, with more than 8,500 employees and annual revenue of approximately $1.2 billion, CIBER and its IT specialists continuously build and upgrade clients' systems to "competitive advantage status." CIBER is included in the Russell 2000 Index and the S&P Small Cap 600 Index. CIBER, the Reliable Global IT Services Partner.

Forward-Looking and Cautionary Statements
Statements contained in this release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially, as discussed in the company's filings with the Securities and Exchange Commission. CIBER undertakes neither intention nor obligation to publicly update or revise any forward-looking statements. CIBER and the CIBER logo are trademarks or registered trademarks of CIBER, Inc.

 
CIBER Presentation
   
The Black Book of Outsourcing#1 MidMarket Traditional IT Infrastructure Outsourcing

CIBER


CIBER’s IT Outsourcing division has been growing and expanding dramatically over the last 5 years. CIBER delivers a robust set of mature offerings that span the entire spectrum of infrastructure and IT operations services. CIBER’s ITIL and ITSM compliant processes, along with investments in tools and people , and a broad geographic footprint enables quality and global delivery on a 24 x 7 basis. Many CIBER clients have realized the benefits of recognized cost-effective enterprise-level services combined with very flexible and close-to-the-customer relationship management and governance strategies. This description of CIBER’s services is an introduction to a wide array of choices and service offerings they bring to market and deliver to Black Book surveyed customers every day.

 
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CIBER is $1.2B international IT solutions company that was founded in 1974. With more than 8,500 employees in 85 offices in 18 countries, CIBER has the depth and breadth to assist large enterprises and mid-sized companies, as well as federal, state and local government agencies.

CIBER offers lower risk to the midmarket outsourcing buyer. CIBER combines financial strength, technical and management expertise, and a track record of success at some of the world’s leading companies and fastest-growing mid-market companies.

CIBER’s end-to-end offerings reduce costs, accelerate time-to-market, simplify management, expand client resources, enhance efficiency, and help refocus resources on a client’s highest-value opportunities. CIBER also provides the right mix of outsourced, managed, and IT project services that deliver the greatest business value for a midmarket client’s organization, which differ greatly from those in the large market space.

Clients endorse CIBER’s customizable, costeffective, and easy to implement services with top Black Book scores per KPI. CIBER received several client endorsements for working with organizations to design industry-standard service level agreements (SLAs) to best meet their specific needs, while reducing costs and enhancing service.

CIBER’s world-class help desk services can dramatically improve an organization’s customer satisfaction and significantly reduce costs at the same time. CIBER has been included on two of Gartner, Inc’s “Magic Quadrants.”

CIBER’s help desk and desk side support (also called “break/fix”) services provide a single point of contact for all services and support and are fully integrated and offered on a 24x7x365 basis. CIBER integrates best practices in process engineering, knowledge and incident management, SLA negotiation, metrics, communication and more.

Read more, download the complete report...
 
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Download the Reports
:

Download the 2008 Black Book of Outsourcing Infrastructure Report (PDF, 1MB)

Download the 2008 Black Book of Outsourcing State of the Outsourcing Industry reports (PDF, 1MB)


   
           
     
     
Don't miss our related outsourcing webinar:
Getting Ahead and Staying Ahead
featuring the authors of The Black Book of Outsourcing
     
Download CIBER's Black Book Rankings
     
Learn more about our Outsourcing Solutions
     

 

Talk to Elizabeth!

For more information, please contact:

Elizabeth Kubycheck
630.352.9840
ekubycheck@ciber.net

     

 

 

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