Enterprise Application Support
Text SizeFont Size is Currently SmallestIncrease Font Size   Print: Enterprise Application SupportEmail: Enterprise Application SupportSave: Enterprise Application Support
  • white papers
  • webinars
  • article
  • news

Testing in the Cloud: Turn-key Methods and Tools to Validate the User Experience
Maximize Your Testing Potential-and Manage Costs-with Testing in the Cloud Download this complimentary white paper and learn how to support Quality Assurance and Testing (QA&T) with good testing practices that guarantee the test coverage they need-while freeing them from traditional tethered test networks.

PDFTake the white paper (651KB)

ICD-10 QA & Testing: A Pragmatic Approach
As a healthcare quality assurance professional, you’re on the front line. By October 1, 2013, you will have to assure your organization that it can support ICD-10. In this webinar, learn about ICD-10 testing and how it can help your organization.

Access the replay

Using SharePoint as a Development Platform: 3 Ways to Leverage SharePoint to Develop Business Solutions
This article by CIBER’s Jason Piccola, appeared in the Pittsburgh Technology Council Newsletter in April 2008

PDF Take the article (132KB)

16 Nov 2011
CIBER Wins Bid to Revamp Customer Service Systems for Security Service, Eighth Largest Credit Union in the U.S.
Read the press release   | PDFTake the PDF (25KB)

21 Oct 2011
CIBER to Serve Commander, Navy Region Europe, Africa, Southwest Asia Under Blanket Purchase Agreement
Read the press release   | PDFTake the PDF (25KB)

  • client spotlight
  • case studies
  • client quotes

Elite Island ResortsCIBER has been selected to develop four property-direct e-commerce web sites and two e-commerce web portals for Elite Island Resorts.

Read the press release    | PDFTake the PDF (18KB )

BIG O Tires
CIBER Develops Interactive Web Presence for Big O Tires
Read more

Cessna
CIBER Designs, Develops and Deploys Decision Support Solution
PDF Take the PDF (161KB)

“The database and reporting system CIBER created has drastically reduced the man hours necessary to track, report and input data. This web-based application system has streamlined our business processes and provided us with custom reports. This system has met our needs and was created to satisfy our requirements. We couldn’t be more pleased with the outcome.”

Jim Shields — Chief Information Officer, The Investment Fund for Foundations

 

Enterprise Application Support

IT organizations are under continuing pressure to produce more value while reducing operating costs. That’s a challenge when there is typically a high degree of fixed costs, in both intellectual and human capital, associated with maintaining and enhancing existing enterprise application portfolios. And when that portfolio includes an Enterprise Resource Planning (ERP) package, other challenges – such as patch management, version issues and customization – immediately arise.

Other typical challenges include:

  • Recruitment, development and retention of resources with suitable skills sets, including knowledge of a specific ERP package or module, or a specific industry
  • Managing vendor maintenance patch and interim release schedule and process
  • Ensuring that the internal portfolio management schedule remains consistent with the vendor’s upgrade schedule and version support timetable
  • Keeping development-oriented resources interested in application maintenance

CIBER understands these challenges, and has assisted companies and government entities since 1974 in finding cost-effective solutions to help meet their business needs. As a premier partner of the leading ERP software vendors, with a strong track record of providing outsourcing solutions, CIBER is uniquely qualified to provide application maintenance outsourcing.

Services to Meet Your Needs

Services include:

  • Flexible and scalable service options
  • Pricing and service offerings scale to meet client needs
  • An Optimized Delivery Model that can leverage our Global Solution Center
  • 24/7 web customer access to PMRx, our web-based project management application that assures visibility to issue management, service requests, delivery status dashboards and underlying details
  • Onsite engagement/relationship manager
  • Accelerated baseline and transition process

Our services follow industry-standard outsourcing tiers from which clients can choose which mix of services best meets their needs:

Tier 1
User support call center management

Application call management
Application job monitoring

Tier 2
Application performance monitoring
Production support 24x365
Break-fix
Application support guide
Electronic knowledge base, including extensive self-help FAQs
Job scheduling
Performance monitoring

Tier 3
Application performance tuning
Enhancements management
Change request management
Database tuning
Tool evaluation
Maintenance patch and update management
Release management
Source code maintenance

Each engagement is measured by Service Level Agreements established during the assessment phase, and may include:

  • Mean time to ticket resolution
  • Mean effort for service requests
  • Post fix defects
  • Internal review effectiveness
  • Rework
  • Idle time
  • Resource stability/transition
  • Productivity
  • Other client/user satisfaction metrics

Text SizeFont Size is Currently SmallestIncrease Font Size   Print: Enterprise Application SupportEmail: Enterprise Application SupportSave: Enterprise Application Support

Services Quick Links:

CIBER    :  Services | ERP | Industries | Case Studies & Resources | News & Events | Global Locations     
Employees :  Employee Resources | Europe & Asia Recruiters | CIBERSpace | Password Reset

© 2012 CIBER, Inc. — All Rights Reserved. Legal Notice | Privacy Policy | Corporate Governance | Website Feedback