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Agile Development Brings Benefits in Tough Financial Times
Agile software development has become a mainstream practice that can reduce cost and accelerate revenue compared to traditional phased development methods. When the economy is in turmoil and budgets are shrinking, Agile can help an organization get more for every dollar of development spending. Experienced Agile teams are more productive than traditional development teams, resulting in more efficient use of people, the most expensive element of software development. An Agile Enterprise can gain significant competitive advantage by getting products to market sooner. All of these advantages can be explained in terms of Agile principles and practices. Experienced Agile Coaches can help ensure success when implementing Agile.

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Unlock Your Legacy Assets Through Modernization
The decisions you make today couldn’t be more crucial. Not only are you challenged to cut costs and operate efficiently, you have to be equipped to get enhancements to market quickly.

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Using SharePoint as a Development Platform: 3 Ways to Leverage SharePoint to Develop Business Solutions
This article by CIBER’s Jason Piccola, appeared in the Pittsburgh Technology Council Newsletter in April 2008

Take the article (132KB)

27 May 2008
CIBER Expands Presence in Little Rock
Read the press release | Take the PDF (25KB)

25 Feb 2008
CDC Uses CIBER-Built Solution to Alert Public Health Officials and Public Health Departments
Read the press release | Take the PDF (25KB)

client spotlight
case studies
client quotes

CIBER has been selected to develop four property-direct e-commerce web sites and two e-commerce web portals for Elite Island Resorts.

Read the press release | Take the PDF (18KB )

BIG O Tires
CIBER Develops Interactive Web Presence for Big O Tires
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Cessna
CIBER Designs, Develops and Deploys Decision Support Solution
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City of Eugene
CIBER Develops Flexible, Custom Web Portal for City of Eugene
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Global Animal Management
CIBER Designs Portal System for Global Animal Management
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GM OnStar
CIBER Develops Online Enrollment System For GM OnStar
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Honeywell International Inc.
CIBER Designs Flexible, Scalable Solution
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International Theme Park
CIBER Engaged by International Theme Park to Create Robust, One-Stop Website
Take the PDF ( 231KB)

Major Grocery Retailer
Major Grocery Retailer Achieves Cost Savings Through Business Applications Improvements
Take the PDF ( 117KB)

Municipal Utility in Central Texas
CIBER Engaged to Develop Content Managed Web-based Tool for 9th Largest Community-owned Electric Utility
Take the PDF ( 317KB)

Orange County Public Schools
CIBER Recommends and Implements MOSS 2007 for OCPS
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Pharmaceutical Company
CIBER Leads Critical System Implementation for World Leading Pharmaceutical Company
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Princeton eCom
Princeton eCom Selects CIBER to Scale Operations to Accommodate Expanding Client Base
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ServiceLink
CIBER Selected by ServiceLink to Build New Asset Management System
Take the PDF ( 46KB)

Sight & Sound Theatres
CIBER Builds Scalable Reservation System for Sight & Sound Theatres
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Tarrant County
CIBER Designed, Created, and Implemented Motor Vehicle Inventory Tracking Systems for Tarrant County
Take the PDF ( 145KB)

TeleTracking
TeleTracking Engages CIBER to Build Next Generation of Patient Flow Software
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The Insurance Federation of Pennsylvania
IFP Engages CIBER to Design, Develop and Deploy New Workflows, Accounting Application and Web-Based E-Commerce System
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The Investment Fund for Foundations
CIBER and TIFF Partner to Build TIFF’s Database and Reporting System
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UniGroup, Inc.
UniGroup Selects CIBER to Re-Engineer and Enhance Contract and Invoicing Systems
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Westinghouse Corporation
CIBER Develops Custom Portal, Leveraging Existing Technology, for Westinghouse Corporation
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Search all case studies

“The database and reporting system CIBER created has drastically reduced the man hours necessary to track, report and input data. This web-based application system has streamlined our business processes and provided us with custom reports. This system has met our needs and was created to satisfy our requirements. We couldn’t be more pleased with the outcome.”

Jim Shields — Chief Information Officer, The Investment Fund for Foundations

“TeleTracking Technologies is thrilled with the success of the Capacity Management Suite powered by TeleTracking XT™. Engaging with CIBER on this project resulted in the successful completion of a much anticipated version and upgrade of our suite of applications. CIBER’s breadth of knowledge and experience was an indispensible complement to our capabilities.”

Don DeCorte — Senior Vice President and Chief Technology Officer, TeleTracking Technologies

“CIBER provides RCM with a flexible and scalable solution for resourcing and executing projects in a timely and cost effective manner using an onsite/offshore development model. Project successes have been achieved through the high quality expertise that CIBER has provided at the strategic, project management, technology and business analyst levels, and CIBER’s capability to quickly adjust team strength and skill sets according to RCM project requirements.”

Graeme Langlands — Head of Enterprise Business Systems, RCM Capital Management

“We needed to replace our aging legacy systems, which worked well for us for many years, but which could not accommodate our changing needs. We needed a system to integrate data and simplify our business processes, and to provide us with support in terms of software upgrades.”

Lu McDonald — Vice President, Finance, Gramercy Alumina LLC

“CIBER's high-quality design capabilities, disciplined delivery methodologies and in-depth hospitality e-commerce experience really impressed us. CIBER demonstrated the highest levels of expertise with hospitality search engine marketing and the newest technologies available, including 3G, or the third generation of search marketing. Their search engine marketing program will help us lower acquisition costs and create more customized vacation experiences for our guests. This is a critical initiative for our resort portfolio and we eagerly anticipate the results the new sites and advanced search engine marketing services will generate.”

