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Agile Coaching Services (337KB)
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Agile Development Brings Benefits in Tough Financial Times
Agile software development has become a mainstream practice that
can reduce cost and accelerate revenue compared to traditional phased
development methods. When the economy is in turmoil and budgets
are shrinking, Agile can help an organization get more for every dollar of
development spending. Experienced Agile teams are more productive than
traditional development teams, resulting in more efficient use of people,
the most expensive element of software development. An Agile Enterprise
can gain significant competitive advantage by getting products to market
sooner. All of these advantages can be explained in terms of Agile principles
and practices. Experienced Agile Coaches can help ensure success when
implementing Agile.
Take the white paper (2.8MB)
Unlock Your Legacy Assets Through Modernization
The decisions you make today couldn’t be more crucial. Not only are you challenged to cut costs and operate efficiently, you have to be equipped to get enhancements to market quickly.
Using SharePoint as a Development Platform: 3 Ways to Leverage SharePoint to Develop Business Solutions
This article by CIBER’s Jason Piccola, appeared in the Pittsburgh Technology Council Newsletter in April 2008
Take the article (132KB)
27 May 2008
CIBER Expands Presence in Little Rock
Read the press release |
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25 Feb 2008
CDC Uses CIBER-Built Solution to Alert Public Health Officials and Public Health Departments
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CIBER has been selected to develop four property-direct e-commerce web sites and two e-commerce web portals for Elite Island Resorts.
Read the press release | Take the PDF (18KB )
CIBER has designed, built, and implemented an external web portal for 
CIBER has completed the redesign and redevelopment of the first of three hospital patient flow and capacity management applications for Pittsburgh-based 
CIBER announced the successful delivery of next-generation parts and service marketing technology for
BIG O Tires
CIBER Develops Interactive Web Presence for Big O Tires
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Cessna
CIBER Designs, Develops and Deploys Decision Support Solution Take the PDF (161KB)
“The database and reporting system CIBER created has drastically reduced the man hours necessary to track, report and input data. This web-based application system has streamlined our business processes and provided us with custom reports. This system has met our needs and was created to satisfy our requirements. We couldn’t be more pleased with the outcome.”
Jim Shields — Chief Information Officer, The Investment Fund for Foundations
For more information about our Application Management services & solutions, please contact:
rcaputo@ciber.com
Robin Caputo
VP, Marketing
Application Management
At the core of CIBER's Application Management service offering is a proven approach for rapidly assuming responsibility for client operations and providing on-going performance-based application support that is focused on quality, process, accountability and results. Each outsourcing engagement is governed by a service contract that is the combination of a Statement of Work, which defines the scope of the service, and a Service Level Agreement, which defines the objective measure of CIBER's service performance commitments.
To facilitate the discovery, knowledge transfer and responsibility transfer processes required for a successful outsourcing engagement, CIBER categorizes service activities into three tiers:
Tier 1 - Application Specific Help Desk: This service includes operation of an application specific help desk dedicated to supporting end users and IT needs during the core business hours of the client.
Tier 2 - Production Support: This service may include 24x7x365 production support, depending upon client requirements. Focus is on identifying and fixing system faults quickly or crafting workarounds enabling Tier 3 support personnel to perform root cause analysis and fix the problem permanently.
Tier 3 - Routine Maintenance: This service includes major and minor enhancements and routine maintenance, including backlog management, root cause analysis, and corrective, adaptive or perfective maintenance, as appropriate.
Our accelerated transition process, from planning to full operation to transition back to the client at the end of the engagement, enables meaningful results to be delivered quickly.
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  Highmark, Inc. One of the nation's leading health insurers and largest Blue plans, turned to CIBER for application outsourcing for its mission-critical legacy claims processing and membership applications. “For over ten years, Highmark has relied on CIBER as a partner to enable us to realign our IT resources to support strategic projects. We know CIBER has the outsourcing expertise to manage our mission critical applications while we work toward system consolidation,” said Tom Tabor, Chief Information Officer at Highmark. CIBER is providing outsourced support of Highmark’s legacy membership system and is responsible for production software maintenance and feature/function enhancement projects for HighMark’s current membership application. CIBER’s outsourced support of Highmark’s Comp 4 claims processing system began in 1996. CIBER has implemented more than 200 enhancements, including reengineering Comp 4’s job control language to streamline and accelerate the system, which reduced claim processing cycle time by 50 percent - from 12 hours down to six. This enabled the system to double the number of processed claims. Additional enhancements have also resulted in a higher level of online system availability that today exceeds 98 percent. | ||
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