For more information about our Application Outsourcing Assessment services & solutions, please contact:

Robin Caputo
VP, Marketing

For over 30 years CIBER has offered an array of application outsourcing solutions that increase our client’s IT efficiency and provide substantial savings on IT costs. CIBER understands that current economic realities have forced organizations to face challenging financial decisions and in response we are offering a solution to our client’s existing costly application portfolios. CIBER is offering its application expertise in a free, half-day assessment to evaluate our customer’s application portfolio. This assessment will explain if our application outsourcing solution will provide a cost reduction for our client.

What does the Free Half-Day Assessment Entail?

The assessment will be conducted by CIBER application outsourcing experts using a detailed questionnaire based on best practices, as well as benchmark data from leading analyst firms in addition to CIBER’s own experience. Our Application Outsourcing (AO) experts will prepare a highly detailed assessment of your organization’s applications. The assessment will focus on the cost of your development and maintenance support, and will determine if AO will provide your organization a cost reduction.

Assessment Areas of Coverage:

Clarity – Is there a clear understanding in your organization of the business drivers, critical success factors, key risks/barriers, partnering strategies and why managed services are being considered?

• What are the financial expectations of the organization from an outsourcing engagement?
• How many IT employees and contractors could be impacted by a shift toward outsourced delivery?
• Describe your organization's risk tolerance levels regarding the performance of work in offsite or offshore environments. Why? Example?
• Do you have service level commitments in place with your end users?

Positioning – Is your organization positioned to be successful in transitioning to a managed services environment?

• Do you have a process in place to monitor tasks and activities assigned to outsourcing resources?
• Does your organization deal efficiently with knowledge transfer regarding turnover?
• Are new applications moved into production via a release management process?
• Have you used services from offshore vendors in the past?
• Have you used services from onshore vendors in the past?

Capability – Is your organization able to execute effectively in a managed services environment? Do you have a clearly documented quality management approach?

• Have you used services from on-shore vendors in the past?
• Past engagement process?
• Do you track planned versus actual by task and resource?
• Do you have a clearly defined requirements definition?
• Do you carry a test case throughout each testing stage?
• Do test cases provide adequate tests to demonstrate that the software satisfies requirements as documented in the requirements section?

Current Staffing Model – What is your mix of resources, staffing allocation and assigned roles?

• Is the contract staff from multiple vendors?
• What is the level of utilization for FTE’s?
• What is the level of utilization for contractors?
• Do the same resources (staff/contractors) perform application support and new development?
• Describe the role, skill set and years of experience for your staff: Project Manager, Functional Manager, Developer, Business Analyst, Technical Analyst, Tester, Architect, and Help Desk Analyst

Engagement Factors – What are the qualitative and quantitative factors that will influence the configuration of the managed services environment?

• Employee Receptivity: Will client personnel whole-heartedly engage in the efforts required to make outsourcing delivery successful?
• Confidentiality / Security Requirements: Are there specific requirements about confidentiality and/or security that must be addressed at or between remote locations?
• Scope of Engagement: Is the scope specific enough to enable clear assignments to various delivery teams, and broad enough to allow each delivery team to generate economies of scale?

Scope of Services – What types of support will be required for applications to be managed: support desk calls, production support, break/fix, planned maintenance?

Current Cost Model – What is the IT budget, how is it allocated to applications support, and what are resource costs?

• Who controls the budget for IT, new development efforts and on-going support?
• What is the cost of application support as a percentage of IT expense?
• What is the impact on your business ($$$/hour) if the targeted applications are not available?

Inherent Risks – What risks are inherent for this organization?

• Stability of the Staff, Product Knowledge, Infrastructure Investments, Cultural Differences, Language Barriers, Time Zone Differences, Geo-Political Considerations, Other Considerations

Assessment Deliverables

Observations – Once the assessment has been conducted a CIBER Applications Expert will compile their observations on all seven areas of coverage and explain the implications.

Outsourcing Alternatives – There’s a continuum of options for outsourcing consideration, including Majority Offshore, Hybrid Onsite/Offshore and Majority Onsite.