Mark Klayman — Vice President for E-Commerce, Elite Island Resorts

“We were looking for an efficient way to provide important information to our constituents, without having to rely on programmers or specialized staff to create web pages, data dashboards, and scorecards. CIBER created for us an open, scalable, service-oriented architecture portal that can be easily updated and integrated with our other IT systems, so it will grow as our needs change.”

Nick Gledich — Chief Operating Officer, Orange County Public Schools

“We have worked with CIBER since October 2004, and have been very pleased with CIBER's partnership approach and strong delivery capabilities. CIBER provides reliable, efficient, cost-effective information technology services to NES. This allows us to focus on our core mission of providing reliable power to our customers, without worrying about internal IT issues.”

Vic Hatridge — Chief Information Officer, Nashville Electric Service

“The PA WIC AAV solution is the first of its kind nationally. WIC clients are very pleased that they can now shop at any authorized store. After seeing a demonstration of PA AAV, the USDA hopes that other state WIC programs will adopt the same method in order to realize similar cost savings for their programs.”

Frank Maisano — WIC Director, Pennsylvania Department of Health

“CIBER’s experience with WIC programs and CIBER’s successful track record were significant factors for us in selecting them for this project. Because we want a solution that is independent of proprietary software, we needed someone who could provide solid J2EE experience as well as proven WIC experience—not just technological expertise. CIBER provided what we were looking for.”

Mary Kelligew Kassler — Massachusetts Department of Public Health, University of Alberta

“When you think of hospitals, you don’t necessarily think of information technology. However, IT services such as help desk, network operations, administrative support, software, and Web development are critical to our ability to provide the best possible services to our customers. CIBER has proven its skill in delivering these services effectively and efficiently, and we’re happy to have them on board.”

Donald Brooks — Deputy Chief of Information Management, U.S. Army’s Womack Army Medical Center

“Leveraging CIBER's technology and business experience maximizes our core intelligence offering, resulting in improved program cycle time and greater service to all of our customers. ”

Kelly Garcia — Manager, Application Development, R. L. Polk & Co.

“CIBER’s depth of educational service offerings and their positive track record with education clients were deciding factors for us in choosing CIBER for this project. CIBER’s expertise will help us make a seamless switch to the new program, so we can continue to provide the greatest value and efficiency for students and their families.”

Eric Boutwell — Chief Information Officer, San Francisco Unified School District

“Our goals in creating a web portal were to provide an easy-to-use, single point of access to the City’s information and services, to improve the site’s ease of use for the public, to lower maintenance costs for City web publishers, and—most importantly—to strengthen the sense of community and add value for the City’s residents via the web portal. CIBER helped us reach those goals on time and on budget.”

Randy Kolb — Information Services Director, City of Eugene. OR

“We wanted an IT services company that would provide the most tangible value to address our critical AD migration program. CIBER stood out as offering the best value to the government.”

Chuck McCallar — Chief Technology Officer, Fort Stewart and Hunter Army Airfield

For more information about our Enterprise Application Support services & solutions, please contact:

303.267.3876
rcaputo@ciber.com

Robin Caputo
VP, Marketing

Enterprise Application Support

IT organizations are under continuing pressure to produce more value while reducing operating costs. That’s a challenge when there is typically a high degree of fixed costs, in both intellectual and human capital, associated with maintaining and enhancing existing enterprise application portfolios. And when that portfolio includes an Enterprise Resource Planning (ERP) package, other challenges – such as patch management, version issues and customization – immediately arise.

Other typical challenges include:

Recruitment, development and retention of resources with suitable skills sets, including knowledge of a specific ERP package or module, or a specific industry
Managing vendor maintenance patch and interim release schedule and process
Ensuring that the internal portfolio management schedule remains consistent with the vendor’s upgrade schedule and version support timetable
Keeping development-oriented resources interested in application maintenance

CIBER understands these challenges, and has assisted companies and government entities since 1974 in finding cost-effective solutions to help meet their business needs. As a premier partner of the leading ERP software vendors, with a strong track record of providing outsourcing solutions, CIBER is uniquely qualified to provide application maintenance outsourcing.

Services to Meet Your Needs

Services include:

Flexible and scalable service options
Pricing and service offerings scale to meet client needs
An Optimized Delivery Model that can leverage our Global Solution Center
24/7 web customer access to PMRx, our web-based project management application that assures visibility to issue management, service requests, delivery status dashboards and underlying details
Onsite engagement/relationship manager
Accelerated baseline and transition process

Our services follow industry-standard outsourcing tiers from which clients can choose which mix of services best meets their needs:

Tier 1
User support call center management
Application call management
Application job monitoring

Tier 2
Application performance monitoring
Production support 24x365
Break-fix
Application support guide
Electronic knowledge base, including extensive self-help FAQs
Job scheduling
Performance monitoring

Tier 3
Application performance tuning
Enhancements management
Change request management
Database tuning
Tool evaluation
Maintenance patch and update management
Release management
Source code maintenance

Each engagement is measured by Service Level Agreements established during the assessment phase, and may include:

Mean time to ticket resolution
Mean effort for service requests
Post fix defects
Internal review effectiveness
Rework
Idle time
Resource stability/transition
Productivity
Other client/user satisfaction metrics