Potential Savings Analysis – Following the assessment, a CIBER Applications Expert will explain if your organization will experience cost reduction from a shift to application outsourcing.

Risk Analysis – Application Experts will explain what solution provides the lowest risk to your organization while meeting your specific goals of application development and cost reductions.

CIBER Application Outsourcing Client Case Studies by Industry

Financial Services Industry: Overcoming Security Challenges
CIBER was able to assist a recent client in challenges to grow and re-shape its business and while maintaining very high security standards. CIBER provided this client with a wide range of security operations services using the latest operationally mature security methods.

Food Service Industry: World Class Legacy Support
CIBER provided an IT solutions forecast to reduce the client’s IT costs by nearly 40 percent over two years. CIBER provides help desk outsourcing that administers an automatic call distribution service. This service also receives records and resolves trouble calls, which number approximately 1,000 per month for this client. CIBER also hosts, maintains and supports their client’s Global Technology Center (GTC).

Document Processing Industry: Rapid Cost Efficiencies
CIBER provided 24x7 application management services to a client dealing with over 50 applications being supported by multiple vendors. The client reported year-over-year cost reduction, increased service levels, more measureable service levels and increased customer satisfaction.

Pharmaceutical Industry: Process Modernization
This client needed to centralize the Web application development for its 75+ brand websites. CIBER assumed responsibility for all Web application development and as a result of CIBER’s application outsourcing efforts, the division has decreased cost and time-to-market for campaigns. The client also enabled seamless integration with partners, and improved campaign targeting and personalization.

Retail Industry: Comprehensive IT Management
CIBER was able to provide Web support for a client that generated the majority of their business from their company website. Due to their corporate location, our client found it difficult to attract and retain adequate staff to provide a state-of-the-art-Internet presence. CIBER provided multiple, services freeing-up their subject matter experts to focus on business and mission-critical activities.

Manufacturing Industry: Expert ERP Transition
CIBER recently helped a client integrate their business data and processes that resided in multiple disparate IT systems throughout the company. CIBER provided software application outsourcing services while their legacy computing systems migrated to an SAP enterprise resource planning (ERP) system.

Healthcare Industry: Reengineering with Vertical Expertise
CIBER was able to help this multi-billion-dollar client refocus their IT team, which had been increasingly consumed with maintaining legacy systems and as a result was unable to focus on creating new, innovative solutions. CIBER provided support for the Legacy Membership environment, and 24x7 support of their applications. CIBER currently provides 24x7 support for their data warehouse systems, and provides production maintenance. As a result of this client’s relationship with CIBER, production support costs lowered, functionality of existing applications increased and the client can deploy critical IT staff to new applications.

Entertainment Industry: Complex Global and Local Solutions
Technical problems resulted in a much – needed legacy systems upgrade for a recent CIBER client. CIBER was able to offer an on-site, near-shore and off-shore outsourcing contract for development, operations, support and maintenance of more than 65 systems. This ensured that the client’s core technology team focused on innovation and emerging systems.

Services Industry: Full Life Cycle Management
This client had been unsuccessful in outsourcing with another vendor. Upon engagement with CIBER the client addressed a need for Production Support and Application Development. CIBER Application Outsourcing Methodology rapidly provided improvements in quality by providing full life-cycle application development.

Technical Publishing Industry: Replicating and Advancing Current Systems
A client recently engaged CIBER to mirror, convert and transition their previous system to run as a stand-alone application. CIBER was able to increase online availability by 23.5% and reduce customer operating costs.

Non-profit/Membership Organization: Unsurpassed Testing & Quality Assurance
Our client, a nonprofit, nonpartisan organization, was looking to reduce support costs through an application outsourcing model. The client was discouraged by the options of offshore with lengthy ramp-up and minimal local accountability, and onshore with local accountability but expensive cost. CIBER presented a distributed delivery model and was able to provide local accountability with a lower cost of delivery. CIBER ultimately saved the client 1,336 man-hours annually in addition to the quality improvements achieved by automating their collections of email addresses and other information from state offices.

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